Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$120K - $145K *

Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $105K *

Drive customer success by developing new prospects and enhancing relationships with national accounts. Ensure post-sales satisfaction, monitor performance metrics, and expand service offerings through...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$142K - $180K *

Transform client success by leading product initiatives, ensuring timely program launches, and driving growth through strategic partnerships. Oversee a team of product managers while aligning with eng...

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $140K *

Elevate client success by driving revenue growth and strategic relationships across a diverse portfolio. Lead initiatives for customer retention and operational excellence while collaborating with cro...

Today

  •   8 - 10 years exp.  •   Transportation

$100K - $140K *

Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing transportation solutions for a diverse portfolio of enterprise clients. Your expertise...

Chicago, ILRemote

Today

  •   8 - 10 years exp.  •   Transportation

$100K - $140K *

Drive client success by managing strategic relationships, optimizing revenue growth, and ensuring customer retention across a diverse portfolio. Leverage industry expertise to enhance operational effi...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$160K - $200K *

Transform customer success by leading global teams to enhance retention, drive growth, and foster advocacy. Leverage AI insights to optimize customer journeys and establish ArmorCode as a strategic pa...

Today

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the enterprise order-to-install strategy, maximizing customer conversions and enhancing the installation experience. Collaborate across teams to identify friction points, drive improvements, and...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a team that's redefining customer success in cybersecurity, driving engagement, onboarding, and adoption through innovative solutions. This role combines communication, relationship management, a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $130K *

Drive the transformation of customer data into automated reporting and AI tools, enhancing customer health tracking and executive visibility. Collaborate across teams to streamline workflows and ensur...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $195K *

Elevate success by leading integrated marketing strategies, managing key client accounts, and fostering collaboration across teams to deliver exceptional campaigns that meet business objectives and en...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Champion customer success by driving impactful relationships, ensuring clients maximize platform value through effective training and insights. Collaborate cross-functionally to enhance account growth...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Take ownership of customer accounts, ensuring successful onboarding and ongoing value delivery. Collaborate with fleet managers and internal teams to drive usage, improve retention, and identify growt...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$113K - $126K *

Reimagine the customer journey by leading a dynamic team to enhance CX measurement and insights, driving strategic improvements and user satisfaction across multiple touchpoints within a collaborative...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Grow relationships with high-value client accounts while leading multidisciplinary teams to deliver integrated marketing strategies. Ensure quality execution, financial performance, and overall succes...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Media

$270K - $350K *

Lead transformative revenue strategies and operations, driving growth through collaboration and data-driven insights. Optimize processes across sales, marketing, and customer success to enhance perfor...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$232K - $290K *

Optimize revenue generation by leading Sales and Revenue Operations, driving performance across customer-facing teams, and fostering a culture of excellence through strategic initiatives and cross-fun...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$88K - $124K *

Transform customer success by partnering with enterprise clients to drive renewals, enhance feature adoption, and provide strategic guidance. Mentor junior colleagues while acting as a trusted advisor...

Yesterday

  •   5 - 7 years exp.  •   Media

$88K - $124K *

Lead customer success initiatives as a trusted advisor, driving value for major clients. Collaborate with teams to enhance client relationships, mentor colleagues, and ensure seamless support, while a...

Yesterday

  •   5 - 7 years exp.  •   Media

$280K - $290K *

Join a high-impact role driving customer retention and growth strategies across 2-3 portfolio companies. Utilize deep operational expertise to enhance customer success functions while diagnosing perfo...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$156K - $195K *

Join a team that's redefining product strategy and go-to-market approaches. Leverage deep customer insights to shape messaging and drive growth across multiple platforms, influencing key stakeholders...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $193K *

Shape the future of our customer engagement by driving strategic product positioning and go-to-market initiatives. Collaborate across teams to transform insights into impactful narratives that resonat...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $193K *

Join a dynamic team to shape the future of product strategy and go-to-market initiatives. Leverage market insights to drive customer engagement and influence cross-functional teams, ensuring impactful...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.