Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Data Security Engineer, Senior
$86K - $198K *
Optimize data security solutions for diverse federal clients, ensuring compliance with Zero Trust principles. Collaborate with stakeholders to enhance data protection across hybrid environments while...
1 week ago
Data Security Engineer, Senior
$86K - $198K *
Unlock innovative data security solutions for diverse federal clients. Collaborate with stakeholders to design and implement architectures that adhere to Zero Trust principles, ensuring robust data pr...
1 week ago
Senior Technical Support Specialist
$71K - $109K *
Engage with enterprise customers as a Senior Technical Support Specialist, providing expert guidance on complex compliance workflows and integrations. Drive resolution of critical issues while ensurin...
2 weeks ago
Signals and Defense Engineer, Mid
$69K - $158K *
Unlock your potential as a cybersecurity professional, investigating security incidents and proactively hunting for threats. Collaborate with experts to enhance security visibility and response capabi...
Reposted 1 week ago
Senior Technical Support Engineer, East
$110K - $130K *
Join a team that's dedicated to solving complex technical issues for customers. As a Senior Technical Support Engineer, you'll collaborate with Engineering to enhance support for Chainguard Images, en...
Yesterday
Signals and Defense Engineer, Senior
$86K - $198K *
Optimize security operations by investigating incidents and proactively hunting for threats. Collaborate with teams to enhance detection capabilities and improve overall cybersecurity posture through...
Reposted 1 week ago
Wireless Infrastructure Engineer Specialist
$77K - $176K *
Transform your career by developing cutting-edge IT infrastructure solutions. Collaborate with diverse teams to design, implement, and optimize network systems, leveraging your expertise in 5G technol...
Reposted 1 week ago
$120K - $160K *
Develop your career by engaging in critical system engineering tasks, working collaboratively with teams and users to ensure effective solutions, performance evaluation, and requirements management in...
Reposted 1 week ago
Staff Test & Validation Engineer
$145K - $181K *
Join a team that's focused on high-speed test system design and validation. Leverage your expertise to enhance product performance and collaborate across functions to drive innovative solutions in cab...
1 week ago
Agentic Operations Site Reliability Engineer
$77K - $176K *
Unlock the potential of agentic AI by ensuring platform reliability and automation. As a Site Reliability Engineer, you'll enhance cloud environments, drive observability, and streamline operations fo...
Yesterday
$118K - $207K *
Unlock strategic growth by partnering with sales teams to drive enterprise adoption of AI-driven solutions in the M&A ecosystem, leveraging deep industry knowledge and technical expertise to engage se...
Yesterday
$118K - $207K *
Lead the charge in driving adoption of an AI-driven platform for M&A, partnering with Strategic Sales to uncover client needs and deliver tailored solutions that enhance investment workflows and enter...
2 days ago
Technology Operations Engineer
$110K - $130K *
Join a team that's dedicated to delivering exceptional workplace technology support. You'll engage with all levels of an organization, ensuring seamless operations and a premium user experience while...
5 days ago
$79K - $88K *
Manage IT support for a diverse team, enhancing productivity through timely assistance with hardware, software, and user training, while transforming service delivery with automation and optimization...
Reposted yesterday
Product Specialist & Systems Engineer
$80K - $95K *
Lead product design evaluations and testing to ensure compliance with specifications, while liaising across departments to enhance product quality and customer satisfaction through innovative solution...
Reposted 5 days ago
Solutions Engineer Technical Lead
$95K - $115K *
Lead client interactions and drive technology solutions by leveraging AI and best practices. Collaborate with teams to enhance efficiency, mentor developers, and ensure alignment with business goals w...
2 weeks ago
$110K - $130K *
Unlock potential by engaging with clients to translate technical challenges into innovative solutions. This role combines presales expertise, solution design, and hands-on engineering to drive custome...
3 weeks ago
$90K - $120K *
Empower the sales team by translating complex AI solutions into engaging demos and technical insights for property management clients, enhancing their understanding and driving successful implementati...
1 week ago
Production Support Engineering Lead (opentext)
$140K - $160K *
Lead cross-functional teams to drive technology initiatives, ensuring operational stability and project delivery. Collaborate with stakeholders to align technology solutions with business goals while...
3 weeks ago
Calibration Engineer Engineer 3
$80K - $95K *
Unlock potential by driving the development and validation of OBD calibrations for diverse vehicle applications, collaborating with cross-functional teams to ensure compliance and quality in diagnosti...
2 days ago
Platform and Reliability Engineer, Lead
$99K - $225K *
Optimize the secure, reliable foundation for enterprise AI by building cloud infrastructure, automating environments, and ensuring operational readiness. Collaborate across teams to enhance platform r...
3 weeks ago
$77K - $100K *
Transform IT support by delivering exceptional desktop and end-user assistance, ensuring seamless technology for executives and events. Collaborate with senior staff to troubleshoot issues and enhance...
3 weeks ago
$80K - $95K *
Join a team that's dedicated to ensuring product quality and performance through systematic testing. Collaborate with cross-functional teams to optimize processes, resolve technical challenges, and en...
Yesterday
$80K - $95K *
Explore technical solutions and support for chemical and gas delivery systems. Engage with customers and teams to ensure optimal equipment performance through installation, troubleshooting, and expert...
2 weeks ago
$80K - $95K *
Elevate your engineering career by providing vital field support for heavy equipment. Collaborate with operations and engineering teams to troubleshoot, enhance product design, and ensure customer sat...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.