Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Customer Success Manager - Digital
$80K - $120K *
Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...
2 weeks ago
Customer Success Manager - Digital
$80K - $120K *
Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...
2 weeks ago
Customer Success Manager (Digital Health & Pharmacy)
$110K - $130K *
Manage a portfolio of digital health and pharmacy accounts, ensuring customer success through retention and growth. Collaborate with product and engineering teams to address client needs and enhance a...
2 weeks ago
$130K - $230K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll collaborate with clients and product teams to ensure optimal use of analytics solutions, driving value an...
2 weeks ago
Senior Director, Service Sales & Activation
$234K - $352K *
Accelerate your career by leading a multi-disciplinary team to drive scalable growth through innovative service sales execution and technology adoption, while fostering senior client relationships and...
1 week ago
Vice President - Client Services
$150K - $180K *
Lead the charge in enhancing client relationships and driving business growth. Oversee strategic account management, ensuring client satisfaction while identifying new opportunities. Collaborate with...
2 days ago
Principal Product Marketing Manager, Atlas
$180K - $210K *
Drive innovation in product marketing by crafting strategies for a new AI-native offering. Lead market efforts, establish positioning, and engage deeply with buyers. Collaborate across teams to create...
Reposted 3 weeks ago
Customer Success Account Manager
$95K - $115K *
Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...
6 days ago
$80K - $95K *
Drive client success by managing relationships, optimizing collections, and resolving issues. Collaborate with diverse stakeholders to ensure satisfaction and compliance while leading a team to enhanc...
6 days ago
Customer Success Team Lead, North America
$90K - $120K *
Unlock potential by leading a dynamic Customer Success team, managing key accounts while coaching and driving performance. Collaborate across departments to enhance customer retention and satisfaction...
Yesterday
$80K - $95K *
Transform client relationships by leading web initiatives and digital strategy across healthcare accounts, ensuring seamless collaboration among teams and elevating patient engagement for sustainable...
3 weeks ago
$175K - $210K *
Drive sales excellence by leading a high-performing team in AI Security and Compliance. Oversee revenue growth, build strategic partnerships, and enhance client relationships while shaping the sales p...
3 weeks ago
$160K - $200K *
Drive strategic partnerships by leading enterprise initiatives, engaging executives, and fostering team performance to achieve market growth and operational excellence in a dynamic environment...
1 week ago
Enterprise Customer Success Manager - Public Sector
$88K - $133K *
Join a team that's dedicated to empowering public sector organizations. As a Customer Success Manager, you'll partner with clients to enhance their operations using our innovative IoT platform and con...
Reposted 3 weeks ago
Enterprise Customer Success Manager - Public Sector
$97K - $131K *
Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...
Reposted 3 weeks ago
$71K - $115K *
Transform customer experiences by driving success and satisfaction through proactive engagement, relationship management, and strategic guidance. Collaborate with clients to maximize their use of Serv...
1 week ago
$92K - $139K *
Advance customer success by managing a portfolio of enterprise accounts, ensuring high-touch engagement and strategic value delivery. Collaborate with clients to enhance product utilization and drive...
1 week ago
Senior Customer Success Manager
$133K - $160K *
Transform customer relationships and drive value through AI solutions, ensuring enterprise success by mapping workflows, leading change management, and fostering collaboration across teams to achieve...
3 weeks ago
Senior Customer Success Manager
$133K - $160K *
Join a team that's redefining enterprise content management by partnering with customers to transform workflows with AI, driving measurable outcomes and ensuring long-term value through strategic cons...
3 weeks ago
Principal Customer Success Manager, Financial Services
$83K - $119K *
Champion customer success by driving value for enterprise clients, mentoring colleagues, and enhancing relationships. Leverage expertise to ensure client retention and satisfaction while collaborating...
Yesterday
Principal Customer Success Manager, Financial Services
$79K - $112K *
Transform customer success by leading strategic initiatives for major accounts. Leverage your expertise to drive retention, adoption, and advocacy while mentoring junior colleagues and collaborating w...
Yesterday
Sr. Customer Success Manager, Solutions
$100K - $170K *
Lead customer success initiatives by driving AI adoption and deployment across enterprise workflows. Collaborate with cross-functional teams to ensure measurable value and enhance operational efficien...
3 days ago
Senior Manager, Customer Support & Success
$110K - $130K *
Empower customer success by leading a high-performing team to enhance support experiences, drive retention, and build proactive strategies. Shape the future of customer engagement through data-driven...
3 weeks ago
Principal Customer Success Manager
$120K - $145K *
Join a team that's transforming customer success at the enterprise level. Oversee strategic relationships, drive initiatives, and ensure alignment between customer goals and company objectives for lon...
2 weeks ago
Customer Success Manager - USA
$80K - $95K *
Drive customer success and satisfaction by fostering relationships and guiding clients through product adoption. This hybrid role combines technical support and sales, ensuring clients maximize value...
2 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.