Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$80K - $95K *

Join a dynamic team to drive customer success in construction projects, ensuring effective implementation and adoption of innovative technology. Collaborate with stakeholders to enhance user experienc...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Champion the company's revenue growth by leading go-to-market strategies, closing enterprise deals, and building a high-performing sales team. Collaborate closely with leadership to create a repeatabl...

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $195K *

Champion customer success by driving engagement strategies, aligning services, and ensuring satisfaction through effective consulting and sales practices. Collaborate with teams to enhance outcomes an...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Join us to deepen strategic partnerships and drive revenue growth through collaboration. You'll enhance G2's influence by managing partner relationships, optimizing integrations, and leading cross-fun...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive strategic partner relationships to enhance collaboration and revenue growth. Lead cross-functional teams to innovate integrations, optimize performance, and ensure mutual success with key partne...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$275K - $300K *

Join a dynamic team as you lead AI product deployments, drive customer success, and optimize technical implementations. Collaborate cross-functionally to enhance product offerings and ensure impactful...

Tennessee, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Lead the charge in driving strategic growth by managing a high-performing sales team, refining sales strategies, and fostering a culture of excellence to achieve ambitious revenue goals...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$153K - $207K *

Join a team that's dedicated to driving customer success through tailored adoption strategies and AI-driven insights, ensuring value realization and proactive engagement in complex enterprise environm...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $207K *

Engage with customers to enhance their technical health and maximize product value. Drive adoption strategies, provide mentorship, and resolve critical issues, ensuring efficient use of technologies w...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$153K - $207K *

Elevate customer success by ensuring technical health and optimizing Splunk product adoption. Collaborate with teams to drive strategic planning, mentor clients, and enhance their experience, maximizi...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Engage with clients to manage accounts and project teams, ensuring tailored solutions and satisfaction throughout the project lifecycle. Drive revenue growth while fostering strong relationships and o...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$399K - $453K *

Lead the charge in shaping research strategy across Experience Design, driving insights that influence product development and enterprise strategy. Build a cohesive understanding of customer needs, be...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$399K - $453K *

Lead the charge in shaping enterprise research strategy across diverse products. Foster continuous customer insights that drive impactful decision-making for product design and implementation. Build t...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Transform medical strategy by leading content development, analyzing clinical data, and mentoring teams. Collaborate with diverse stakeholders to drive client growth through innovative promotional ini...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Drive your career with a strategic role focused on enhancing project management standards and integrating enterprise initiatives. Collaborate with leaders to improve clarity, prioritization, and execu...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $230K *

Drive client success by leading strategic direction and financial performance across multiple teams. Foster integrated excellence in healthcare advertising while developing future leaders and ensuring...

1 week ago

  •   11 - 15 years exp.  •   Media

$135K - $160K *

Join a team that's redefining People Operations by leading strategic initiatives in benefits, payroll, and automation. Drive impactful change while managing a high-performing team and collaborating ac...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $130K *

Accelerate your career by managing a portfolio of mid-market accounts, ensuring customer success through strategic engagement, relationship building, and AI-driven insights. Drive measurable outcomes...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Engage with Sales and Account Management teams to enhance performance, optimize pipeline quality, and drive revenue growth through strategic insights and disciplined execution across various functions...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's enhancing customer relationships by driving adoption and engagement. Leverage your skills to resolve issues, advocate for customers, and collaborate cross-functionally, contributing...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $254K *

Join us to lead a high-performing SMB sales team, leveraging AI and data insights to drive revenue growth, enhance customer outcomes, and foster a culture of innovation and continuous learning in a dy...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $254K *

Join a team that's driving innovation in SMB sales by leading a high-performing group of Account Executives. Leverage AI and data insights to enhance sales strategies, foster talent, and achieve excep...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Engage in shaping and executing the go-to-market strategy for Healthcare, driving impactful messaging and positioning. Collaborate across teams to enhance product adoption and establish thought leader...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Champion the development of impactful positioning and messaging for the Healthcare sector, driving go-to-market strategies and establishing thought leadership to enhance Cresta's growth and market pre...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.