Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$201K - $236K *

Lead the charge in optimizing sales operations by driving strategy, forecasting, and process improvements. Collaborate with cross-functional teams to enhance productivity and ensure the sales organiza...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Accelerate client marketing success by leading analytics initiatives, collaborating with teams, and delivering actionable insights. Drive performance measurement and data science solutions while mento...

5 days ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Unlock potential by leading a team in Decision Sciences, driving analytics and insights for marketing success. Collaborate with stakeholders to deliver high-quality performance measurement and data-dr...

5 days ago

  •   5 - 7 years exp.  •   Media

$75K - $90K *

Lead client interactions and onboarding processes, ensuring seamless communication and support. Collaborate with financial advisors to enhance client experiences and manage account transactions effect...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $190K *

Join a team that's driving client success through strategic partnerships and innovative solutions. Empower high-performing teams while managing multiple accounts and fostering strong client relationsh...

2 days ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Elevate your career by leading a compassionate care management team dedicated to enhancing the client experience for older adults and their families through innovative solutions and clinical excellenc...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Join a dynamic team to drive operational excellence across Business Units, ensuring accurate forecasting, insightful reporting, and effective execution. Collaborate closely with GMs to enhance perform...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $200K *

Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform client loyalty strategies into powerful drivers of engagement and growth. Lead executive partnerships, optimize program performance, and innovate solutions that enhance customer experiences...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Inspire and lead our communications strategy, shaping narratives in law and tech. Collaborate with executives to enhance brand authority and media presence, driving impactful PR initiatives and though...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $240K *

Lead the global implementation of Client Experience Excellence, ensuring consistent, high-quality workplace experiences across regions. Collaborate with teams to drive training, technology integration...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$193K - $240K *

Lead the implementation and enhancement of a global client experience program, ensuring consistent delivery across regions. Drive training, technology integration, and performance measurement to eleva...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$193K - $240K *

Lead the charge in enhancing global client experiences by implementing and optimizing a comprehensive program that ensures consistent, high-quality service delivery across multiple regions and teams...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$193K - $240K *

Transform client experiences by leading global initiatives that enhance workplace satisfaction. Drive consistency across regions, ensuring exceptional service delivery while fostering a culture of con...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$193K - $240K *

Elevate client experiences by leading global initiatives to implement and enhance CXE, ensuring consistent service delivery across regions while fostering collaboration and innovation among teams and...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$193K - $240K *

Transform the client experience by leading global initiatives that enhance workplace satisfaction and consistency. Drive training, technology integration, and performance measurement to ensure excepti...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate your career by leading strategic sales initiatives and driving growth. Manage operations, mentor teams, and foster customer loyalty while analyzing performance metrics to achieve ambitious sal...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$164K - $210K *

Empower strategic growth initiatives by leveraging deep expertise in data and technology. Collaborate across teams to develop compelling narratives and drive complex client engagements to deliver meas...

Reposted today

  •   8 - 10 years exp.  •   Media

$136K - $158K *

Transform client relationships and drive digital transformation initiatives by overseeing account health, fostering collaboration, and identifying growth opportunities. Leverage commercial acumen to e...

1 week ago

  •   8 - 10 years exp.  •   Media

$220K - $270K *

Lead and innovate within the enterprise agent platform space, defining strategy, making key technology decisions, and building a high-performing team to deliver impactful AI solutions rapidly and effe...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Drive transformative growth by managing and expanding a $6M+ CPG account base. Utilize strategic selling and analytical insights to foster relationships, enhance revenue, and introduce new clients wit...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$124K - $155K *

Drive occupancy performance by leading commercial strategy for priority residences. Collaborate with operations, sales, and marketing to implement effective action plans, ensuring measurable results a...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Lead strategic initiatives to enhance client retention and growth, collaborating across teams to align customer needs with corporate objectives while analyzing market trends and program results for co...

Today

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in developing and implementing customer strategies to enhance retention and growth. Collaborate across teams to align initiatives with corporate goals while analyzing market trends and...

Today

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead strategic initiatives to enhance client retention and growth, collaborating across teams to align with corporate objectives and market trends while driving program success and delivering impactfu...

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.