Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$185K - $220K *

Join a team that's redefining engineering service delivery for legal and professional clients. Lead a dynamic organization focused on operational excellence, client satisfaction, and continuous improv...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $160K *

Lead the charge in optimizing sales operations by driving strategic initiatives, enhancing productivity, and fostering cross-functional collaboration to achieve commercial excellence and align with bu...

Today

  •   8 - 10 years exp.  •   Healthcare

$130K - $160K *

Champion operational excellence by leading sales strategies, optimizing processes, and driving team performance. Collaborate cross-functionally to enhance productivity and ensure alignment with busine...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Partner with us to enhance customer success by building relationships, driving product adoption, and ensuring satisfaction throughout the customer lifecycle. This role requires strategic engagement an...

Today

  •   5 - 7 years exp.  •   Business Services

$220K - $260K *

Engage in defining and driving go-to-market strategies for AI solutions. Collaborate cross-functionally to enhance product positioning, launch new initiatives, and leverage market insights to reinforc...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $110K *

Transform client relationships by driving engagement and optimizing healthcare outcomes through strategic planning, data analysis, and proactive issue resolution. Collaborate with internal teams to en...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Drive client success by fostering partnerships, analyzing healthcare data, and executing strategic initiatives to enhance engagement and achieve clinical outcomes. Collaborate with internal teams to d...

Today

  •   5 - 7 years exp.  •   Healthcare

$192K - $256K *

Transform product strategy into market-ready offerings, driving revenue growth and adoption. Lead cross-functional teams to ensure successful product launches and alignment across Sales, Marketing, an...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Accelerate progress at managing renewals and onboarding for a diverse portfolio of 300+ corporate clients. Collaborate with sales and technical teams to enhance customer experience and ensure seamless...

Yesterday

  •   Less than 5 years exp.  •   Media

$80K - $110K *

Drive client success by managing relationships with small to medium accounts, leveraging data for insights, and identifying growth opportunities. Collaborate with internal teams to enhance service del...

Illinois, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform client relationships by driving strategic account management and growth initiatives. Leverage deep industry knowledge to align solutions with client goals, ensuring satisfaction and long-ter...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Drive client success by building strategic relationships and guiding account growth. Leverage your expertise in digital banking to enhance client engagement and ensure alignment with their business ob...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate your career by building strategic relationships with clients, driving growth, and ensuring success with innovative digital banking solutions. Play a key role in shaping client strategies and e...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Drive client success by building strategic relationships and guiding account strategies. Leverage your expertise in banking software to enhance client engagement and ensure alignment with their busine...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in enhancing client relationships and driving success with our Digital Banking solutions. Leverage your expertise to develop strategic account plans, ensuring alignment with client goa...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$123K - $202K *

Unlock your potential in a remote role where you'll drive customer success, build strategic partnerships, and advocate for client needs while collaborating with cross-functional teams to deliver impac...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $202K *

Empower enterprise customers by driving onboarding, success planning, and advocacy. Collaborate cross-functionally to enhance product value and ensure customer health through strategic advising and re...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $202K *

Engage with enterprise customers to drive onboarding, success planning, and advocacy. Collaborate cross-functionally to ensure customer health and satisfaction while acting as a trusted advisor to max...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $202K *

Champion customer success by driving onboarding, adoption, and advocacy for enterprise clients. Collaborate cross-functionally to ensure value delivery and establish strategic relationships that foste...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $202K *

Engage with enterprise customers to drive onboarding, success planning, and advocacy. Collaborate cross-functionally to ensure customer health and satisfaction while acting as a trusted advisor to max...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$123K - $202K *

Champion customer success by driving onboarding, adoption, and advocacy for enterprise clients. Collaborate cross-functionally to ensure value delivery, monitor health metrics, and act as a trusted ad...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $120K *

Empower your career by managing high-value enterprise accounts while driving growth through strategic partnerships and value realization. Collaborate cross-functionally to ensure long-term customer su...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $90K *

Empower our product's journey by collaborating with leadership and teams to prioritize customer needs, manage the backlog, and drive successful launches. Your role will be pivotal in scaling our advis...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Join a team that's shaping the future of our Advisory platform. As a Product Manager, you'll drive product strategy, prioritize customer needs, and collaborate with cross-functional teams to ensure su...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.