Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$71K - $95K *

Drive operational excellence by leading service delivery, governance, and improvement initiatives while ensuring alignment between stakeholders and service teams for optimal performance...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $110K *

Drive the evolution of IT support by enhancing employee technology experiences, managing vendor relationships, and implementing scalable solutions that ensure seamless operations and security across t...

Today

  •   Less than 5 years exp.  •   Food & Beverages

$98K - $154K *

Empower your career by leading diverse teams in service delivery and client management. Drive ITIL-aligned processes, enhance performance metrics, and foster strong client relationships while ensuring...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $154K *

Elevate client service delivery by leading cross-functional teams, managing risks, and applying ITIL practices. Drive performance metrics and foster strong client relationships while ensuring operatio...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $110K *

Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Oversee IT security operations, managing a 24/7 service desk and technical teams. Drive service delivery for large-scale technology deployments, ensuring efficiency and system integrity across a diver...

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$133K - $206K *

Lead a dynamic Tier I Service Desk, driving complex issue resolution and enhancing customer experience for a large-scale enterprise IT environment. Collaborate with teams to optimize performance, qual...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Lead the future of external-facing Tier I Service Desk operations, managing complex issues and driving quality assurance initiatives to ensure optimal user support for a large Department of War agency...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead and enhance global IT Help Desk operations, ensuring exceptional service delivery, team development, and continuous improvement across multiple regions while managing performance metrics and fost...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$97K - $103K *

Transform the support experience by providing first-level technical assistance for software, hardware, and network issues, ensuring seamless operations for internal members and enhancing overall servi...

Aurora, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$72K - $98K *

Lead the charge in providing critical IT support through system installation, maintenance, and troubleshooting in high-security environments, ensuring optimal functionality for mission-critical operat...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a senior IT Manager role overseeing infrastructure, systems, and teams. Lead strategic planning, manage operations, and ensure cybersecurity compliance while aligning IT resourc...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Inspire client satisfaction by managing relationships, overseeing service delivery, and leading teams to ensure high standards and compliance. Drive revenue growth through optimization and process imp...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $93K *

Join a team that's dedicated to delivering exceptional IT support, resolving technical issues, and enhancing client satisfaction through effective communication and troubleshooting. Collaborate global...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $93K *

Join the Level 2 Team to deliver exceptional IT support, resolving desktop issues and enhancing client experiences through effective troubleshooting and collaboration with global support groups...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $93K *

Provide exceptional deskside IT support by resolving technical issues, collaborating with global teams, and ensuring top-notch customer service. Leverage your expertise in troubleshooting and client c...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$229K - $297K *

Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$78K - $132K *

Join a dynamic team providing Tier 1 technical support for end-user computing and enterprise systems. Collaborate with users and IT teams to resolve issues, enhance technology, and ensure seamless ope...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Oversee complex technical troubleshooting for enterprise customers, addressing escalated issues with HP commercial notebooks and desktops. Collaborate with engineering teams to ensure effective resolu...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$106K - $132K *

Join a team that's dedicated to providing exceptional executive support, ensuring seamless technology experiences for high-level professionals through expert troubleshooting and relationship-building...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$80K - $133K *

Transform configuration management processes by defining baselines, tracking changes, and ensuring compliance. Collaborate across teams to resolve issues and maintain documentation, enhancing operatio...

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Innovate IT support solutions by providing hands-on desktop assistance, analyzing ticket trends, and enhancing Microsoft 365 administration. Drive AI tool adoption and streamline onboarding processes...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$66K - $109K *

Deliver exceptional support by efficiently resolving IT incidents and requests. Collaborate with cross-functional teams to enhance user experience and maintain critical applications, ensuring seamless...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $109K *

Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...

Mclean, VARemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Develop and execute effective service delivery models to enhance customer satisfaction and operational efficiency. Lead teams in managing performance targets while fostering innovation and continuous...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.