Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$98K - $163K *

Transform the future of national security by managing critical data and configuration processes. Collaborate with diverse teams to ensure timely evaluations and support mission success in a dynamic la...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $135K *

Advance the future of desktop engineering by developing and implementing robust OS deployment solutions for a complex government client, ensuring seamless software distribution and security compliance...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $172K *

Join a dynamic team to drive partner services strategy, translating market needs into impactful solutions. Collaborate across functions to enhance service offerings, secure investments, and enable sal...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $160K *

Oversee customer deployment projects from initiation to closure, ensuring alignment on scope, schedule, and outcomes. Lead cross-functional teams, manage risks, and drive accountability to deliver suc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive success by leading a dynamic automotive program team, focusing on performance improvement, client relationships, and day-to-day operations while fostering an engaging environment that empowers m...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead a skilled team of developers to maintain and enhance production software. Manage defect resolution, and release cycles while ensuring quality standards and AI integration. Drive team performance...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead a team of developers to maintain production software, drive releases, and oversee defect resolution. Engage with cross-functional partners to ensure software quality while championing AI technolo...

Penticton, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in managing technology and security projects, driving Agile execution across teams while ensuring compliance and risk oversight in a dynamic enterprise environment...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$125K - $172K *

Transform partner strategies into impactful services that enhance market offerings. Drive collaboration across teams to optimize service delivery, ensuring alignment with partner solutions and maximiz...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Shape your future by delivering and automating enterprise VDI and Linux platforms. Leverage your expertise to enhance operational support and drive continuous improvement in hybrid environments, contr...

Montreal, QCIn-Person

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Engineer cutting-edge Virtual Desktop Infrastructure and Linux platforms, driving automation and operational excellence. Collaborate with teams to enhance user experience and modernize infrastructure...

Montreal, QCRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $135K *

Champion robust solutions for large-scale software deployment, leveraging expertise in OS deployment technologies. Develop and implement Desktop OS Images while providing strategic support for a compl...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Manage and optimize the ManageEngine ITSM environment, driving automation and enhancing service delivery. Collaborate across teams to improve ITIL processes and ensure platform stability, security, an...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$71K - $118K *

Support our team by providing expert installation and troubleshooting for end-user devices, ensuring seamless operation of VOIP phones, printers, and more. Contribute to modernization projects and mai...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $135K *

Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion the end-to-end execution of carrier engagements, ensuring efficient resource allocation and standardized delivery frameworks. Drive operational efficiency across a portfolio of SaaS products...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team to manage IT projects through all phases, ensuring alignment with strategic goals. Collaborate across teams, guide project execution, and utilize project management methodology to...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $111K *

Join a team that's dedicated to enhancing IT service delivery by leading a dynamic Service Desk. Oversee operations for 13,000+ users, ensuring optimal performance and high satisfaction through effect...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Pioneer excellence in IT service management. Lead a dedicated team to enhance customer support for a diverse user base, driving performance and operational efficiency while ensuring top-tier service d...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Partner with us to lead transformative IT projects, ensuring successful delivery from initiation to completion. Collaborate with cross-functional teams to drive business outcomes and modernize technol...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$82K - $172K *

Shape the future of IT solutions by leading infrastructure management and modernization efforts across global facilities. Collaborate with a high-performing team to enhance national security through i...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$139K - $208K *

Optimize training strategies and content delivery to enhance employee engagement and operational efficiency. Lead a collaborative team in developing innovative learning solutions that meet diverse org...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in delivering and modernizing enterprise infrastructure services, managing teams that support Windows, VMware, and Citrix environments, ensuring operational stability and excellence wh...

Connecticut, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$77K - $176K *

Transform the future of intelligence analysis by leveraging your expertise to manage collection operations and develop actionable insights that support critical decision-making for national security...

Today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Accelerate your career by leading large-scale, cross-functional programs in data and AI. Drive execution, manage dependencies, and influence strategy while collaborating with engineering and product t...

Vancouver, BCIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.