Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$70K - $100K *

Join a dynamic sales team to drive lubrication solutions for industrial clients. Utilize your expertise to build relationships, execute impactful sales strategies, and achieve significant revenue grow...

Utah, USRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$155K - $259K *

Champion organizational success by leading HR strategies, guiding senior leaders, and fostering an inclusive workplace. Leverage HR expertise to enhance talent management and drive business performanc...

United StatesRemote

Reposted today

  •   11 - 15 years exp.  •   Finance & Insurance

$86K - $99K *

Champion aggressive sales growth by building strategic relationships and generating leads in the insurance housing sector. Drive market share expansion through effective communication and innovative s...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $250K *

Engage with clients to build lasting relationships and drive mortgage sales. Utilize your expertise to assess customer needs, provide tailored solutions, and achieve sales goals while enhancing commun...

Johnston, RIRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in managing district field service operations, driving profitability, and enhancing customer satisfaction through effective team leadership and strategic coordination across multiple r...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $240K *

Empower your career with a flexible role that connects clients to tailored mortgage protection solutions. Enjoy mentorship and support while working independently to achieve your financial goals and h...

Amarillo, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$137K - $254K *

Join a team that's redefining invoice processing by overseeing enterprise operations, driving performance improvements, and leading a high-performing team to enhance compliance and efficiency in finan...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$138K - $161K *

Elevate your career by driving transformative supply chain solutions. Lead strategic account relationships, develop executive strategies, and create new business opportunities within a dynamic environ...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform the healthcare experience by fostering strong relationships with enterprise clients. Drive strategic initiatives for account management, enhancing member engagement and satisfaction while al...

Austin, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Champion patient access by providing education and support to patients, caregivers, and healthcare professionals, ensuring seamless therapy access and compliance while collaborating across teams to en...

Waltham, MARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $125K *

Drive portfolio success by leading and mentoring Property Managers, optimizing operations, and enhancing marketing strategies while ensuring compliance and effective communication with stakeholders...

Texas, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$89K - $148K *

Elevate financial management and audit remediation efforts for DoD clients, leveraging expertise in accounting, internal controls, and compliance to drive strategic improvements and ensure adherence t...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive analytical excellence by auditing freight contracts and invoices, ensuring compliance and accuracy. Collaborate with teams to enhance audit processes and mentor junior analysts, contributing to...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead the charge in transforming tax software by eliminating manual tasks through AI. Own product outcomes, shape new concepts, and drive client success in an agile environment, ensuring measurable imp...

Springfield, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $184K *

Advance HPE's growth in the West by driving strategic initiatives, fostering partner engagement, and enhancing market share within the public sector ecosystem. Collaborate with key stakeholders to cre...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$248K - $373K *

Empower your career by leading clinical reviews and adjudications for appeals and grievances. Collaborate with medical directors and enhance quality management while working remotely to tackle complex...

Cypress, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $248K *

Champion client engagement and operational excellence by managing consulting teams, driving quality standards, and fostering relationships within Military Health Systems. Lead new business development...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$100K - $190K *

Accelerate progress at achieving territory sales goals by promoting rare disease products to healthcare professionals. Build strong relationships, educate on product use, and ensure compliance while d...

Georgia, USRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Shape legal strategies by defending lawsuits in Texas courts, preparing briefs, and advising on liability and damages. Collaborate with the Claims Department to ensure effective legal representation a...

Houston, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$152K - $254K *

Unlock potential by leading a dynamic sales team in Arizona, driving growth and fostering talent through hands-on coaching and strategic engagement. Collaborate with healthcare leaders to enhance cust...

Arizona, USRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Accelerate progress at enterprise-level accounts by driving new-logo acquisition and managing a strategic territory plan. Engage C-suite stakeholders and lead complex sales cycles to achieve significa...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$350K *

Join our dynamic sales team to drive revenue growth with major accounts. Leverage your expertise in complex sales to build relationships and deliver impactful solutions, all while working remotely or...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$262K - $341K *

Join a team that's driving cybersecurity growth by building relationships with SLED accounts. Leverage your sales expertise to tackle evolving challenges and expand Cisco's security footprint across t...

San Francisco, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$94K - $164K *

Champion cost reporting processes by ensuring data accuracy, preparing detailed reports, and analyzing financial information. Collaborate across departments to enhance reporting systems and support st...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $150K *

Unlock potential by connecting with experienced Employee Benefits professionals for future Senior Account Manager and Account Executive roles, focusing on client management, service excellence, and bu...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.