Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$95K - $115K *

Unlock potential by driving customer success and engagement through onboarding, account management, and renewals, ensuring users achieve their desired business outcomes and value from innovative 3D fa...

San Diego, CARemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Elevate customer journeys by driving adoption, engagement, and success in a transformative SaaS environment. Collaborate with cross-functional teams to ensure exceptional service, customer outcomes, a...

Tempe, AZRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$138K - $185K *

Unlock potential by driving innovative cloud solutions for public sector clients. Collaborate with sales teams to address customer needs, present compelling technology demonstrations, and secure techn...

Toronto, ONRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock customer potential as a key partner in driving adoption, retention, and satisfaction in a dynamic, high-performance environment. Collaborate with diverse teams to ensure exceptional service and...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Lead the charge in transforming customer support strategies and operations, ensuring high-quality service delivery for complex enterprise environments. Collaborate with cross-functional teams to enhan...

Toronto, ONIn-Person

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in optimizing cross-functional initiatives that drive growth and efficiency across the organization. Own strategic projects from concept to execution while enhancing operational proces...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$138K - $185K *

Drive impactful solutions by collaborating with sales teams to address customer needs, presenting innovative technology, and securing technical wins in a dynamic public sector environment focused on g...

Gatineau, QCIn-Person

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $233K *

Engage in strategic sales leadership to drive regional growth, manage high-performing teams, and build relationships with educational leaders. Leverage expertise to exceed targets and foster collabora...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $185K *

Shape strategic success for key accounts by leading market access initiatives, collaborating with cross-functional teams, and driving growth through innovative solutions and insights in the managed ma...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Transform onboarding processes by leading implementation delivery, designing pricing models, and integrating teams. Own the commercial aspects while ensuring quality and efficiency in customer transit...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $120K *

Lead and improve operations for prior authorization management, ensuring effective workflows and client satisfaction while managing a remote team and collaborating with product teams for seamless serv...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $120K *

Shape the future of healthcare operations by driving efficiency, enhancing client delivery, and refining processes in an innovative, AI-driven company, where your leadership will transform operational...

Los Angeles, CARemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$81K - $127K *

Drive customer success by managing the full lifecycle of client engagement, ensuring product utilization and alignment with business goals. Collaborate with teams to foster strategic partnerships and...

Magna, UTRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$400K - $445K *

Join a team that's shaping the future of digital health by driving growth, expanding market access, and architecting commercial strategies that integrate innovative technologies for long-term success...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$185K - $210K *

Engage with clients to drive retention and growth strategies, fostering deep relationships and collaboration across teams. Leverage market insights to enhance product offerings and ensure client succe...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $246K *

Innovate people strategies as a strategic HR partner, guiding leadership to enhance culture, engagement, and performance in a dynamic environment while driving HR initiatives that align with business...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$200K - $246K *

Drive strategic HR initiatives that enhance culture and performance while advising leadership on complex HR matters. Shape employee engagement and talent planning in a dynamic environment, ensuring al...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$180K - $220K *

Champion revenue growth by leading national account strategies and expanding major customer relationships. Drive new business acquisition and enhance existing partnerships while collaborating with cro...

Illinois, USRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$259K - $323K *

Unlock potential by leading a global team to drive sales activation within MSP partners, enhancing service demand and ensuring partner success through strategic enablement and collaboration across reg...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Drive strategic HR initiatives that enhance workforce growth and engagement while ensuring compliance in a dynamic home health environment. Foster partnerships with executive leadership and build scal...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $175K *

Engage with enterprise clients to drive new business, manage complex sales cycles, and build strong relationships with legal leaders, leveraging consultative strategies to align solutions with client...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $180K *

Transform guest engagement by leading end-to-end CRM strategies, collaborating across teams to drive sales growth and enhance brand loyalty. Play a key role in evolving CRM capabilities and shaping en...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$180K - $215K *

Join a team that's redefining supply chain management by leading product strategy and migration for a comprehensive portfolio. Drive innovation and collaboration across aerospace and defense sectors w...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Shape the future of client retention by leading strategies that deepen relations, enhance loyalty, and improve lifetime value while overseeing CRM, lifecycle marketing, and a premier loyalty program w...

Vaughan, ONIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Pioneer client retention strategies that deepen relationships and enhance loyalty. Lead cross-functional teams driving CRM and lifecycle marketing programs to maximize client lifetime value and ensure...

Woodbridge, ONIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.