Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$107K - $188K *

Transform our global data center operations by leading high-performing teams, optimizing processes, and driving operational excellence to meet rapid growth demands while ensuring safety and efficiency...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $110K *

Join a dynamic team to enhance and maintain vital IT systems, driving reliability and efficiency as the organization scales. Take ownership of system administration, support, and improvements in a rap...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $155K *

Lead IT support initiatives, optimizing end-user experience and governance across a diverse application landscape, while mentoring junior team members and establishing robust support standards...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Support field technology deployment and execution to improve operations in homebuilding. Collaborate with cross-functional teams to drive platform adoption and optimize processes, ensuring efficient c...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a dynamic team as you lead complex technology initiatives, ensuring seamless execution from planning to rollout. Drive cross-functional collaboration and deliver measurable business outcomes whil...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join our team to support project management efforts in construction, ensuring quality and safety standards are met. Collaborate on financial projections, scheduling, and contract administration to dri...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$68K - $91K *

Champion customer operations strategy by leading logistics processes and enhancing supply chain efficiency. Collaborate with sales teams to drive service improvements and support business growth throu...

6 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Join a team that's driving innovation in data center operations by leading complex DCIM engineering projects. Collaborate with cross-functional teams to enhance system performance and reliability whil...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Explore a pivotal role in data center operations, leading complex engineering projects and collaborating across teams to enhance performance and reliability of critical infrastructure systems globally...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Champion daily field execution and coordination for mission-critical projects, ensuring quality, safety, and timely delivery. Collaborate with contractors and stakeholders to resolve issues and mainta...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Transform field execution by leading daily operations, ensuring quality, and coordinating trades to meet project milestones. Drive safety, logistics, and readiness while maintaining a strong onsite pr...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$137K - $302K *

Inspire excellence by leading high-impact programs, managing costs, schedules, and performance. Collaborate with stakeholders to ensure effective contract delivery while overseeing resource allocation...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$137K - $302K *

Transform your career by leading high-impact programs, managing costs, schedules, and performance while collaborating with stakeholders to ensure successful contract execution and compliance with regu...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Transform systems for engaging interactions by integrating, testing, and optimizing technology in museum displays. Collaborate with teams to ensure top performance and compliance while employing innov...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$195K - $225K *

Contribute to customer success by owning deployments from discovery to adoption, collaborating with cross-functional teams to drive AI integration and measurable value across the enterprise, ensuring...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Elevate customer success by owning technical and commercial aspects of accounts. Drive renewals, troubleshoot issues, and implement solutions while fostering strong relationships to enhance product ad...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $175K *

Drive effective training programs by managing classroom logistics, coordinating resources, and supporting instructors. Collaborate with diverse stakeholders to ensure seamless educational experiences...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Advance your career by leading project delivery teams, ensuring efficient execution and customer satisfaction. Collaborate across departments to manage resources, resolve issues, and drive continuous...

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $85K *

Analyze complex technical issues and provide advanced support for mission-critical communication systems. Collaborate with engineers and users to ensure operational continuity and resolve high-priorit...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $85K *

Lead the charge in providing advanced technical support for mission-critical communication systems. Collaborate with engineers and users to ensure operational continuity while troubleshooting complex...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $110K *

Optimize lab infrastructure by supporting servers, networks, and security. Engage in troubleshooting and maintenance to ensure system performance and availability in a dynamic hybrid environment...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$115K - $145K *

Optimize statewide Integrated Facilities Management for 13 federal buildings and 150 leased sites. Lead budget management, quality control, and staffing strategies while ensuring compliance with contr...

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate program execution by managing complex SAPs and ensuring compliance. Collaborate with stakeholders to drive security procedures and monitor project progress crucial for Air Force operations and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock your potential by managing IT infrastructure, automating processes, and ensuring system security. Collaborate with teams to optimize deployments and troubleshoot issues, all while staying curre...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$88K - $105K *

Grow your career with a dynamic team seeking a System Administrator to manage IT infrastructure, automate processes, and ensure system security while collaborating with development teams to enhance de...

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.