Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$129K - $193K *

Lead complex global deployments by leveraging your expertise in Workday's Deployment Methodology. Drive customer success through effective issue resolution and strategic recommendations, enhancing lon...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$129K - $193K *

Join a team that's dedicated to delivering exceptional global deployments. Leverage your expertise in project management and Workday methodologies to enhance customer relationships and drive successfu...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$129K - $193K *

Elevate customer success by managing complex global deployments, leveraging your expertise in Workday Deployment Methodology to creatively resolve issues and enhance client relationships, ensuring opt...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$82K - $117K *

Drive customer success by ensuring seamless onboarding and product adoption. Collaborate with cross-functional teams to enhance user experience and deliver strategic value, while managing implementati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$130K - $150K *

Transform strategic initiatives into actionable plans by partnering with leadership to drive growth, operational excellence, and business transformation in a dynamic healthcare environment. Engage in...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $150K *

Lead the charge in strategic operations, partnering with executives to drive growth initiatives, optimize performance, and transform business strategies in a dynamic healthcare environment...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$215K - $235K *

Unlock the future of commercial operations by leading integrated pricing, contract negotiations, and deal management for a $250M ARR business. Drive redesign initiatives, optimize processes with AI, a...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$281K - $320K *

Join a team that's redefining customer support by leading global initiatives, enhancing service models, and fostering a customer-centric culture across diverse regions and product lines, ensuring seam...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$185K - $200K *

Join us to lead hotel venue operations across the Western U.S., driving financial performance and operational excellence. Collaborate with a dynamic team to shape strategic growth and enhance partners...

4 days ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$150K - $180K *

Lead and innovate client operations by managing account directors, enhancing customer relationships, and driving account growth while ensuring consistent service delivery across multiple locations...

2 days ago

  •   8 - 10 years exp.  •   Staffing

$150K - $180K *

Lead the charge in enhancing client operations by managing account directors, ensuring exceptional customer relationships, and driving account growth through strategic oversight and collaboration acro...

2 days ago

  •   8 - 10 years exp.  •   Staffing

$150K - $180K *

Shape the future of client operations by managing compliance models, liaising with clients, and resolving data issues. Drive quality reporting and enhance communication between teams to ensure seamles...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join our Client Success team to empower accounting and consulting firms. You'll drive product adoption, monitor client health, and act as a trusted advisor, ensuring clients maximize their investment...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Empower client success in the Accounting and Consulting sector by driving product adoption, analyzing data, and advising clients on best practices to ensure long-term partnerships and satisfaction wit...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Inspire innovation and leadership within a dynamic technical environment. Take charge of engineering delivery, pre-sales, and security operations, bridging the gap between business and technical teams...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$202K - $253K *

Elevate your leadership as you drive engineering excellence, overseeing multiple squads from prototype to production. Shape the roadmap, empower teams, and ensure quality delivery while staying techni...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $190K *

Unlock potential by driving customer success through expert guidance, proactive relationship management, and strategic collaboration. Ensure clients achieve their desired outcomes while maximizing pro...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $190K *

Join our dynamic team as a Senior Customer Success Manager, where you'll drive customer adoption, provide expert guidance, and build strong relationships to ensure clients achieve their desired outcom...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$196K - $294K *

Lead the strategic vision and product outcomes for enterprise productivity solutions, collaborating across teams to enhance the digital experience for thousands of global employees. Drive innovation a...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$196K - $294K *

Shape the future of digital work by driving strategic initiatives that enhance enterprise productivity and collaboration, ensuring exceptional employee experiences and aligning with business goals...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $130K *

Elevate your career by joining a dynamic Customer Success Team, driving client engagement and growth in the banking, crypto, and payments sectors. Collaborate closely with stakeholders to enhance cust...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success by managing key accounts in banking, crypto, and payments. Collaborate with teams to enhance client experiences, identify growth opportunities, and minimize churn while ensuring...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$148K - $185K *

Lead the charge in driving enterprise healthcare workforce solutions growth by developing sales strategies, building executive relationships, and managing complex sales cycles to exceed revenue target...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Lead the charge in strategic program management, overseeing project delivery and team development. Drive successful outcomes through effective staffing, risk management, and stakeholder collaboration...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Manage a dynamic project management team, ensuring strategic delivery of high-impact programs while fostering team growth and adherence to PMO standards. Drive successful project outcomes through effe...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.