Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Champion transformative change by guiding frontline managers in improving performance and profitability through data-driven coaching and customized solutions in diverse industries with extensive trave...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Transform client operations by coaching and implementing behavioral change, driving sustainable performance improvements, and fostering team unity through hands-on consulting in diverse business envir...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Bring your expertise to drive transformational change for clients, leading teams in implementing sustainable performance improvements across diverse projects. Collaborate closely with frontline manage...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Deliver impactful consulting services by coaching leaders, analyzing operational performance, and driving transformational change to enhance productivity and profitability across diverse industries. E...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Drive transformation by coaching leaders and optimizing processes in diverse industries. Collaborate closely with clients to implement sustainable changes that enhance performance, quality, and profit...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$168K - $192K *

Transform digital initiatives by leading MarTech solutions that enhance customer engagement and operational efficiency. Collaborate with cross-functional teams to drive innovation and ensure complianc...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$168K - $192K *

Transform digital landscapes by leading MarTech initiatives that enhance customer engagement and operational efficiency. Drive innovation through collaboration with cross-functional teams while ensuri...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$61K - $122K *

Contribute to operational excellence by supporting dashboard development, data collection, and reporting for IT operations. Collaborate with teams to ensure accurate metrics and insights, enhancing de...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Accelerate your career by conducting in-depth analysis of improvised threats and technology, supporting U.S. and coalition forces with actionable intelligence while showcasing your expertise in Weapon...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Analyze emerging threats and technologies, providing technical intelligence support to U.S. and coalition forces. Utilize diverse data sources for actionable insights on devices, while collaborating w...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$200K - $250K *

Champion cross-functional integration to enhance cybersecurity mission outcomes, drive modernization initiatives, and deliver scalable solutions. Collaborate with stakeholders to align technical capab...

Today

  •   15+ years exp.  •   Information Technology

$109K - $134K *

Reimagine technology solutions as a Senior Specialist, crafting scalable and secure architectures that enhance digital experiences and align with enterprise goals, driving innovation across IT Service...

Laval, QCIn-Person

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $130K *

Inspire innovation in military healthcare by leading cross-functional teams to develop and deliver advanced medical technologies. Collaborate with stakeholders to shape acquisition strategies and enha...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Accelerate progress at our service delivery team by leading IT services and client relationships while managing a remote workforce. Be at the forefront of ensuring quality and alignment with client ex...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $90K *

Join a team that's dedicated to ensuring the reliability and security of operational technology systems. This entry-level role involves monitoring, maintenance, and support tasks, providing a solid fo...

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Lead operational excellence by empowering teams, managing escalations, and ensuring service delivery across various accounts. Drive talent development while fostering a culture of performance-focused...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Transform IT infrastructure by leading a dynamic team to enhance cloud and on-premises systems, ensuring reliability and security while driving operational excellence and innovation in technology solu...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Champion the Electromechanical Production team by leading daily operations, prioritizing tasks, optimizing resources, and enhancing workflow efficiency while ensuring safety, quality, and continuous e...

Ottawa, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Empower your career by leading CRM solution implementations in a dynamic TI consulting firm. Drive projects from sales to delivery, optimize workforce planning, and nurture team leaders while managing...

Montreal, QCIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Take ownership of complex enterprise networking challenges, leading advanced troubleshooting, security management, and performance optimization. Mentor junior engineers while driving improvements in n...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join us to tackle complex enterprise networking challenges, leading incident resolution and optimizing network performance. You'll mentor junior engineers while enhancing security and reliability in a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$97K - $161K *

Transform financial management for diverse programs by leading budget activities, developing funding briefs, and ensuring compliance with regulations. Collaborate with teams to execute budget plans wh...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $149K *

Lead enterprise knowledge management initiatives to enhance operational efficiency, support analytical production, and ensure seamless information sharing across systems in a complex intelligence envi...

4 weeks ago

  •   15+ years exp.  •   Information Technology

$86K - $136K *

Champion complex technology initiatives by leading cross-functional teams to deliver high-quality solutions. Drive program success through effective planning, risk management, and stakeholder collabor...

Waterloo, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $136K *

Lead complex, cross-functional technology initiatives to enhance omni-channel communications and document management. Your expertise will drive alignment across teams, ensuring high-quality solutions...

Toronto, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.