Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$80K - $110K *

Elevate enterprise security by managing patching and vulnerability remediation for Windows and Linux systems. Collaborate with cross-functional teams to enhance compliance, automate processes, and ens...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Transform enterprise security by executing and optimizing patch management for Windows and Linux systems. Collaborate with cross-functional teams to enhance compliance, automate processes, and ensure...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Drive enterprise patch management and vulnerability remediation, ensuring Windows and Linux systems are secure and compliant. Collaborate with cross-functional teams to enhance automation and improve...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Join a team that's dedicated to enhancing security and compliance through effective patch management. Collaborate across departments to ensure Windows and Linux systems are up-to-date and resilient ag...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Drive enterprise patch management and vulnerability remediation efforts, ensuring Windows and Linux systems are secure and compliant. Collaborate with cross-functional teams to enhance automation and...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Join a team that's dedicated to enhancing IT support for the IRS. Lead desktop and endpoint management, providing hands-on assistance to executives while improving customer support experiences through...

Today

  •   5 - 7 years exp.  •   Staffing

$68K - $93K *

Unlock advanced technical support for installations, ensuring compliance with standards while leading tasks and coordinating activities. Collaborate with engineers and technicians to enhance project o...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$83K *

Empower customer relationships by managing inquiries and enhancing service experiences. Collaborate with internal teams and community stakeholders to address concerns and identify growth opportunities...

Bonnyville, ABIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$83K *

Partner with us to enhance customer relationships and drive community engagement. In this role, you'll manage service inquiries, resolve concerns, and identify opportunities to improve the customer ex...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $130K *

Join us to support mission-critical defense initiatives by conducting systems engineering assessments, evaluating technical architecture, and promoting innovation in a collaborative environment. Enhan...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $190K *

Optimize AI infrastructure by driving innovative network designs and solutions. Collaborate with high-profile customers to enhance performance and scalability in data centers, ensuring cutting-edge te...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform the future of AI infrastructure by leading network architecture design, optimizing performance, and collaborating with partners to deliver cutting-edge solutions that drive innovation in dat...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $215K *

Join our team as a Systems Engineer to drive systems development across the INCOSE lifecycle, providing essential programmatic support for high-profile customer programs and collaborating with stakeho...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$215K - $260K *

Join a team that's dedicated to ensuring production reliability across our global network infrastructure. You'll drive operational excellence initiatives and enhance incident response for AI workloads...

Today

  •   8 - 10 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in developing cutting-edge AI infrastructure, optimizing network architecture, and driving innovation in data centers. Collaborate with high-profile clients to enhance performance and...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in delivering innovative IT solutions by guiding technical teams, ensuring project success, and aligning technology with business goals. Collaborate across functions to drive performan...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's driving innovative IT solutions, leading technical delivery, and collaborating with diverse stakeholders to ensure project success and optimal performance across multiple platforms...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $189K *

Build strong customer relationships by ensuring product quality and resolving issues. Collaborate with internal teams to monitor performance metrics and escalate concerns, driving continuous improveme...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Architect optimal network performance and reliability in Operational Technology. Lead modernization efforts of SCADA systems, guiding cross-functional teams while resolving complex issues and ensuring...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$142K - $266K *

Shape the future of enterprise AI by building and operating secure, reliable cloud infrastructure. Lead incident response, automate workflows, and ensure operational readiness while collaborating with...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Transform GTM operations by building AI-powered workflows that enhance efficiency and drive pipeline growth. Collaborate with cross-functional teams to implement innovative solutions and optimize sale...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join a dynamic team where your 20 years of software engineering expertise will drive innovative solutions. Leverage your skills in Java, Docker, and Kubernetes to support complex projects and mentor f...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$187K - $242K *

Unlock potential by driving innovative mechanical designs for cutting-edge PC products. Collaborate across teams to influence product strategies and lead technical decisions, ensuring high-quality, cu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive innovative network solutions in complex environments, enhancing security and performance. Collaborate with teams to optimize infrastructure and mentor junior engineers while adhering to best pra...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing manufacturing test solutions for cutting-edge server products. Collaborate across disciplines to drive quality, efficiency, and innovation in a dynamic enviro...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.