Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$99K *

Grow your career with a dynamic Systems Administrator role managing diverse platforms including UNIX, Linux, and Windows. Drive system enhancements, support users, and ensure operational excellence th...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$166K - $228K *

Shape the future of digital customer support by leading strategic initiatives for self-serve channels. Drive modernization efforts, manage program teams, and influence stakeholders to enhance user exp...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Shape the future of digital self-service by leading strategic initiatives across product, voice, web, and portal channels. Drive modernization efforts and manage program managers to enhance customer s...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Grow your career with a dynamic role overseeing technology environments, managing Microsoft systems, SQL databases, and network security while leading a team in a collaborative IT setting...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Drive mission success by integrating IT and project management for high-priority initiatives. Serve as a key liaison among Government customers, program leadership, and technical teams to ensure align...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive integration and execution of high-priority IT initiatives, ensuring alignment across stakeholders, schedules, risks, and objectives while communicating effectively with senior leaders...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in delivering outstanding technical support and case management for complex escalated issues, ensuring customer success and trust while collaborating with teams to provide timely, high...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $90K *

Empower a dedicated team to deliver exceptional support, overseeing daily operations and ensuring efficient troubleshooting for users across various platforms and applications. Drive excellence in ser...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $94K *

Join a team that's dedicated to providing exceptional user support and troubleshooting for hardware and software issues, ensuring seamless operations and user satisfaction across various platforms and...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Manage and elevate construction projects from handoff to closeout, ensuring safety, budget adherence, and quality assurance. Collaborate with diverse teams to deliver successful outcomes while leading...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Support the daily operations of Linux and Windows workstations, ensuring system integrity and performance. Lead a team in security updates, system administration, and client interactions while maintai...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Pioneer in managing Linux and Windows workstations, ensuring optimal performance and security. Lead a dedicated team, oversee system updates, and maintain documentation while collaborating with federa...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $111K *

Lead a dynamic service desk team to optimize IT support operations, ensuring swift request fulfillment, performance metrics compliance, and strategic improvements in customer satisfaction for a comple...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Transform a dynamic IT Service Desk team, driving operational excellence and exceptional service delivery for a major Department of War agency. Lead performance, manage incidents, and enhance user sat...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $172K *

Transform partner strategies into impactful services that enhance market offerings. Collaborate across teams to drive service attach rates, optimize partner investments, and ensure scalable delivery...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead and manage daily help desk operations while providing hands-on Tier 1 and Tier 2 support. Oversee ticket prioritization, mentor technicians, and ensure effective troubleshooting and resolution of...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion project success by leading ServiceNow implementations, driving cross-functional teams, and ensuring high-quality deliverables meet client needs while managing risks and compliance effectively...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $265K *

Drive vulnerability management and patching initiatives, leading remediation efforts across diverse technology environments. Collaborate with teams to enhance cyber resilience and support client advis...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Lead vulnerability management and patching operations, prioritizing remediation activities using threat intelligence. Develop metrics and dashboards, mentor junior staff, and support client advisory e...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Lead the charge in vulnerability management and patching operations, prioritizing remediation activities using threat intelligence. Develop metrics and dashboards while mentoring junior practitioners...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Accelerate progress at the forefront of cybersecurity by managing vulnerability and patch management operations, prioritizing remediation efforts, and mentoring junior practitioners to enhance client...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Drive impactful vulnerability management initiatives, leading remediation and patching efforts across diverse technology environments while mentoring junior team members and enhancing client security...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Champion vulnerability management and patching initiatives, leading remediation efforts across diverse technology environments. Collaborate with teams to enhance security posture and reduce cyber risk...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Manage and lead vulnerability and patch management operations, prioritizing remediation activities using threat intelligence. Develop metrics and dashboards while mentoring junior practitioners and su...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$134K - $265K *

Lead the charge in managing vulnerability and patch management operations, prioritizing remediation activities, and developing metrics to reduce cyber risk while mentoring junior practitioners and sup...

5 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.