Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$275K - $335K *

Launch innovative marketing strategies to create a new category in veterinary medicine. Collaborate with teams to build brand credibility and consumer awareness for a groundbreaking longevity drug for...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $195K *

Join a dynamic team driving integrated marketing strategies. Oversee multi-channel campaigns, foster client relationships, and collaborate with creative teams to deliver impactful solutions and exceed...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $123K *

Pioneer a team focused on client retention and empathetic outreach. Lead, coach, and develop specialists to improve client payment arrangements while driving conversion rates and nurturing a collabora...

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive customer success by fostering relationships, ensuring renewals, and identifying growth opportunities. Engage with key stakeholders to align solutions with evolving needs, enhancing satisfaction...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $187K *

Shape the future of customer engagement by leading diverse initiatives across events, loyalty programs, and strategic projects. Collaborate with cross-functional teams to transform ambitious ideas int...

3 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Drive customer success by leading a team of CSMs to enhance onboarding and activation processes, ensuring high performance and satisfaction while collaborating cross-functionally to achieve growth and...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's driving customer success by leading a group of CSMs to optimize onboarding and activation processes, ensuring high performance and satisfaction while collaborating cross-functionall...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Drive client success by integrating technologies and maximizing value. As a trusted advisor, facilitate training, monitor satisfaction metrics, and ensure a top-notch customer experience to enhance pr...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $145K *

Lead the charge in transforming customer success operations, driving portfolio performance, and building high-performing teams to deliver measurable outcomes for strategic government clients. Collabor...

Washington, DCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$162K - $200K *

Join a team that's reshaping customer success by driving growth and delivering exceptional value to our Strategic and Enterprise+ clients. Lead a talented group that focuses on outcome-driven initiati...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Drive the evolution of clinical products by leading EHR initiatives, managing cross-functional teams, and guiding impactful roadmaps that enhance software for home-based care delivery and clinician wo...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Shape the future of sales enablement by developing strategies that enhance recruiting, retention, and productivity. Lead a team to optimize tools and processes, ensuring sales professionals have the r...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$72K - $121K *

Drive client success by strategizing and executing digital promotions, ensuring alignment with client goals while fostering strong relationships and optimizing performance through data-driven insights...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Unlock your potential as a strategic advisor, driving digital promotions for CPG clients. Collaborate with sales and internal teams to optimize campaigns, enhance client satisfaction, and achieve reve...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Unlock potential by driving digital promotion strategies for CPG clients. Collaborate with sales and internal teams to optimize campaigns, enhance client satisfaction, and achieve revenue targets whil...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Partner with us to drive client success through strategic digital promotions, optimizing campaigns and fostering long-term relationships. Collaborate across teams to exceed client goals and enhance sa...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Lead the charge in driving digital promotion strategies for CPG clients. Collaborate with sales and internal teams to optimize client satisfaction and revenue growth while becoming a trusted advisor t...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Engage clients by driving digital promotion strategies, optimizing campaigns, and ensuring satisfaction. Collaborate with sales and internal teams to exceed client goals while developing long-term rel...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $121K *

Partner with us to drive client success through strategic digital promotions, optimizing campaigns, and fostering long-term relationships. Collaborate with internal teams to exceed client goals and en...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$211K - $373K *

Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Transform the AI Pharma landscape by driving new business growth and building partnerships with top global clients. Collaborate cross-functionally to deliver exceptional customer value while owning a...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$171K - $273K *

Shape the future of sales operations by leading a high-performing team focused on strategic business planning, capacity management, and performance analysis to drive growth and productivity across glo...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$240K - $285K *

Help us shape a transformative People Operations strategy that drives organizational effectiveness and talent development. Lead initiatives from concept to execution, fostering a culture of accountabi...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$180K - $210K *

Transform enterprise sales by originating and closing new-logo opportunities in BPO and CX sectors. Drive strategic relationships and lead complex deals from engagement to contract, ensuring a robust...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.