Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Sr. Customer Experience Manager (US)
$113K - $126K *
Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...
3 weeks ago
Senior Manager, Client Success
$110K - $130K *
Grow relationships with high-value client accounts while leading multidisciplinary teams to deliver integrated marketing strategies. Ensure quality execution, financial performance, and overall succes...
Reposted 4 days ago
Senior Manager, Client Success
$110K - $130K *
Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...
Reposted 4 days ago
Vice President of Revenue Operations and Strategy
$270K - $350K *
Lead transformative revenue strategies and operations, driving growth through collaboration and data-driven insights. Optimize processes across sales, marketing, and customer success to enhance perfor...
2 days ago
Senior Director, Sales and Revenue Operations
$232K - $290K *
Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...
Reposted 3 weeks ago
Principal Customer Success Manager, Financial Services
$88K - $124K *
Transform customer success by partnering with enterprise clients to drive renewals, enhance feature adoption, and provide strategic guidance. Mentor junior colleagues while acting as a trusted advisor...
Yesterday
Principal Customer Success Manager, Financial Services
$88K - $124K *
Lead customer success initiatives as a trusted advisor, driving value for major clients. Collaborate with teams to enhance client relationships, mentor colleagues, and ensure seamless support, while a...
2 days ago
$280K - $290K *
Join a high-impact role driving customer retention and growth strategies across 2-3 portfolio companies. Utilize deep operational expertise to enhance customer success functions while diagnosing perfo...
Reposted 4 weeks ago
Senior Product and Go-to-Market Strategist
$156K - $195K *
Join a team that's redefining product strategy and go-to-market approaches. Leverage deep customer insights to shape messaging and drive growth across multiple platforms, influencing key stakeholders...
2 weeks ago
Senior Product and Go-to-Market Strategist
$140K - $193K *
Shape the future of our customer engagement by driving strategic product positioning and go-to-market initiatives. Collaborate across teams to transform insights into impactful narratives that resonat...
2 weeks ago
Senior Product and Go-to-Market Strategist
$140K - $193K *
Join a dynamic team to shape the future of product strategy and go-to-market initiatives. Leverage market insights to drive customer engagement and influence cross-functional teams, ensuring impactful...
2 weeks ago
Senior Product and Go-to-Market Strategist
$156K - $195K *
Champion the strategic narrative and positioning that drives customer engagement, leveraging deep market insights to influence cross-functional teams and enhance BetterUp's multi-product platform stor...
2 weeks ago
$120K - $160K *
Empower AEC firms by owning customer success initiatives, driving onboarding, adoption, and renewals. Build strategic relationships with key stakeholders, ensuring project success and delivering actio...
2 weeks ago
Manager, Customer Success, Quality, Training & Customer Success
$95K - $115K *
Elevate customer experience by leading Quality Assurance, Training, and Customer Success teams. Drive operational excellence, enhance agent development, and implement innovative solutions to ensure ex...
6 days ago
Customer Success Manager - Digital
$80K - $120K *
Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...
2 weeks ago
Customer Success Manager - Digital
$80K - $120K *
Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...
2 weeks ago
Customer Success Manager (Digital Health & Pharmacy)
$110K - $130K *
Manage a portfolio of digital health and pharmacy accounts, ensuring customer success through retention and growth. Collaborate with product and engineering teams to address client needs and enhance a...
2 weeks ago
$130K - $230K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll collaborate with clients and product teams to ensure optimal use of analytics solutions, driving value an...
3 weeks ago
Vice President - Client Services
$150K - $180K *
Lead the charge in enhancing client relationships and driving business growth. Oversee strategic account management, ensuring client satisfaction while identifying new opportunities. Collaborate with...
3 days ago
Principal Product Marketing Manager, Atlas
$180K - $210K *
Drive innovation in product marketing by crafting strategies for a new AI-native offering. Lead market efforts, establish positioning, and engage deeply with buyers. Collaborate across teams to create...
Reposted 4 weeks ago
Customer Success Account Manager
$95K - $115K *
Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...
1 week ago
$80K - $95K *
Drive client success by managing relationships, optimizing collections, and resolving issues. Collaborate with diverse stakeholders to ensure satisfaction and compliance while leading a team to enhanc...
6 days ago
Customer Success Team Lead, North America
$90K - $120K *
Unlock potential by leading a dynamic Customer Success team, managing key accounts while coaching and driving performance. Collaborate across departments to enhance customer retention and satisfaction...
Yesterday
$80K - $95K *
Transform client relationships by leading web initiatives and digital strategy across healthcare accounts, ensuring seamless collaboration among teams and elevating patient engagement for sustainable...
3 weeks ago
$175K - $210K *
Drive sales excellence by leading a high-performing team in AI Security and Compliance. Oversee revenue growth, build strategic partnerships, and enhance client relationships while shaping the sales p...
3 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.