Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$165K - $210K *
Unlock potential by leading systems engineering and data solutions in secure environments. Drive ISSE activities, optimize ETL pipelines, and collaborate with diverse teams to enhance mission-critical...
1 week ago
Senior Technical Support Engineer - Overnight Shift (PST)
$110K - $130K *
Engage with our Technical Support team to tackle complex issues for enterprise health systems. Drive incident resolution, enhance support processes, and mentor junior engineers while shaping the futur...
2 weeks ago
Technical Support Specialist- FortiSASE
$90K - $110K *
Advance your career by providing expert technical support for cutting-edge cybersecurity solutions. Collaborate with global teams to troubleshoot, analyze, and enhance customer experiences while drivi...
2 weeks ago
Technical Support Specialist- FortiSASE
$90K - $110K *
Elevate customer satisfaction by troubleshooting and resolving technical issues with Fortinet’s Secure Access Service Edge product, ensuring seamless communication and effective solutions for clients...
2 weeks ago
$80K - $95K *
Unlock potential by driving innovative solutions for radio communication systems, ensuring stability and performance across all platforms. Collaborate with diverse teams to enhance operational capabil...
Reposted 2 days ago
Advisory Engineer, Development
$120K - $145K *
Join a team that's shaping the future of cloud infrastructure by developing innovative server and rack solutions. Collaborate with cross-functional teams to translate customer needs into technical exc...
2 weeks ago
$91K - $152K *
Unlock potential by providing remote technical support for high-voltage electrical equipment. Collaborate with global teams to ensure seamless commissioning, testing, and troubleshooting, while mainta...
Reposted 2 days ago
Global Software Support Engineer I
$70K - $95K *
Transform customer software support by resolving equipment application issues, analyzing software problems, and enhancing product knowledge through training. Collaborate with teams to ensure effective...
3 weeks ago
$146K - $224K *
Join us to drive transformative solutions for enterprise operations and security. Collaborate with sales teams to engage customers, deliver impactful demos, and translate complex challenges into effec...
Yesterday
Senior Technical Support Engineer - Shifted Work Week
$70K - $100K *
Champion seamless customer experiences by resolving technical issues and collaborating cross-functionally. Leverage your expertise to enhance product reliability and drive customer satisfaction in a d...
1 week ago
$114K - $130K *
Engage in the integration and coordination of complex rail and transit systems, collaborating across engineering disciplines to manage technical interfaces and ensure successful project delivery in a...
1 week ago
$80K - $95K *
Drive your career with a mid-level systems engineer role focused on managing requirements for a software-intensive air and missile defense system. Collaborate in an agile environment to translate stak...
6 days ago
Senior Data Center Support Services Technician
$57K - $118K *
Transform data center operations by mentoring technicians, ensuring compliance, and enhancing system reliability. Collaborate with teams to implement solutions and drive continuous improvement in hard...
2 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Unlock potential by guiding a team in data center operations, ensuring optimal performance through mentoring, troubleshooting, and adherence to best practices. Collaborate across technical and non-tec...
2 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Partner with us to enhance data center operations by leveraging your expertise in infrastructure support, troubleshooting, and process improvement. Drive efficiency and innovation while collaborating...
3 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Join a dynamic team to oversee data center operations, ensuring optimal performance and reliability. Collaborate with technical teams, mentor staff, and implement solutions to enhance infrastructure r...
4 weeks ago
$110K - $130K *
Innovate within a high-stakes environment by overseeing complex electrical and HVAC systems. Ensure reliability and sustainability in mission-critical data center operations while leading projects and...
2 weeks ago
$100K - $130K *
Optimize enterprise VoIP and telephony systems while collaborating with Federal clients on modern architecture migrations. Provide operational support and ensure seamless connectivity across multiple...
1 week ago
$110K - $150K *
Own the technology experience in our New York office, providing IT support, managing compliance tools, and leading employee onboarding while collaborating with senior leadership to ensure seamless ope...
4 weeks ago
$110K - $130K *
Transform data center infrastructure by leading design, deployment, and maintenance of systems in hybrid environments. Ensure high availability and performance while collaborating with teams to suppor...
Reposted today
$100K - $110K *
Transform manufacturing processes by optimizing performance, enhancing safety, and driving continuous improvement initiatives. Collaborate cross-functionally to elevate operational efficiency and prod...
4 weeks ago
Senior Customer Support Engineer - Managed Inference
$145K - $170K *
Optimize customer success by providing exceptional technical support for cloud technologies. Collaborate with teams to troubleshoot issues, manage alerts, and develop training materials, ensuring seam...
4 weeks ago
Senior Customer Support Engineer - Managed Inference
$145K - $170K *
Empower our customers by providing exceptional technical support for cloud technologies. Collaborate with teams to resolve complex issues, enhance user experience, and contribute to innovative project...
4 weeks ago
Software Operations Support Engineer
$85K - $145K *
Lead the charge in ensuring the reliable operation of advanced software systems. Provide remote support, troubleshoot issues, and collaborate with engineering teams to maintain optimal performance for...
2 days ago
Advanced Technical Support Specialist
$74K - $112K *
Empower your career with a pivotal role in technical support, delivering expert troubleshooting for gas engine systems. Collaborate globally to resolve issues, enhance customer satisfaction, and drive...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.