Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$80K - $95K *

Lead organizational change initiatives by developing and managing processes that ensure smooth transitions. Collaborate with all levels of staff to align changes with company goals and enhance operati...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by leading IT operations and security, building a robust infrastructure to support our growing team. Collaborate with stakeholders to enhance employee experience, ensuring top-notch t...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion exceptional project delivery by leading cross-functional teams, enhancing customer satisfaction, and driving operational excellence to achieve business goals and improve processes...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Manage and oversee multiple projects developing data center infrastructure, ensuring adherence to timelines and profitability through best project management practices while serving as the primary sta...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in managing complex rocket propulsion projects, providing expert advisory support to ensure successful execution and alignment with strategic goals. Collaborate with diverse teams to e...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$104K - $156K *

Join a dynamic team to lead Deskside Site Support, ensuring top-notch IT service delivery. Oversee staff, manage projects, and enhance customer relationships while driving operational excellence in a...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Drive project success by coordinating multi-departmental initiatives, optimizing resources, and ensuring delivery excellence through robust methodologies. Collaborate across teams to enhance workflow...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Elevate data governance and quality in facilities and midstream domains, serving as a key resource to enhance data management and facilitate cross-functional collaboration within an oil and gas operat...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$108K - $130K *

Lead the charge in optimizing PMO operations for high-priority DoD medical programs. Collaborate with senior leaders, drive process improvements, and enhance organizational effectiveness to support mi...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$84K - $105K *

Empower your career by managing IT assets, ensuring smooth operations, and supporting staff with essential tech services. Collaborate closely with team members to enhance productivity and provide exce...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$99K - $116K *

Join us to oversee IT service operations, drive SLA compliance, and enhance incident management. Lead teams in problem resolution, automate processes, and foster continuous improvement across IT servi...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Shape the future of our IT infrastructure by owning end-to-end systems management, ensuring security, and enhancing user experience. Be the go-to expert for device management, onboarding, and support...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Champion project success by managing customer relationships and overseeing implementation activities. Leverage your expertise to drive project execution, ensuring quality and satisfaction throughout t...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate client satisfaction by ensuring delivery excellence and operational efficiency. Act as a vital point of contact for account management and coordinate delivery across teams to achieve SLA targe...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$110K - $130K *

Transform IT service delivery by leading a high-performance team in a federal environment. Drive operational excellence, manage risks, and ensure compliance while fostering collaboration across techni...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to delivering high-performance IT services in a federal environment. Lead a skilled team, ensuring operational excellence and service quality while managing client relatio...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that's shaping IT operations in a dynamic environment. Oversee infrastructure, manage vendor relationships, and lead cybersecurity initiatives while supporting a transition to a full-time...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$56K - $123K *

Execute impactful IT customer service support for microcomputer systems, ensuring reliable hardware and software assistance across multiple locations while fostering user training and developing techn...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Drive operational excellence by leading a high-performing team in a critical data center environment, ensuring uptime and continuous improvement while managing client relationships and compliance with...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Drive operational excellence as you lead a high-performing team in managing critical infrastructure. Ensure uptime, foster growth, and enhance processes in a dynamic data center environment. Make a si...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate operational excellence by leading a high-performing team in critical infrastructure management, ensuring uptime and continuous improvement in a dynamic data center environment...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Elevate your career by leading a high-performing team in critical infrastructure. Drive operational excellence and ensure uptime in a dynamic data center environment while fostering growth and continu...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead the charge in managing critical infrastructure operations, ensuring optimal performance and uptime. Oversee a dedicated team, drive continuous improvement, and maintain high standards in a fast-p...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$81K - $116K *

Elevate business processes by analyzing and optimizing vendor integrations, collaborating closely with cross-functional teams to enhance product delivery and streamline operational efficiency in a rem...

Montreal, QCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.