Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$154K - $247K *

Lead revenue growth for Enterprise customers by managing sales pipelines, building relationships, and exceeding targets. Utilize strong communication skills to address customer needs and drive long-te...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Drive revenue growth by managing key Enterprise accounts, leveraging strong sales skills to exceed targets and build lasting relationships with decision-makers, while ensuring alignment with customer...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Join a team that's driving revenue growth for Enterprise customers by leveraging strong sales skills and building trusted relationships. You'll manage a pipeline of deals and exceed sales targets whil...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$154K - $247K *

Drive revenue growth by managing key Enterprise accounts, leveraging your sales expertise to exceed targets and build lasting relationships with decision-makers. Collaborate with a dynamic team to ach...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$264K - $366K *

Develop and lead a global growth strategy for an AI assistant, driving user acquisition and engagement. Collaborate with cross-functional teams to enhance product-led growth and optimize marketing eff...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $100K *

Lead the charge in delivering exceptional IT support services across campuses. Oversee Service Desk operations, manage staff, and ensure high-quality, responsive support for faculty, staff, and studen...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $115K *

Engage with diverse stakeholders to oversee post-construction warranty claims, ensuring effective communication and resolution of issues. Drive process improvements and maintain strong client relation...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $115K *

Join a team that's dedicated to enhancing post-construction experiences by managing complex warranty claims. Collaborate with diverse stakeholders to drive effective communication, resolve issues, and...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $115K *

Join a team that's dedicated to enhancing post-construction experiences by managing complex warranty claims. Collaborate with diverse stakeholders to drive effective communication, resolve issues, and...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $115K *

Shape the future of post-construction warranty management by leading complex projects, enhancing client relationships, and driving operational excellence through effective communication and issue reso...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $115K *

Unlock potential by leading post-construction warranty management, ensuring seamless client experiences. Collaborate with diverse teams to resolve complex issues, drive process improvements, and maint...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $115K *

Champion seamless post-construction experiences by managing complex warranty claims, collaborating with diverse teams, and driving effective communication to enhance operational outcomes throughout th...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $175K *

Drive strategic growth as the US Regional Lead, harnessing innovative creative and tech solutions to propel client success. Engage deeply with key stakeholders, overseeing transformative projects and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $175K *

Lead the charge in transforming client relationships and creative production. Drive AI integration and oversee major product launches while managing a high-performing team to achieve exceptional growt...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $175K *

Elevate your career by leading high-tech client accounts, driving AI transformation, and managing creative production. Collaborate with cross-functional teams to deliver innovative solutions and achie...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$160K - $185K *

Join a team that's redefining the SaaS landscape by driving strategic growth and closing high-value deals. Engage with senior leaders, develop a robust pipeline, and collaborate cross-functionally to...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Media

$97K - $149K *

Lead the charge in cross-channel media investments, driving strategic planning and execution across various platforms. Collaborate with teams to optimize performance and exceed client goals while fost...

1 week ago

  •   5 - 7 years exp.  •   Media

$100K - $230K *

Transform the retail media landscape by leading programmatic activations across major platforms. Drive strategy, optimize campaigns, and enhance client relationships to deliver exceptional results in...

1 week ago

  •   5 - 7 years exp.  •   Media

$100K - $230K *

Drive excellence in programmatic commerce by leading audience strategy, campaign management, and performance integration across multiple retail media networks. Collaborate with teams to optimize media...

1 week ago

  •   5 - 7 years exp.  •   Media

$147K *

Lead the charge in managing a dynamic production team to optimize resources, enhance operational efficiency, and ensure compliance across campaigns while delivering exceptional results aligned with st...

5 days ago

  •   Less than 5 years exp.  •   Media

$113K - $160K *

Champion the quantification of business impact from technology and transformation investments. Lead financial modeling and value realization efforts, translating insights into actionable recommendatio...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Media

$160K - $287K *

Lead the charge in shaping technology product strategy for a Specialty Business Unit, managing end-to-end delivery and building a high-performing team while aligning product goals with overall enterpr...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$145K - $180K *

Join us in leading a dynamic team to enhance client relationships and operational excellence. Oversee project management, staff development, and strategic planning to ensure successful delivery of sol...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $135K *

Advance strategic medical communication initiatives by leading client partnerships, developing growth strategies, and managing cross-functional teams to deliver impactful solutions in healthcare marke...

5 days ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Transform marketing operations by optimizing the Martech stack, driving lead management, and ensuring accurate attribution to enhance pipeline generation and retention across all marketing channels...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.