Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Senior Customer Success Manager, Media Partnerships
$107K - $133K *
Tackle complex media partnerships as a strategic advisor, driving customer success and maximizing value for major media clients. Leverage your expertise in AdTech and media to enhance client outcomes...
2 days ago
Senior Customer Success Manager, Media Partnerships
$107K - $133K *
Transform media partnerships by driving customer success for top-tier clients. Leverage your expertise in ad sales and brand marketing to deliver tailored solutions, enhance client relationships, and...
2 days ago
$110K - $130K *
Transform customer experiences by leading onboarding, driving adoption, and ensuring success through proactive engagement and technical expertise. Build strong relationships with diverse stakeholders...
2 weeks ago
$110K - $130K *
Join a team that's redefining customer success by driving adoption and value for diverse clients. You'll lead onboarding, build success plans, and engage proactively to ensure customers maximize their...
2 weeks ago
$185K - $220K *
Join a team that's redefining engineering service delivery for legal and professional clients. Lead a dynamic organization focused on operational excellence, client satisfaction, and continuous improv...
3 weeks ago
Senior Director, Sales Operations
$130K - $160K *
Lead the charge in optimizing sales operations by driving strategic initiatives, enhancing productivity, and fostering cross-functional collaboration to achieve commercial excellence and align with bu...
Today
Senior Director, Sales Operations
$130K - $160K *
Champion operational excellence by leading sales strategies, optimizing processes, and driving team performance. Collaborate cross-functionally to enhance productivity and ensure alignment with busine...
3 weeks ago
Sr. Director, Product Marketing - Cresta Agents
$220K - $260K *
Engage in defining and driving go-to-market strategies for AI solutions. Collaborate cross-functionally to enhance product positioning, launch new initiatives, and leverage market insights to reinforc...
Reposted 4 weeks ago
$80K - $110K *
Transform client relationships by driving engagement and optimizing healthcare outcomes through strategic planning, data analysis, and proactive issue resolution. Collaborate with internal teams to en...
Today
$80K - $110K *
Drive client success by fostering partnerships, analyzing healthcare data, and executing strategic initiatives to enhance engagement and achieve clinical outcomes. Collaborate with internal teams to d...
Today
Senior Director of Product Management, Outbound
$192K - $256K *
Transform product strategy into market-ready offerings, driving revenue growth and adoption. Lead cross-functional teams to ensure successful product launches and alignment across Sales, Marketing, an...
2 days ago
Customer Success Associate Manager, Corporate & Enterprise Subscriptions
$90K - $110K *
Accelerate progress at managing renewals and onboarding for a diverse portfolio of 300+ corporate clients. Collaborate with sales and technical teams to enhance customer experience and ensure seamless...
Today
$80K - $110K *
Drive client success by managing relationships with small to medium accounts, leveraging data for insights, and identifying growth opportunities. Collaborate with internal teams to enhance service del...
Reposted 2 weeks ago
Digital Customer Success Manager, AI & Automation
$105K - $160K *
Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...
Yesterday
Senior Customer Success Manager
$110K - $130K *
Transform client relationships by driving strategic account management and growth initiatives. Leverage deep industry knowledge to align solutions with client goals, ensuring satisfaction and long-ter...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Drive client success by building strategic relationships and guiding account growth. Leverage your expertise in digital banking to enhance client engagement and ensure alignment with their business ob...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Elevate your career by building strategic relationships with clients, driving growth, and ensuring success with innovative digital banking solutions. Play a key role in shaping client strategies and e...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Drive client success by building strategic relationships and guiding account strategies. Leverage your expertise in banking software to enhance client engagement and ensure alignment with their busine...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Lead the charge in enhancing client relationships and driving success with our Digital Banking solutions. Leverage your expertise to develop strategic account plans, ensuring alignment with client goa...
1 week ago
Enterprise Customer Success Manager
$123K - $202K *
Unlock your potential in a remote role where you'll drive customer success, build strategic partnerships, and advocate for client needs while collaborating with cross-functional teams to deliver impac...
Yesterday
Enterprise Customer Success Manager
$123K - $202K *
Empower enterprise customers by driving onboarding, success planning, and advocacy. Collaborate cross-functionally to enhance product value and ensure customer health through strategic advising and re...
Yesterday
Enterprise Customer Success Manager
$123K - $202K *
Engage with enterprise customers to drive onboarding, success planning, and advocacy. Collaborate cross-functionally to ensure customer health and satisfaction while acting as a trusted advisor to max...
Yesterday
Enterprise Customer Success Manager
$123K - $202K *
Champion customer success by driving onboarding, adoption, and advocacy for enterprise clients. Collaborate cross-functionally to ensure value delivery and establish strategic relationships that foste...
Yesterday
Enterprise Customer Success Manager
$123K - $202K *
Engage with enterprise customers to drive onboarding, success planning, and advocacy. Collaborate cross-functionally to ensure customer health and satisfaction while acting as a trusted advisor to max...
Yesterday
Enterprise Customer Success Manager
$123K - $202K *
Champion customer success by driving onboarding, adoption, and advocacy for enterprise clients. Collaborate cross-functionally to ensure value delivery, monitor health metrics, and act as a trusted ad...
Yesterday
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.