Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$180K - $220K *

Champion a dynamic team focused on managing and enhancing enterprise help desk operations. Leverage your technical expertise to ensure contractor performance meets stringent SLAs while supporting crit...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$78K - $105K *

Join a team that's dedicated to driving program success through effective leadership and collaboration. Oversee project execution, manage customer relationships, and ensure compliance with quality sta...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$67K - $126K *

Join a team that's dedicated to providing exceptional remote technical support. As a Managed IT Service Desk Technician, you'll troubleshoot hardware and software issues, ensuring client satisfaction...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $98K *

Lead the charge in supporting cutting-edge technology for defense services. Collaborate with the Service Desk and Training Operations team to teach and maintain technical products, ensuring immediate...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $105K *

Shape the future of IT support by leading a dynamic Help Desk team, enhancing operational efficiency, providing exceptional service, and driving customer satisfaction across multiple locations. Your l...

Brampton, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in managing a global IT Service Desk, ensuring service excellence, SLA compliance, and team performance. Drive operational efficiency and customer satisfaction through effective incide...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead and oversee IT project management initiatives, ensuring timely delivery and adherence to budget and standards. Collaborate with stakeholders to translate strategic goals into actionable project p...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Elevate business systems by leading NetSuite management and integrations. Collaborate with cross-functional teams to ensure scalable, reliable processes while leveraging AI for development. Mentor a t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Develop and manage a complex portfolio of strategic programs with national significance. Lead enterprise-wide initiatives, integrate emerging technologies, and drive resource allocation through data-d...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Join a team that's driving national strategic initiatives by managing complex programs. You'll lead enterprise-wide projects, integrate emerging technologies, and ensure effective resource allocation...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$157K - $186K *

Champion the daily IT and security operations, ensuring seamless support and robust systems for a growing team. Collaborate across departments to enhance security measures while maintaining efficient...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$79K - $89K *

Optimize IT support by resolving technical issues and enhancing client satisfaction. Engage in both onsite and remote troubleshooting, ensuring seamless operations and high service standards across di...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $106K *

Join our team to provide essential technical support, troubleshoot issues, and ensure seamless operations for end users. Your expertise will enhance IT services and contribute to a smarter, safer envi...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform your career by leading enterprise IT operations and modernization initiatives. Drive multidisciplinary teams to deliver secure, accessible solutions while ensuring customer satisfaction and...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Transform large-scale construction projects by managing stakeholders, ensuring compliance, and delivering exceptional service. Collaborate with teams to track milestones, optimize processes, and enhan...

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead the charge in overseeing electrical maintenance teams, ensuring safety, compliance, and efficiency in substation operations while managing multiple projects across various locations...

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Join a dynamic team to optimize training operations within a Mission Training Complex, providing leadership and technical support for diverse training activities while ensuring effective scheduling an...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$142K - $266K *

Join us to lead business development and technical solutions for Navy clients. Drive growth strategies, engage with stakeholders, and deliver innovative solutions while managing contract execution and...

Today

  •   5 - 7 years exp.  •   Business Services

$75K - $94K *

Oversee a dynamic team of Technicians delivering maintenance services. Enhance facility operations through effective leadership, proactive inspections, and compliance with safety standards while ensur...

Pickering, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$87K - $104K *

Manage comprehensive human resources initiatives, advising leadership on staffing strategies and compliance. Oversee performance management and workforce development to ensure a qualified acquisition...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $130K *

Lead the execution of service operations for building automation systems, managing a team to ensure efficient project delivery, technical troubleshooting, and customer communication. Promote safety an...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Empower your career as you lead and oversee BMS service projects and technician teams. Manage operations in mission-critical environments while ensuring timely completion of projects and promoting tec...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Lead and streamline service operations for building automation systems, ensuring quality execution and escalation support across mission-critical sites. Manage a technical team while coordinating proj...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.