Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$129K - $215K *

Join our dynamic Relationship Management team, advocating for top-tier independent advisors. Drive client retention and satisfaction by aligning strategic resources and delivering exceptional service...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $122K *

Unlock potential by leading a dynamic accounting team, managing full-cycle accounting processes, ensuring compliance, and driving process improvements in a fast-paced environment. Collaborate with fin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$250K - $285K *

Elevate your career by driving growth in Commercial Banking through strategic relationships and innovative solutions. Leverage your expertise to expand client partnerships and create new revenue oppor...

New York, NYRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $140K *

Accelerate progress at driving growth and expanding market presence through strategic sales planning, client relationship management, and business development in the public sector, ensuring long-term...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Grow your career by driving strategic sales in a dynamic cybersecurity landscape, collaborating with leaders and partners to expand market presence and achieve impressive business growth. Engage with...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $338K *

Drive enterprise-wide financial strategy and performance by leading a global FP&A team. Collaborate with executive leadership to influence critical decisions, enhance financial capabilities, and suppo...

Durham, NCRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$100K - $120K *

Elevate your career by designing and optimizing EpicCare Ambulatory workflows. Collaborate with clinicians to enhance EHR functionality, troubleshoot issues, and ensure seamless operations across heal...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving sales growth and strategic partnerships within the packaging sector. Oversee a high-performing team, manage customer relationships, and optimize processes to achieve revenue...

Indiana, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$134K - $249K *

Champion innovative payment strategies and provider partnerships to enhance value-based care initiatives. Lead cross-functional teams in executing strategic objectives while fostering productive relat...

Missouri, USRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$161K - $190K *

Drive strategic initiatives across diverse real estate portfolios, ensuring client satisfaction and innovative solutions. Lead teams in delivering excellence while managing complex relationships and f...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Join a team that's transforming healthcare by driving enterprise sales and partnerships with leading health systems. Leverage your expertise to educate executives on innovative solutions that enhance...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$215K - $239K *

Create transformative customer experiences and drive revenue growth across North America by leading market solutions teams, coaching talent, and navigating organizational change with clarity and effec...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$119K - $200K *

Take ownership of complex General Liability claims, providing expert coverage analysis and strategic litigation support. Collaborate with claims teams and underwriting partners to optimize outcomes an...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$191K - $238K *

Shape the future of oncology by leading medical strategy for prostate cancer projects. Collaborate with cross-functional teams to drive scientific communication and strategic initiatives, ensuring ali...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Shape the future of data protection by leading a high-performing team of analysts. Drive incident response, enhance security strategies, and collaborate with clients to mitigate risks in a fast-paced...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform customer experiences by leading North America's Travel Services operations. Drive operational excellence, build high-performing teams, and leverage technology to enhance service delivery and...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Innovate your career by leading digital marketing strategies and web experiences. Drive customer acquisition and revenue growth while managing a multidisciplinary team to enhance digital capabilities...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$93K - $110K *

Optimize occupancy planning strategies to enhance space utilization and efficiency across a diverse portfolio. Collaborate with cross-functional teams to deliver effective solutions and ensure complia...

Topeka, KSRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$262K - $412K *

Engage with us to redefine market strategies and elevate Thrive's positioning. Lead product marketing, competitive intelligence, and commercial enablement to ensure our innovative solutions resonate w...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive operational excellence by leading the S&OP strategy, aligning resources with business goals, and optimizing capacity planning across the network to enhance efficiency and service delivery...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by managing complex relationships with multi-hospital systems, guiding clients through intricate reimbursement processes, and influencing strategies that drive partnerships and operat...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $200K *

Reimagine security engineering leadership by guiding strategic initiatives across cloud and infrastructure security, enhancing detection engineering, and fostering collaboration to protect a multi-clo...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Join us to lead a dynamic team in optimizing revenue cycle operations for multiple clients. Drive continuous improvement and ensure client satisfaction while managing performance metrics and fostering...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Shape the future of enrichment programs by driving strategy, execution, and operational excellence across multiple sites, ensuring impactful experiences for families and children while achieving finan...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.