Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $130K *

Unlock potential by leading Employee Experience strategy for a multi-unit retail environment. Collaborate with Operations leadership to enhance processes, drive engagement, and support talent developm...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $195K *

Strategize and lead the development of scalable customer engagement platforms, integrating data priorities while ensuring compliance and security across commercial and medical affairs. Collaborate cro...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $220K *

Lead transformative marketing efforts to drive growth and revenue alignment, enhancing brand positioning, demand generation, and go-to-market strategies in a dynamic B2B tech environment...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...

Addison, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$171K - $235K *

Transform customer experiences by guiding them through successful onboarding and adoption. Leverage your expertise to identify risks, drive renewals, and build strong relationships, ensuring customers...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$171K - $214K *

Unlock potential by driving sales activation and enablement for MSP/MSSP partners. Engage in training, demand generation, and partner collaboration to ensure successful service launches and ongoing sa...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$240K - $280K *

Shape the future of our engineering organization by leading diverse teams, driving technical strategy, and enhancing product delivery. Collaborate closely with leadership to foster talent and ensure h...

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$136K - $215K *

Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$143K - $215K *

Champion end-to-end operations and security for GTM platforms, driving strategic programs and governance. Collaborate with cross-functional teams to enhance performance and compliance across Salesforc...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $200K *

Join a team that's driving innovation in SAP solutions, overseeing the SAP Center of Excellence. You'll lead strategic initiatives, ensure compliance, and enhance business processes to support future...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $186K *

Empower your career by leading enterprise sales strategies, driving growth, and building high-performing teams. Collaborate cross-functionally to enhance customer experiences and achieve ambitious rev...

6 days ago

  •   8 - 10 years exp.  •   Transportation

$86K - $138K *

Lead the strategy and execution of enterprise data exchange products, ensuring secure and standardized data sharing. Collaborate with stakeholders to drive interoperability and maximize business value...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$143K - $205K *

Engage with customers to drive adoption and value realization of solutions, managing relationships and risks while supporting highly regulated environments. Collaborate with technical stakeholders to...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $133K *

Engage with customers to drive product adoption and success, ensuring satisfaction and retention. Leverage insights to foster growth and develop strategic relationships, while advocating for customer...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate partner success by leading a team to manage strategic accounts, ensuring client health, retention, and growth through effective relationship management and process improvement...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$210K - $250K *

Join the forefront of technology by leading delivery excellence in cutting-edge data platforms and AI solutions. Drive transformation for flagship enterprise clients while shaping EPAM's Data & AI pra...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Information Technology

$180K - $220K *

Transform channel sales in North America by driving growth, managing strategic partnerships, and leading a high-performing team. Leverage AI and automation to enhance productivity and achieve measurab...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$180K - $220K *

Elevate your career by leading North America's channel sales strategy, driving growth through strategic partnerships, and leveraging AI to enhance team performance and sales productivity. Join a dynam...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$120K - $145K *

Shape the future of software development by leading a dynamic team, driving project delivery, and enhancing solutions through effective mentorship and architecture decisions while aligning technical s...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Build high-performing software teams that drive critical project success while managing technical architecture and mentorship. Collaborate with leadership to align solutions with business needs and en...

Overland Park, KSRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Transform customer experiences by leading onboarding and relationship management, ensuring value creation through collaboration and effective communication. Drive software optimization and contribute...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock customer success by managing relationships and optimizing the Goby platform. Collaborate with teams to enhance service delivery, drive value creation, and support clients in achieving their sus...

Chicago, ILRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$230K - $270K *

Drive the future of AI-powered dental care by building a revenue-driven marketing engine that shapes growth and positions the organization as a category leader across multiple market segments...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $212K *

Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate your career by leading our Professional Services teams, driving successful software implementations, and fostering client relationships. Your strategic vision will enhance service delivery and...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.