Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Customer Success Manager, North America
$80K - $95K *
Empower customer success by managing strategic relationships, driving product adoption, and ensuring satisfaction. Collaborate with teams to resolve issues and maximize value from our platform, contri...
1 week ago
Executive Director, Client Experience Engineering
$175K - $334K *
Transform client experiences by leading a cross-functional team to innovate and implement cloud-based solutions, ensuring alignment with strategic goals while fostering a culture of continuous improve...
1 week ago
$70K - $101K *
Shape client success by building strong relationships with diverse stakeholders. Engage in virtual meetings to understand needs and recommend tailored solutions. Collaborate internally to enhance valu...
Reposted yesterday
$175K - $215K *
Elevate your career by leading capture strategies that enhance win probabilities. Collaborate with senior leadership and cross-functional teams to align business goals, develop comprehensive plans, an...
2 weeks ago
Executive Director, Strategic Accounts
$246K - $332K *
Transform healthcare by leading national strategic account management efforts. Drive partnerships with key institutions, enhance patient care, and foster cross-functional collaboration to achieve comm...
Today
Large Enterprise Customer Base Regional Sales Director - Healthcare
$174K - $261K *
Join a team that's driving innovation in cloud solutions by leading and mentoring a dynamic sales force. Leverage your extensive experience to cultivate strategic relationships and navigate complex sa...
1 week ago
Large Enterprise Customer Base Regional Sales Director - Healthcare
$174K - $261K *
Lead a dynamic sales team to drive new business and complex sales cycles, leveraging your extensive SaaS experience. Mentor Senior Account Executives while positioning innovative cloud solutions as th...
1 week ago
$140K - $210K *
Deliver impactful platform integrations by managing app connectivity and enhancing enterprise functionality. Collaborate with partners and engineering teams to streamline integration quality and lever...
Reposted 2 weeks ago
$140K - $210K *
Lead product management efforts to enhance platform integrations, focusing on enterprise applications; collaborate with teams to prioritize projects, enhance integration quality, and utilize AI for im...
Reposted 3 weeks ago
$95K - $115K *
Transform client relationships by leading operational excellence and cross-functional initiatives. Drive service quality and satisfaction for complex clients while mentoring team members and enhancing...
2 weeks ago
$180K - $225K *
Shape the future of enterprise sales as a strategic leader driving revenue growth, managing teams, and influencing cultural excellence while engaging directly in strategic deals and cross-functional c...
Reposted 6 days ago
Sr. Client Success Strategy and Operations Analyst
$119K - $149K *
Join a team that's redefining client success through strategic operations. You'll optimize processes, develop KPIs, and drive cross-functional alignment to ensure long-term client satisfaction in a dy...
2 weeks ago
Vice President, Revenue Operations
$348K - $471K *
Join a team that's driving operational excellence across a global B2B revenue engine. You'll lead revenue planning, forecasting, and optimize the customer lifecycle to enable scalable growth across mu...
Reposted 1 week ago
Vice President, Revenue Operations
$210K - $250K *
Champion operational excellence across global B2B revenue functions, driving growth through strategic revenue insights, meticulous planning, and cross-team collaboration to support scalable processes...
Reposted 1 week ago
Senior Director, Global Field Operations
$175K - $210K *
Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...
1 week ago
$110K - $130K *
Lead the charge in shaping People & Culture strategy for Houston, driving HR initiatives across Texas. Build relationships with clinical leaders, manage employee relations, and enhance workplace cultu...
2 weeks ago
Client Experience Product & Operations Lead
$110K - $130K *
Accelerate progress at the intersection of client experience and operations. Own the journey from booking to treatment, tackling challenges directly while building scalable systems and teams to enhanc...
1 week ago
Client Experience Product & Operations Lead
$100K - $120K *
Make your mark at a dynamic organization by enhancing client experiences through innovative solutions. Lead operations, tackle escalations, and build systems that ensure seamless care journeys while d...
1 week ago
$80K - $95K *
Drive customer success by managing post-sale relationships, ensuring product adoption, satisfaction, and retention. Serve as a trusted advisor, aligning solutions with business objectives to maximize...
1 week ago
$134K - $223K *
Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...
2 days ago
Technical Customer Success Manager
$130K - $145K *
Join us to manage enterprise customer relationships, driving adoption and retention through strategic insights and strong partnerships. You'll be a trusted advisor, ensuring measurable value and succe...
1 week ago
Principal Customer Success Business Partner
$147K - $220K *
Join a team that's dedicated to transforming Life Sciences customers' success, driving adoption and maximizing value through active engagement and strategic account management, ensuring their long-ter...
4 weeks ago
Sr. Technical Solutions Consultant (Mid-Market & Enterprise)
$147K - $165K *
Drive strategic partnerships and technical solutions for revenue growth, collaborating with sales teams to secure complex integrations and enhance client experiences across mid-market and enterprise s...
3 weeks ago
Sr Manager - Consumer Lending Client Success
$112K - $176K *
Unlock client success by managing post-sale relationships, driving product adoption, and identifying growth opportunities in the consumer lending sector. Collaborate with internal teams to enhance cli...
1 week ago
$110K - $130K *
Elevate healthcare operations in a new market by leading strategic growth, enhancing clinic performance, and building high-performing teams while ensuring regulatory compliance and superior patient ca...
4 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.