Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$160K - $195K *

Join a team that's driving project excellence across a multibrand portfolio. Lead and inspire a diverse group of Project Managers while overseeing client deliverables from planning to execution, ensur...

5 days ago

  •   Less than 5 years exp.  •   Media

$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Champion client success by providing comprehensive support, conducting market analysis, and ensuring compliance. Collaborate with Client Executives to manage renewals, endorsements, and policy reviews...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Unlock potential by leading marketing operations to enhance efficiency, drive demand generation, and optimize analytics. Collaborate with cross-functional teams to build scalable systems that support...

1 week ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$221K - $387K *

Transform market strategies by adapting global AI product roadmaps to local needs. Drive commercial success through collaboration with sales and marketing, ensuring effective product positioning and c...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

The Account Director, Content will lead account teams and manage projects within the Film/Television/Streaming sector, developing and executing integrated media and communications strategies. This rol...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Media

$135K - $160K *

Transform product operations by leading strategy and execution, ensuring cross-functional alignment, optimizing tools, and driving AI enablement. Oversee a team of product delivery managers to enhance...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Oversee operations management across multiple health centers, driving strategic initiatives and enhancing client satisfaction. Lead and mentor teams while implementing innovative performance standards...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Unlock potential by leading operations across multiple health centers, enhancing client satisfaction and performance. Drive strategic initiatives, manage complex relationships, and mentor leadership t...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Accelerate project success by leading a dynamic team, enhancing workflows, and fostering collaboration across departments to deliver exceptional results from planning through execution...

5 days ago

  •   8 - 10 years exp.  •   Media

$250K - $360K *

Elevate your career by driving strategic account growth and fostering executive relationships. Leverage your expertise in AI and cloud solutions to deliver measurable value and expand client partnersh...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $360K *

Unlock strategic account growth by engaging senior stakeholders and driving AI transformation. Collaborate with internal teams to expand client partnerships and deliver measurable business value while...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Reimagine client partnerships by managing complex relationships, driving performance, and leading recovery strategies. Collaborate with executives to ensure client success and identify growth opportun...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Shape and elevate business operations and account management, driving resource optimization and client satisfaction. Collaborate with leadership to enhance project delivery and expand client relations...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$82K - $125K *

Join our team to drive innovative analytics solutions, oversee diverse projects, and engage with clients. Leverage your expertise to transform data into actionable insights while mentoring junior anal...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Media

$227K - $337K *

Lead the online services strategy for a AAA cross-platform game, overseeing frontend and backend engineering teams. Drive live operations, launch readiness, and enhance player engagement through optim...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $135K *

Unlock potential by leveraging your established CRE network to drive business growth. Engage with top property groups, navigate complex sales cycles, and close multi-site partnerships across key U.S...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower healthcare partnerships by leading client experience teams, driving integrated marketing strategies, and ensuring client satisfaction and growth through effective collaboration and relationshi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a dynamic team to lead healthcare client partnerships, driving integrated marketing strategies and ensuring client satisfaction while managing complex projects across multiple disciplines and tea...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion client success by leading healthcare partnerships and integrated marketing strategies. Drive growth and satisfaction through collaboration with cross-functional teams, ensuring impactful deli...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $181K *

Unlock the potential of audience data by managing DMP operations and collaborating with media teams to enhance marketing strategies. Drive insights and optimize client investments through effective da...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Drive integrated, compliant media strategies for pharmaceutical brands, leading channel planning, investment decisions, and client engagement to achieve impactful business outcomes throughout launch a...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's dedicated to enhancing client relationships and driving success. Oversee client performance, mentor staff, and ensure compliance while collaborating with various departments to deli...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$74K - $88K *

Inspire innovative communication strategies for leading tech clients, managing projects and mentoring teams while translating complex tech narratives into compelling stories that resonate across media...

5 days ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.