Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Lead the charge in ensuring robust IT support and systems administration. Oversee cloud services, user support, and security tools while maintaining organization-wide technology reliability and integr...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$90K - $110K *

Deliver exceptional support and operational leadership for Oracle HCM Cloud, ensuring stable performance and effective issue resolution. Collaborate seamlessly with HR, IT, and vendors to maintain com...

Mississauga, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$135K - $160K *

Transform opportunity management by leading a dynamic team, enhancing processes, and driving collaboration across functions to meet evolving client needs and exceed performance metrics...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate cybersecurity by developing innovative threat detection use cases and enhancing SIEM functionalities. Collaborate with stakeholders to identify security gaps and create custom alerts tailored...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$62K - $141K *

Drive security solutions by administering and optimizing Splunk Enterprise on Linux systems. Collaborate with teams to enhance infrastructure, troubleshoot complex issues, and implement best practices...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Oversee multiple projects by assembling teams, managing schedules, and budgets. Act as a liaison between team members and stakeholders while ensuring project progress and resource needs are met throug...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $130K *

Join a dynamic team as a Momentum Subject Matter Expert, showcasing system capabilities and driving user adoption in a federal environment. Leverage your expertise to engage stakeholders, develop demo...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in managing cyber incident responses for government agencies, ensuring rapid investigation and resolution to maintain security integrity and support critical asset protection efforts a...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $230K *

Transform hardware integrity by managing engineering changes and configurations. Leverage Windchill to ensure accurate documentation and seamless collaboration across engineering, manufacturing, and s...

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $135K *

Empower your career as you manage and enhance IT systems, ensuring optimal performance and security. Collaborate with teams to troubleshoot, maintain, and support diverse technologies, guiding day-to...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $135K *

Unlock your potential by supporting and optimizing IT systems infrastructure, overseeing operations and problem resolution across various platforms, and ensuring high performance in a dynamic and coll...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $176K *

Join a team that's dedicated to leading and enhancing IT services that align with business strategies, drive operational efficiency, and embody core values of development and accountability while ensu...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $180K *

Elevate your career by managing IT solutions that drive operational excellence in Purchasing, Supply Chain, and Manufacturing. Collaborate with leaders to streamline processes and enhance system perfo...

Reposted yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$95K - $125K *

Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $224K *

Lead program management activities for avionics development, ensuring effective communication and collaboration across teams, while managing risks and schedules to meet contract obligations and improv...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Elevate the future of facilities management by leading a statewide program, ensuring operational excellence across diverse properties while driving performance, compliance, and tenant satisfaction thr...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Lead the charge in maintaining and repairing industrial machinery, ensuring maximum uptime and efficient production processes. Collaborate with teams and apply your mechanical expertise to enhance fac...

Calgary, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive security excellence by designing and implementing robust policies, leading operations, and deploying innovative technologies to protect personnel and assets while ensuring compliance with indust...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$59K - $104K *

Unlock potential by delivering strategic support in managing and optimizing the CMMS for Facilities Management. Collaborate with teams to enhance workflows, improve maintenance practices, and ensure e...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$142K - $197K *

Shape the future of secure nuclear communications as a Product Support Manager. Lead strategic product support initiatives, ensuring lifecycle logistics and material readiness within a cohesive team f...

Reposted today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead transformative quality engineering initiatives, ensuring successful testing strategies and governance across complex technology programs while collaborating with stakeholders to drive operational...

Today

  •   5 - 7 years exp.  •   Information Technology

$96K - $112K *

Transform the future of testing by leading a team in automating and enhancing AI solutions. Leverage your expertise in Playwright and Generative AI to drive innovation and ensure quality across projec...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$96K - $112K *

Empower the testing landscape by leading automation efforts, mentoring teams, and integrating Generative AI solutions. Drive the migration to Playwright while enhancing testing frameworks and collabor...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$96K - $112K *

Lead and mentor a dynamic testing team while enhancing automated testing frameworks. Collaborate on Selenium-to-Playwright migration and leverage Generative AI for innovative testing solutions, ensuri...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Drive overall program success by leading cross-functional IT operations and projects. Coordinate multiple teams, ensuring effective contractor management and delivery of IT services, all while maintai...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.