Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$80K - $110K *
Elevate enterprise security by managing patching and vulnerability remediation for Windows and Linux systems. Collaborate with cross-functional teams to enhance compliance, automate processes, and ens...
Yesterday
$80K - $110K *
Transform enterprise security by executing and optimizing patch management for Windows and Linux systems. Collaborate with cross-functional teams to enhance compliance, automate processes, and ensure...
Yesterday
$80K - $110K *
Drive enterprise patch management and vulnerability remediation, ensuring Windows and Linux systems are secure and compliant. Collaborate with cross-functional teams to enhance automation and improve...
Yesterday
$80K - $110K *
Join a team that's dedicated to enhancing security and compliance through effective patch management. Collaborate across departments to ensure Windows and Linux systems are up-to-date and resilient ag...
Yesterday
$80K - $110K *
Drive enterprise patch management and vulnerability remediation efforts, ensuring Windows and Linux systems are secure and compliant. Collaborate with cross-functional teams to enhance automation and...
Yesterday
$80K - $95K *
Join a team that's dedicated to enhancing IT support for the IRS. Lead desktop and endpoint management, providing hands-on assistance to executives while improving customer support experiences through...
Today
$68K - $93K *
Unlock advanced technical support for installations, ensuring compliance with standards while leading tasks and coordinating activities. Collaborate with engineers and technicians to enhance project o...
2 weeks ago
Customer Support Representative
$83K *
Empower customer relationships by managing inquiries and enhancing service experiences. Collaborate with internal teams and community stakeholders to address concerns and identify growth opportunities...
Reposted 1 week ago
Customer Support Representative
$83K *
Partner with us to enhance customer relationships and drive community engagement. In this role, you'll manage service inquiries, resolve concerns, and identify opportunities to improve the customer ex...
Reposted 1 week ago
$90K - $130K *
Join us to support mission-critical defense initiatives by conducting systems engineering assessments, evaluating technical architecture, and promoting innovation in a collaborative environment. Enhan...
Reposted 2 weeks ago
Technical Staff, Network Architect
$160K - $190K *
Optimize AI infrastructure by driving innovative network designs and solutions. Collaborate with high-profile customers to enhance performance and scalability in data centers, ensuring cutting-edge te...
Reposted 1 week ago
Technical Staff, Network Architect
$150K - $180K *
Transform the future of AI infrastructure by leading network architecture design, optimizing performance, and collaborating with partners to deliver cutting-edge solutions that drive innovation in dat...
2 weeks ago
$100K - $215K *
Join our team as a Systems Engineer to drive systems development across the INCOSE lifecycle, providing essential programmatic support for high-profile customer programs and collaborating with stakeho...
2 weeks ago
Staff Network Production Engineer, Operations
$215K - $260K *
Join a team that's dedicated to ensuring production reliability across our global network infrastructure. You'll drive operational excellence initiatives and enhance incident response for AI workloads...
Today
Technical Staff, Network Architect
$160K - $190K *
Lead the charge in developing cutting-edge AI infrastructure, optimizing network architecture, and driving innovation in data centers. Collaborate with high-profile clients to enhance performance and...
1 week ago
$110K - $130K *
Lead the charge in delivering innovative IT solutions by guiding technical teams, ensuring project success, and aligning technology with business goals. Collaborate across functions to drive performan...
2 weeks ago
$110K - $130K *
Join a team that's driving innovative IT solutions, leading technical delivery, and collaborating with diverse stakeholders to ensure project success and optimal performance across multiple platforms...
2 weeks ago
Field Quality Engineer - Data Center
$151K - $189K *
Build strong customer relationships by ensuring product quality and resolving issues. Collaborate with internal teams to monitor performance metrics and escalate concerns, driving continuous improveme...
5 days ago
Senior Engineering Technician (Network)
$88K - $105K *
Architect optimal network performance and reliability in Operational Technology. Lead modernization efforts of SCADA systems, guiding cross-functional teams while resolving complex issues and ensuring...
Reposted 1 week ago
Platform and Reliability Engineer, Senior Manager
$142K - $266K *
Shape the future of enterprise AI by building and operating secure, reliable cloud infrastructure. Lead incident response, automate workflows, and ensure operational readiness while collaborating with...
2 weeks ago
$80K - $95K *
Transform GTM operations by building AI-powered workflows that enhance efficiency and drive pipeline growth. Collaborate with cross-functional teams to implement innovative solutions and optimize sale...
2 weeks ago
Software Engineer 3 (FST - 150)
$120K - $145K *
Join a dynamic team where your 20 years of software engineering expertise will drive innovative solutions. Leverage your skills in Java, Docker, and Kubernetes to support complex projects and mentor f...
1 week ago
Mechanical Senior Principal Engineer
$187K - $242K *
Unlock potential by driving innovative mechanical designs for cutting-edge PC products. Collaborate across teams to influence product strategies and lead technical decisions, ensuring high-quality, cu...
Reposted 1 week ago
$95K - $115K *
Drive innovative network solutions in complex environments, enhancing security and performance. Collaborate with teams to optimize infrastructure and mentor junior engineers while adhering to best pra...
Reposted 5 days ago
$95K - $115K *
Join a team that's dedicated to enhancing manufacturing test solutions for cutting-edge server products. Collaborate across disciplines to drive quality, efficiency, and innovation in a dynamic enviro...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.