Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$123K - $185K *

Lead the charge in strategic operations across Business Banking and Wealth sectors. Drive service excellence, optimize performance, and enhance stakeholder experiences while ensuring compliance and ri...

Etobicoke, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$123K - $185K *

Champion strategic leadership across specialized operations, driving service excellence and operational efficiency. Collaborate with teams to enhance Member and Advisor experiences while ensuring comp...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the development and execution of growth-focused products to enhance customer acquisition, conversion, and monetization. Collaborate with cross-functional teams to drive strategic initiatives and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $160K *

Optimize community operations by leading day-to-day management, ensuring compliance, and enhancing resident satisfaction while driving financial performance and team development...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$108K - $130K *

Transform your career by driving strategic growth initiatives and forging new physician partnerships. Lead business development efforts to enhance market share and revenue for Ambulatory Surgery Cente...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion new business by developing physician partnerships and ASC growth strategies, collaborating with key stakeholders to drive revenue and market share. Lead the sales process from prospecting thr...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Engage with clients, driving success in digital campaign execution. Become an expert in programmatic advertising processes, enhancing customer satisfaction through effective communication and collabor...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading enterprise portfolio management and project delivery. Drive strategic alignment, enhance governance, and ensure measurable outcomes while fostering a high-performing team i...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Elevate our sales strategy by leading a high-performance team, driving revenue growth, and fostering client relationships. Utilize data-driven insights to coach Account Executives and achieve ambitiou...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $116K *

Lead and inspire a team of Client Service Managers to elevate client satisfaction, driving operational excellence while managing strategic service delivery and fostering strong client relationships fo...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$190K - $210K *

Advance our real estate strategy by leading portfolio planning, workplace design, and data analysis. Collaborate with internal teams and external partners to optimize office spaces, enhance employee e...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $135K *

Shape impactful media strategies by transforming insights into actionable plans. Lead communications planning for financial brands, inspiring innovative solutions and fostering strong audience connect...

6 days ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Optimize customer relationships by managing strategic accounts, ensuring satisfaction and growth through proactive engagement and cross-functional coordination. Drive retention and performance while i...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Reimagine customer relationships by leading strategic account management, ensuring satisfaction and growth for high-value clients. Collaborate cross-functionally to deliver exceptional service and dri...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $90K *

Empower agents in West LA by managing their marketing needs, fostering brand adoption, and creating strategic materials. Collaborate with a talented team to drive business success and enhance agent pe...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$210K - $235K *

Architect powerful brand identities and lead creative vision across two distinct portfolios, fostering innovation and maintaining brand integrity while driving design excellence and strategic directio...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion operational excellence by overseeing regional markets and managing single-family rentals. Collaborate with teams to achieve strategic goals, enhance performance, and drive profitability while...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive operational excellence by overseeing market performance and managing a portfolio of single-family rentals. Collaborate with teams to achieve business objectives and implement best practices for...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate the performance of designated markets by overseeing property management operations, leading teams, and driving strategic initiatives to achieve business goals and enhance efficiency across sin...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead and inspire a diverse team in managing single-family home rentals, driving operational excellence and strategic growth across designated markets while ensuring compliance and enhancing performanc...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$106K - $153K *

Lead a media planning team to develop strategic, data-driven marketing solutions. Oversee complex campaigns, ensuring quality deliverables while fostering collaboration and innovation across internal...

1 week ago

  •   5 - 7 years exp.  •   Media

$115K - $125K *

Unlock the potential of programmatic advertising by leading a dynamic team to drive client success. Collaborate with data experts to craft strategies, optimize campaigns, and ensure quality results ac...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$195K - $265K *

Join a team that's transforming global marketing capabilities. In this pivotal role, you'll drive cross-channel engagement, enhance brand execution, and collaborate with diverse teams to optimize mark...

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$180K - $200K *

Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K *

Drive clinical excellence by providing leadership and oversight across all programs, ensuring ethical and effective service delivery while fostering staff development and maintaining compliance with r...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.