Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Director Workforce Management and Service Experience
$131K - $197K *
Drive strategic workforce management initiatives, optimizing planning and performance to enhance service experience and operational efficiency across healthcare operations...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Lead the charge in strategic workforce management, optimizing planning and performance to enhance service experience. Collaborate with stakeholders to drive operational excellence and implement innova...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Champion strategic workforce management and service experience initiatives, driving operational excellence and enhancing member and associate experiences through effective planning and leadership in a...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Join a dynamic team as you lead strategic workforce management initiatives, optimizing planning and performance to enhance service experience and operational efficiency across healthcare operations...
1 week ago
Director Workforce Management and Service Experience
$131K - $197K *
Lead the charge in strategic workforce management, optimizing planning and performance to enhance service experience. Drive initiatives that foster collaboration and efficiency, ensuring alignment wit...
1 week ago
Customer Success Manager, Revenue Cycle Management (RCM)
$84K - $87K *
Elevate customer success by managing onboarding and ongoing support for dental practices using an AI-driven revenue cycle management platform, ensuring seamless integration and customer advocacy throu...
1 week ago
Director, Customer Experience Strategy - (Hybrid)
$141K - $263K *
Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...
2 weeks ago
$180K - $200K *
Lead the charge in driving growth marketing strategies across segments, crafting integrated campaigns and events. Ensure alignment with business goals while managing a talented multidisciplinary team...
Reposted 4 weeks ago
Vice President of Business Development, Ecosystem, and Enterprise Solutions
$180K - $220K *
Join a team that's driving innovation in enterprise solutions! Lead business development efforts to forge strategic partnerships, enhance revenue streams, and shape market strategies across diverse se...
1 week ago
Vice President, SLED & Healthcare Sales
$450K - $500K+*
Join a team that's redefining the sales landscape by leading SLED and Public Healthcare initiatives. Drive strategic growth, manage complex sales cycles, and build strong partnerships for sustained im...
Reposted 2 weeks ago
Digital Customer Success Strategist, Senior
$160K - $205K *
Transform customer engagement by designing automated journeys that enhance adoption and retention. Collaborate cross-functionally to drive operational efficiency and deliver impactful digital programs...
3 weeks ago
Client Success Manager / vCIO (MSP)
$80K - $95K *
Transform client relationships by delivering strategic guidance and operational excellence. Oversee technology roadmaps and ensure quality service delivery while acting as a trusted advisor to SMB and...
6 days ago
Customer Success Manager (BCBA Preferred)
$80K - $95K *
Join our team to empower autism care practices by enhancing operations, accelerating growth, and driving quality outcomes. Collaborate closely with providers to foster their success on our platform an...
Reposted 4 weeks ago
Chief of Staff to CEO/Co-Founder
$150K - $180K *
Optimize company growth by partnering with the CEO to drive strategic initiatives, enhance operational efficiency, and lead cross-functional projects that shape the future of the organization...
Yesterday
$165K - $254K *
Seeking a dynamic leader to enhance global client service through Level II Support, optimizing issue resolution and driving continuous improvement across teams and products for an exceptional client e...
1 week ago
Principal Customer Success Manager
$142K - $178K *
Partner with us to enhance customer adoption and drive digital transformation by leveraging your expertise in accounting, process optimization, and BlackLine solutions to deliver innovative strategies...
2 weeks ago
Principal Customer Success Manager
$142K - $178K *
Elevate customer success by driving product adoption and digital transformation. Leverage expertise in accounting and process optimization to deliver tailored solutions, enhance customer experience, a...
Reposted 2 weeks ago
$200K - $320K *
Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...
4 days ago
Customer Success Manager, Tier 2 (East)
$120K - $150K *
Optimize customer success by managing a portfolio of mid-size clients, ensuring they achieve their goals through tailored strategies and proactive support. Drive retention and growth while fostering s...
Today
$75K - $90K *
Empower client success by leading a dynamic team in delivering exceptional service for compliance engagements. Drive project management, enhance client experience, and ensure alignment across teams wh...
Today
Program Manager, Global Strategic Accounts
$130K - $160K *
Drive program success by coordinating cross-functional teams, managing reporting, and optimizing engagement strategies for a global enterprise account, ensuring alignment with client goals and employe...
1 week ago
Head of Product & Customer Experience
$150K - $180K *
Accelerate transformation by leading product strategy and customer experience. Drive innovation at the intersection of genomics and AI, shaping the future of personalized health while building a high...
2 days ago
$120K - $145K *
Champion the development and execution of scalable Product and Pricing systems, overseeing integrations across platforms while driving business outcomes and ensuring compliance with enterprise standar...
3 weeks ago
Program Director, Professional Services
$180K - $200K *
Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...
Reposted 1 week ago
$80K - $95K *
Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...
3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.