Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Strategic Customer Success Manager - Americas
$110K - $130K *
Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...
5 days ago
Technical Customer Success Manager, Mid-Market
$130K - $160K *
Empower your career by managing a diverse portfolio of mid-market clients, ensuring product adoption and driving success through hands-on support and strategic relationship building...
4 weeks ago
$100K - $120K *
Join our team to drive customer success by managing strategic accounts, overseeing Nucleus platform deployments, and enhancing client engagement. Leverage your technical expertise to ensure effective...
2 weeks ago
Enterprise Customer Success Manager
$76K - $96K *
Transform your career by driving customer success and value at every step. In this role, you will strategize with clients to maximize their use of an AI-first hybrid observability platform, ensuring a...
3 weeks ago
SVP, Customer Success & Professional Services
$360K - $440K *
Lead and elevate the enterprise customer journey, driving adoption, retention, and value realization. Collaborate with cross-functional teams to create seamless experiences and establish long-term loy...
3 weeks ago
$120K - $200K *
Partner with us to enhance customer success by leveraging your RCM expertise. Engage directly with clients to optimize their experience and shape product improvements, driving both satisfaction and bu...
Reposted 2 weeks ago
$120K - $200K *
Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...
Reposted 2 weeks ago
Strategic Customer Success Manager
$110K - $130K *
Empower customer success by managing relationships, driving growth, and delivering value through strategic initiatives and cross-functional collaboration to achieve organizational goals effectively...
3 weeks ago
Strategic Customer Success Manager
$110K - $130K *
Unlock potential by managing customer relationships to drive success and renewals. Collaborate cross-functionally to implement best practices, champion customer goals, and enhance product value, foste...
3 weeks ago
$120K - $180K *
Transform healthcare partnerships by diagnosing workflow challenges, designing adoption strategies, and driving measurable outcomes. Engage with executive leadership to ensure Circadia's solutions ali...
2 weeks ago
$100K - $120K *
Elevate client success through proactive relationship management, tailored plans, and data-driven insights. Collaborate cross-functionally to address challenges, enhance satisfaction, and drive retent...
Reposted 3 weeks ago
Senior Customer Success Manager, Key Accounts
$110K - $130K *
Unlock potential by managing strategic relationships with enterprise clients, driving satisfaction and growth. Collaborate cross-functionally to enhance product adoption and deliver exceptional custom...
Today
Senior Program Manager, Customer Success
$89K - $134K *
Join a team that's dedicated to enhancing customer success through effective program management. Oversee client engagements, drive satisfaction, and collaborate cross-functionally to ensure optimal de...
2 weeks ago
$79K - $107K *
Engage with high-value clients to optimize their experience and drive growth through proactive relationship management, utilizing innovative solutions to enhance customer success and satisfaction...
4 weeks ago
$79K - $107K *
Unlock potential by fostering relationships with key accounts, driving customer engagement and satisfaction while enhancing their experience through strategic partnership and AI-powered solutions for...
4 weeks ago
Sr. Director, Customer Success
$165K - $217K *
Transform customer success by leading strategic partnerships and driving value realization. Leverage your expertise in healthcare revenue cycles to enhance operational performance and ensure long-term...
1 week ago
Strategic Client Success Manager
$110K - $130K *
Champion client success by managing relationships with Tier 1 enterprise accounts, ensuring seamless onboarding, driving product adoption, and enhancing client health for long-term retention and growt...
Today
$170K - $210K *
Transform the customer experience by leading the post-sales process, designing a high-performing team, and optimizing onboarding, success, and support functions to drive customer satisfaction and rete...
Today
Mid Market Customer Success Manager
$95K - $115K *
Empower mid-market customers by managing a diverse portfolio, ensuring efficient onboarding, driving product adoption, and fostering strong relationships to maximize value and retention across account...
2 weeks ago
Mid Market Customer Success Manager
$95K - $115K *
Accelerate progress at a dynamic SaaS company by managing a diverse portfolio of mid-market accounts. Drive customer success through efficient onboarding, proactive support, and strategic growth initi...
2 weeks ago
$130K - $160K *
Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...
1 week ago
$150K - $180K *
Play a key role in driving customer success for enterprise accounts, ensuring seamless renewals and expansions. Lead a team while managing strategic relationships, navigating compliance, and leveragin...
1 week ago
$102K - $119K *
Partner with us to enhance client experiences, drive customer satisfaction, and improve retention. Leverage your expertise in strategic relationship management to ensure clients maximize the value of...
Reposted 2 days ago
$160K - $180K *
Champion customer success by driving adoption, retention, and expansion. Collaborate across teams to create scalable systems and ensure customer outcomes are met, fostering a proactive culture that pr...
2 weeks ago
$150K - $180K *
Optimize customer success strategies to enhance engagement, retention, and growth. Collaborate with executives and teams to drive client advocacy and address concerns in the programmatic advertising l...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.