Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$110K - $130K *

Lead the charge in managing IT contracts, ensuring effective staffing, security compliance, and timely delivery of all project requirements while fostering a positive team environment and maintaining...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Shape the future of customer success by leading a high-performing team focused on driving value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their g...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...

Clearwater, FLRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of customer success by leading a high-performing team focused on driving value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their d...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as you lead Customer Success Managers to enhance enterprise customer value, drive retention, and foster growth. Develop strategies that ensure clients achieve their goals while max...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by leading a high-performing team focused on driving value, retention, and growth for enterprise accounts. Develop strategies to ensure customers achieve desired outcomes whil...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform administrative operations by designing and implementing automated workflows using Microsoft Power Platform. Collaborate with cross-functional teams to streamline processes, enhancing efficie...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform enterprise business systems by leading strategy, integration, and continuous improvement. Collaborate across functions to enhance processes, data integrity, and technology investments, drivi...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$112K - $118K *

Unlock potential by overseeing automation and facilities operations, managing maintenance and safety compliance while leading a team to enhance performance in a dynamic distribution environment. Drive...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$71K - $96K *

Join a dynamic team as a Computer Support Analyst, providing essential technical support for software and hardware operations, assisting with live events, and ensuring seamless technology integration...

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Unlock potential by managing ISV programs and driving technical content development. Collaborate across teams to deliver impactful marketing assets, ensuring alignment and timely execution in a fast-p...

Hillsboro, ORRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Lead transformational projects by managing large-scale Information Systems, coordinating technical resources, and delivering high-quality results on time and within budget across diverse platforms and...

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $125K *

Advance organizational success by managing multi-site programs, leading teams, and fostering client relationships. Utilize your expertise in program management, project oversight, and communication to...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Contribute to the reliability and security of Windows systems by managing server infrastructure, troubleshooting issues, and leading a team of administrators in a mission-critical environment. Your ex...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$75K - $100K *

Empower your IT expertise by delivering top-notch support to our internal teams. This role involves troubleshooting, managing applications, and designing systematic solutions to enhance operational ef...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $98K *

Join a team that's dedicated to supporting cutting-edge defense technology. Collaborate on the Service Desk and Training Operations to enhance customer experience while troubleshooting and deploying a...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$180K - $220K *

Champion a dynamic team focused on managing and enhancing enterprise help desk operations. Leverage your technical expertise to ensure contractor performance meets stringent SLAs while supporting crit...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$88K - $105K *

Manage contract performance and oversee AV/IT services, ensuring quality control, compliance, and effective staffing. Lead lifecycle planning and coordinate with stakeholders to meet operational goals...

Today

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Drive contract performance and quality management for AV/IT services, ensuring compliance and user satisfaction. Lead staffing, lifecycle planning, and risk management while serving as the primary con...

Today

  •   5 - 7 years exp.  •   Technical Services

$67K - $126K *

Join a team that's dedicated to providing exceptional remote technical support. As a Managed IT Service Desk Technician, you'll engage with diverse projects, enhancing your IT skills while delivering...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$67K - $126K *

Engage with clients by providing exceptional remote technical support, troubleshooting hardware and software issues, and managing cases in a fast-paced, team-oriented environment to enhance your IT ca...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $98K *

Lead the charge in supporting cutting-edge technology for defense services. Collaborate with the Service Desk and Training Operations team to teach and maintain technical products, ensuring immediate...

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $105K *

Shape the future of IT support by leading a dynamic Help Desk team, enhancing operational efficiency, providing exceptional service, and driving customer satisfaction across multiple locations. Your l...

Brampton, ONIn-Person

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.