Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$160K - $190K *

Elevate your career by managing the Crypto & Stablecoin Solution Consulting team, driving strategic account growth and innovation. Collaborate across departments to ensure product success and optimize...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Develop high-impact strategies for a dynamic crypto consulting team, driving client success through effective leadership and innovative solutions. Collaborate across departments to enhance product off...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $240K *

Drive strategic M&A initiatives by leading complex transactions, evaluating opportunities, and collaborating with executives to enhance corporate growth and value creation. Shape the future through ef...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$133K - $176K *

Transform client success by leading initiatives that identify needs and implement innovative solutions, managing diverse teams for rapid deployment while fostering trusted partnerships and delivering...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$87K - $180K *

Inspire customer loyalty and retention by managing the entire lifecycle for government and enterprise accounts. Collaborate cross-functionally to enhance product adoption, resolve issues, and drive ac...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Join a team that's redefining business operations by leading and executing strategic initiatives. Collaborate closely with executive leadership to drive performance metrics and optimize staffing for m...

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$222K - $261K *

Shape the future of HR by partnering with executives to drive strategic initiatives, enhance people experiences, and lead transformative change in a dynamic global environment. Bring your expertise to...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Empower business transformation by serving as a strategic HR partner, advising C-suite executives and leading teams to enhance global people strategies and drive continuous improvement in a dynamic en...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Elevate your career as a strategic HR leader, partnering with executives to drive global initiatives and enhance people experiences in a dynamic technology environment. Lead teams, influence change, a...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Lead strategic HR initiatives as a trusted advisor to executives, driving global people strategies and transformation efforts. Collaborate across functions to enhance organizational effectiveness and...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Shape the future of integrations by leading the product roadmap, enhancing API standards, and driving a scalable platform. Collaborate across teams to deliver an exceptional developer experience while...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$187K - $210K *

Lead the charge in transforming Product Operations by streamlining workflows, leveraging AI for improved efficiency and delivering impactful product management across global teams. Mentor a diverse te...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $205K *

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $150K *

Engage with mid-size customers to enhance their experience using our AI communications platform. Drive retention, growth, and satisfaction through tailored success plans, proactive relationship manage...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate product strategy by leading a dynamic team to innovate an AI-native logistics platform. Drive customer-focused vision, prioritize impactful initiatives, and collaborate closely with engineerin...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Lead and innovate in professional services and support, driving customer success and satisfaction for K12 transportation solutions. Collaborate with teams to enhance service delivery and foster a cust...

2 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $120K *

Elevate your career by partnering with cross-functional teams to transform client data into actionable marketing strategies. Drive digital transformation through innovative solutions, fostering collab...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in empowering clients with data-driven marketing strategies. Collaborate with cross-functional teams to drive innovative customer experiences and enhance client engagement through insi...

New York, NYRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Transform customer success by leading a technical account management team, driving subscription growth, and enhancing service delivery through innovative AI solutions and strategic partnerships...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Drive exceptional customer value by fostering partnerships, ensuring high satisfaction, and proactively identifying growth opportunities. Collaborate cross-functionally to enhance user experience and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower a high-performing team of Customer Success Managers to drive product adoption and enhance customer outcomes in Justice & Corrections. Foster collaboration, develop talent, and leverage data to...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Lead strategic growth initiatives and oversee program performance, ensuring alignment with corporate objectives. Drive operational efficiency and customer relationships while managing P&L responsibili...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$88K - $95K *

Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $95K *

Elevate operational excellence by leading cross-functional projects from planning to implementation. Drive efficiency and optimize workflows while managing stakeholder engagement and tracking performa...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $180K *

Innovate your career by managing complex programs for the US Navy/Marine Corps. Lead diverse teams, enhance senior-level relationships, and ensure project success while adhering to stringent performan...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.