Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$120K - $150K *

Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $100K *

Join a team that's dedicated to customer success and growth. Own and manage relationships with a portfolio of clients, ensuring their onboarding and ongoing engagement leads to valuable outcomes on ou...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$164K - $262K *

Lead the charge in driving enterprise growth and client retention by integrating relationship management and sales strategies across a defined region. Cultivate high-performing teams to achieve except...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$130K - $160K *

Join a team that's redefining member engagement and proving impact! As a founding member, you'll drive client retention, develop outcomes data, and shape our success strategy. Collaborate with cross-f...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower customers by driving financial outcomes and enhancing adoption strategies. You'll lead account health, identify automation opportunities, and collaborate with cross-functional teams to shape s...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer experiences through strategic onboarding and success management. Collaborate across teams to drive product mastery and enhance user adoption. Be the key liaison that champions custo...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Manage customer success initiatives by driving product adoption and building strong relationships across higher education institutions. Collaborate with cross-functional teams to deliver measurable va...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$167K - $268K *

Join a team that's leading customer advocacy and engagement. This role elevates brand reputation through innovative strategies and strong relationships, while driving customer loyalty on a global scal...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Drive client success by managing strategic initiatives and relationships, ensuring revenue growth and satisfaction across a diverse portfolio. Collaborate with cross-functional teams to deliver innova...

Markham, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a team that's dedicated to enhancing customer success by bridging communication between clients and internal teams, ensuring seamless execution and proactive risk management to foster trust and s...

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$180K - $220K *

Transform your career by leading commercialization strategies that drive sustainable growth and enhance market relevance. Collaborate with executive leadership to align insights with innovative offeri...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$171K - $273K *

Empower revenue teams by building and leading a world-class Success Architecture team. Drive implementation, adoption, and technical credibility while fostering strategic partnerships across Product...

San Francisco, CARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower clients to maximize their adoption and impact of our platform. Manage the customer journey from onboarding to renewal, fostering relationships and collaborating with stakeholders to ensure ope...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $85K *

Grow your career with a dynamic team focused on client success, managing relationships, and delivering tailored solutions. Drive satisfaction and retention while collaborating across departments to en...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Pioneer customer success strategies for Mid-Market clients, driving adoption and retention across our platform. Collaborate with cross-functional teams to enhance customer experiences and advocate for...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by fostering strong partnerships with Mid-Market clients to drive their success through effective onboarding, adoption, and value realization, enjoying a high-degree of autonomy while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Empower enterprise clients by driving product adoption and success. As a key advisor, you'll manage relationships, develop strategic roadmaps, and ensure customer satisfaction while collaborating with...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Transform customer experiences by guiding enterprise clients in maximizing value from their PLM investments. Leverage technical expertise to drive adoption, resolve issues, and foster long-term succes...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $160K *

Empower large-scale customer projects by leading multi-workstream implementations. As a key facilitator, you will align stakeholders, manage risks, and ensure solutions meet success criteria within ag...

Florida, USRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $126K *

Develop innovative frameworks and strategies to lead a high-performing customer success team, drive exceptional client outcomes, and enhance operational efficiency across the organization while foster...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $109K *

Champion customer success by managing high-value accounts, driving strategic initiatives, and mentoring junior team members. Leverage your expertise in cybersecurity to influence customer outcomes and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $109K *

Join a team that's redefining customer success in cybersecurity. As a Senior CSM, you'll manage high-value accounts, drive strategic initiatives, and mentor junior team members to achieve transformati...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Join a team that's dedicated to enhancing customer success by managing relationships, driving revenue growth, and ensuring exceptional service for K-12 education clients. Collaborate across department...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Unlock potential by driving customer success through post-sale management and tailored ROI strategies, ensuring seamless collaboration with multiple stakeholders while building an impactful Customer S...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $93K *

Drive your career forward by managing a diverse portfolio of customer accounts, ensuring value realization and retention through strategic engagement and proactive risk management in a dynamic B2B Saa...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.