Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$175K - $210K *

Join a team that's redefining customer success in financial services. Lead strategic initiatives to enhance customer adoption, retention, and growth while developing a high-performing organization tha...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$140K - $165K *

Help us drive revenue growth by identifying new business opportunities and leading consultative sales processes in Media Effectiveness solutions, while fostering strong client relationships and naviga...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K - $165K *

Unlock new business opportunities by driving sales and client relationships in Media Effectiveness solutions. Lead consultative selling efforts, manage sales pipelines, and deliver impactful presentat...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K - $165K *

Shape the future of media effectiveness by driving sales and client relationships. Leverage your expertise in analytics and insights to identify opportunities, lead proposals, and enhance client satis...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K - $165K *

Unlock potential by driving sales growth and client relationships in Media Effectiveness. Leverage your expertise in analytics and media solutions to identify opportunities, lead proposals, and enhanc...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $115K *

Elevate influencer partnerships by leading client communications and proposal development. Collaborate with internal teams to execute strategic campaigns that drive revenue and position the agency as...

5 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Transform client operations by leading dedicated teams to ensure exceptional service delivery, fostering strong relationships, and driving business growth in a dynamic healthcare environment...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Drive client satisfaction by leading dedicated teams, managing accounts, and fostering strong relationships. Utilize metrics to enhance performance and develop new business opportunities in a dynamic...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Champion client satisfaction by leading dedicated teams, managing multiple accounts, and fostering strong relationships. Drive operational excellence and business growth in a dynamic healthcare enviro...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Manage client operations by leading dedicated teams, ensuring satisfaction through effective communication and relationship-building. Adapt to dynamic environments while driving performance metrics an...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform client operations by leading dedicated teams, ensuring satisfaction through effective communication and relationship management. Drive performance metrics and develop new business opportunit...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$225K - $300K *

Join a team that's driving strategic initiatives in the Individual Markets segment, partnering with leadership to execute priorities, enhance operations, and foster cross-functional collaboration for...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$225K - $300K *

Transform strategic priorities into actionable plans, driving execution across cross-functional teams. Collaborate with leadership to enhance operational efficiency and ensure timely delivery of key i...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$225K - $300K *

Unlock potential by driving strategic initiatives and execution for a fast-growing financial services segment. Collaborate across functions to ensure alignment and timely delivery of key priorities wh...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $110K *

Build strong client relationships as a trusted partner following post-sale, ensuring successful execution and optimization of TV advertising campaigns while collaborating across teams to deliver excep...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Media

$142K - $150K *

Unlock potential by leading creative direction for dynamic CPG brands. Collaborate with a talented team to elevate brand storytelling, oversee impactful marketing initiatives, and ensure consistency a...

2 days ago

  •   8 - 10 years exp.  •   Media

$159K - $255K *

Drive strategic vision and growth for a diverse client portfolio, leading Engagement Strategy with a focus on audience insights, integrated initiatives, and AI-driven transformation to enhance client...

1 week ago

  •   11 - 15 years exp.  •   Media

$180K - $220K *

Lead financial strategy for manufacturing operations, driving insights and optimizing costs. Collaborate with senior leadership to enhance productivity and reporting, ensuring financial performance al...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$82K - $110K *

Elevate client relationships by managing integrated marketing programs, ensuring operational excellence, and driving account growth through effective communication and collaboration across teams...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Shape our global events strategy by leading impactful initiatives that enhance client relationships and brand visibility. Collaborate cross-functionally to deliver seamless, high-quality events that d...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $130K *

Join a team that's shaping the future of Experience Strategy! Lead Pharma partners in developing brand strategies and omnichannel initiatives, ensuring alignment and delivering unified customer experi...

5 days ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Lead cross-functional initiatives to enhance custodian data integration. Oversee strategy and administration of investment data systems, ensuring compliance, operational efficiency, and value-driven s...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $138K *

Advance your career by leading innovative marketing strategies across diverse publishing portfolios. Drive engagement and sales for iconic titles while collaborating with cross-functional teams to est...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Media

$100K - $125K *

Champion innovative strategies that address client challenges, leveraging cultural insights and consumer behavior to craft compelling communications plans. Collaborate with teams to drive creative ide...

5 days ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.