Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$195K - $220K *

Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$168K - $322K *

Engage with cutting-edge technologies to drive platform adoption through innovative data solutions. Collaborate across teams to translate insights into actionable metrics, enhancing customer success a...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$240K - $300K *

Advance customer success by leading a multi-functional team focused on onboarding, adoption, and renewals. Drive strategies to achieve high customer retention and lifetime value through effective lead...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$87K - $109K *

Take ownership of complex international HR challenges across the Americas. Act as a strategic advisor for EOR services, ensuring compliance while maximizing customer experience in diverse global marke...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$132K - $165K *

Join a team that's dedicated to enhancing customer support experiences through data-driven insights. Collaborate with cross-functional teams to analyze metrics, influence product design, and drive imp...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$247K - $345K *

Unlock potential by leading enterprise-wide strategic initiatives, optimizing program execution, and enhancing technology portfolio management. Drive cross-functional collaboration and operational eff...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $130K *

Shape a high-performance culture by leading HR strategies that align with business goals. Collaborate with leaders to enhance employee engagement, resolve conflicts, and drive organizational success t...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion the growth of our sales organization by enhancing capabilities, driving performance, and empowering representatives at all levels to achieve their full potential through impactful coaching an...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of partnerships as you build a high-performing ecosystem that drives customer acquisition and revenue growth, leading initiatives, strategies, and an empowered team to achieve measura...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in building customer trust through security engagement, ensuring clear communication of security practices and architecture. Collaborate with cross-functional teams to enhance customer...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$159K - $255K *

Drive strategic vision and growth for a diverse client portfolio, leading Engagement Strategy with a focus on audience insights, integrated initiatives, and AI-driven transformation to enhance client...

1 week ago

  •   11 - 15 years exp.  •   Media

$80K - $160K *

Transform client engagement by driving sales growth through new and existing relationships. Collaborate with diverse teams to deliver tailored solutions that meet client needs while leading strategic...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $150K *

Transform global support operations by architecting an AI-driven knowledge strategy. Lead initiatives to enhance internal and external knowledge management, driving efficiency and customer satisfactio...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$128K - $178K *

Lead the charge in shaping the future of destination marketing through data-driven insights and innovative product strategies. Collaborate with cross-functional teams to enhance customer experiences a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Champion a transformative people strategy that fosters an inclusive, high-performing culture. Lead talent development, employee relations, and organizational initiatives while aligning with strategic...

Calgary, ABIn-Person

3 days ago

  •   11 - 15 years exp.  •   Business Services

$95K - $115K *

Empower partner success by managing relationships, enhancing product adoption, and driving engagement. Collaborate with cross-functional teams to deliver exceptional service and support, ensuring part...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Manage strategic customer relationships to drive value, adoption, and retention across North America. Collaborate with teams to resolve issues, enhance customer engagement, and identify growth opportu...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Empower customer success by managing strategic relationships, driving product adoption, and ensuring satisfaction. Collaborate with teams to resolve issues and maximize value from our platform, contri...

Raleigh, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$175K - $334K *

Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$70K - $101K *

Shape client success by building strong relationships with diverse stakeholders. Engage in virtual meetings to understand needs and recommend tailored solutions. Collaborate internally to enhance valu...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$175K - $215K *

Elevate your career by leading capture strategies that enhance win probabilities. Collaborate with senior leadership and cross-functional teams to align business goals, develop comprehensive plans, an...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$246K - $332K *

Transform healthcare by leading national strategic account management efforts. Drive partnerships with key institutions, enhance patient care, and foster cross-functional collaboration to achieve comm...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$174K - $261K *

Join a team that's driving innovation in cloud solutions by leading and mentoring a dynamic sales force. Leverage your extensive experience to cultivate strategic relationships and navigate complex sa...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$174K - $261K *

Lead a dynamic sales team to drive new business and complex sales cycles, leveraging your extensive SaaS experience. Mentor Senior Account Executives while positioning innovative cloud solutions as th...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.