Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
SVP, SAP SuccessFactors Engineering
$210K - $250K *
Lead the engineering strategy for Autonomous HCM, driving AI innovation and global scalability. Oversee a large team, manage resources, and partner with product leadership to transform HR processes an...
Yesterday
Customer Success Manager, Senior Manager
$150K - $227K *
Analyze customer needs and drive success for high-value clients, ensuring optimal use of our platform. Collaborate with stakeholders to align technical solutions with their business goals to maximize...
Reposted 2 weeks ago
Senior Customer Success Manager
$110K - $130K *
Drive customer success by optimizing product adoption and usage for strategic clients. Leverage audit expertise to enhance workflows and foster long-term partnerships, ensuring measurable value from t...
1 week ago
$120K - $145K *
Elevate customer success by leading a high-performing Account Management team. Drive retention and revenue growth through strategic engagement and operational excellence while collaborating cross-func...
1 week ago
Vice President, Customer Experience
$215K - $250K *
Lead and innovate customer experience strategies, integrating technology and human support to enhance product adoption and retention, while driving revenue growth and scaling the Customer Experience o...
1 month ago
Enterprise Customer Success Manager
$180K - $200K *
Shape the future of customer success by managing enterprise accounts, driving growth, and enhancing client relationships through data-driven insights and strategic initiatives. Collaborate cross-funct...
Yesterday
Enterprise Customer Success Manager
$110K - $130K *
Take ownership of the Customer Success function, driving proactive engagement, retention, and expansion by leveraging data insights and AI, shaping a relationship-driven environment from onboarding to...
Reposted 4 weeks ago
Head of Customer Lifecycle Marketing
$166K - $214K *
Shape the future of customer engagement by building a robust Customer Lifecycle Marketing strategy, leading a high-impact team to enhance customer retention and drive business growth across all stages...
3 weeks ago
Director, Scaled Customer Success (Remote, US)
$120K - $144K *
Accelerate progress at a leading EdTech company by driving scalable Customer Success strategies for SMB and Schools segments. Lead teams, optimize models, and ensure customer engagement and retention...
Reposted 2 weeks ago
$110K - $130K *
Lead the charge in customer success by driving adoption, ensuring outcomes, and shaping product feedback. Collaborate with teams to optimize deployments and renewals, making a significant impact on cu...
3 weeks ago
$150K - $180K *
Reimagine the sales landscape by leading a dynamic team to unprecedented growth, utilizing innovative strategies and cutting-edge AI tools to maximize performance and drive market engagement...
3 weeks ago
Client Success Manager, Enterprise
$80K - $110K *
Join a dynamic team to elevate client success for enterprise partners, ensuring seamless onboarding and ongoing support. Drive engagement and satisfaction through tailored training and proactive relat...
2 weeks ago
$95K - $110K *
Lead a transformative People function, enhancing talent attraction, development, and employee experience through strategic partnerships and data-driven initiatives. Drive culture, compliance, and perf...
Reposted 3 weeks ago
Director, Customer Success (Gracenote Division)
$150K - $180K *
Elevate your career by guiding a high-performing team to foster strategic growth and client success. Drive product adoption and maximize revenue retention while developing long-term account plans for...
3 weeks ago
Sr. Account Manager, Client Success
$91K - $145K *
Join a team that's dedicated to enhancing client relationships and driving growth in the pharmaceutical sector. Leverage your expertise to deliver impactful campaigns and ensure client satisfaction wh...
3 days ago
$95K - $115K *
Unlock client potential by driving adoption and optimizing solutions across legal accounts. Serve as a trusted advisor, ensuring clients maximize their investment in Intapp products while fostering lo...
1 week ago
$200K - $240K *
Transform customer experience by leading a cross-functional team to drive retention, expansion, and value creation. Collaborate closely with sales to optimize customer lifecycle management and ensure...
2 days ago
$200K - $240K *
Unlock potential by leading a cross-functional team to drive customer value, retention, and expansion. Collaborate closely with sales to optimize customer lifecycle management and ensure seamless exec...
2 days ago
$200K - $240K *
Lead the charge in enhancing customer experience by driving retention and expansion within a cross-functional team. Collaborate closely with sales to optimize customer lifecycle management and ensure...
2 days ago
$150K - $180K *
Lead the charge in transforming customer success strategies, driving adoption and retention for enterprise clients. Oversee a dynamic team, enhance operational efficiency, and foster long-term partner...
4 days ago
Senior Director, Customer Support
$155K - $195K *
Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...
Today
$84K - $105K *
Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...
1 week ago
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Lead the charge in transforming Customer Success through innovative product adoption, security readiness, and cross-functional collaboration, ensuring teams and customers are prepared for market chang...
6 days ago
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Shape the future of Customer Success by leading innovative product adoption, security readiness, and cross-functional collaboration. Drive strategic initiatives that enhance customer experience and op...
6 days ago
SVP, Platform, Security and New Products - Cloud Success
$385K - $457K *
Lead the charge in transforming Customer Success through innovative product adoption, security readiness, and cross-functional collaboration, ensuring teams and customers are prepared for market chang...
6 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.