Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$150K - $180K *

Champion technical enablement by collaborating with cross-functional teams to elevate customer engagement and drive excellence throughout the product lifecycle, ensuring teams are equipped with the to...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$86K - $198K *

Transform the construction landscape by leading technical solutions in structural steel, electrical systems, and compliance. Mentor teams and tackle challenges in a dynamic environment, ensuring proje...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$86K - $129K *

Unlock potential by providing advanced technical support for mission-critical liquid cooling systems. Collaborate with diverse teams to resolve complex issues and enhance troubleshooting practices in...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$68K - $127K *

Redefine technology support by delivering advanced on-site solutions, collaborating with teams to enhance operational efficiency, and driving improvements in a complex industrial environment...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $130K *

Join a team that supports commercial aircraft programs by assessing structural damages, developing innovative repairs, and collaborating with engineering experts to ensure compliance and optimal perfo...

Montreal, QCIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $130K *

Advance design engineering for commercial aircraft by assessing damage, proposing repair solutions, and collaborating with experts to enhance safety standards in a dynamic, fast-paced environment...

Montreal, QCIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$67K - $136K *

Drive innovation by optimizing cloud infrastructure and delivery automation. Collaborate with cross-functional teams to deliver reliable, scalable platforms for financial services clients, ensuring se...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$82K - $91K *

Champion IT support by delivering technical assistance and troubleshooting for computer systems, networks, and software applications, ensuring operational efficiency for Department of Defense personne...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock potential by driving process optimization and troubleshooting in manufacturing environments. Leverage advanced engineering principles to enhance system performance and support continuous improv...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$150K - $215K *

Unlock the potential of technical enablement by managing global projects, developing engaging content, and collaborating with teams to enhance enterprise security solutions and drive go-to-market succ...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team to optimize and manage enterprise network systems, ensuring seamless voice, data, and wireless communications. Collaborate on designs, troubleshoot issues, and enhance performance...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$81K - $115K *

Join a team that's dedicated to enhancing application reliability and operational excellence. Collaborate with cross-functional teams to drive improvements in service quality, security, and efficiency...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform executive technology support by leading a high-impact program that ensures seamless operations and exceptional service for senior executives, enhancing their productivity and experience thro...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate our manufacturing efficiency by procuring and optimizing automation systems. Collaborate on design, oversee installations, and ensure operational excellence across facilities while troubleshoo...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion a high-performing Technical Support team, ensuring exceptional customer satisfaction and timely issue resolution while driving operational excellence and collaboration across departments...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $143K *

Join a team that's dedicated to optimizing field service operations and engineering support. Collaborate with cross-functional teams to manage schedules, budgets, and customer relationships while ensu...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform automated systems engineering by integrating material handling and packaging solutions. Collaborate with cross-functional teams to ensure efficient project execution from concept to delivery...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$128K - $214K *

Join a team that's integral to delivering enterprise infrastructure capabilities, supporting a diverse global workforce. As a Senior Windows Engineer, you'll enhance and manage Windows servers, ensuri...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$128K - $214K *

Unlock potential as a Senior Windows Engineer, managing enterprise infrastructure and delivering critical IT services. Collaborate with teams to enhance system performance and ensure security across d...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $200K *

Transform complex HPC environments by troubleshooting and automating solutions for multi-cloud AI infrastructures. Leverage your expertise in reliability engineering to enhance performance and observa...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Drive innovative solutions by developing and implementing advanced technologies in process simulation and data integration. Collaborate with teams to ensure quality and compliance while enhancing oper...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $260K *

Unlock potential by collaborating with account teams to design tailored infrastructure solutions, manage client relationships, and identify technology opportunities across Data Center, Cloud, and Secu...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$91K - $141K *

Optimize enterprise VoIP services by providing Tier II support, analyzing incidents, and ensuring compliance. Collaborate on installations and mentor technicians while exercising independent judgment...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Deliver hands-on technical support for OSD manufacturing equipment, ensuring reliable operations through troubleshooting, maintenance, and compliance with GMP standards while collaborating with cross...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $120K *

Elevate your career by developing cutting-edge automation solutions. Collaborate with a dynamic engineering team to design, implement, and support real-time systems across various platforms, enhancing...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.