Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$165K - $210K *

Unlock potential by leading systems engineering and data solutions in secure environments. Drive ISSE activities, optimize ETL pipelines, and collaborate with diverse teams to enhance mission-critical...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Engage with our Technical Support team to tackle complex issues for enterprise health systems. Drive incident resolution, enhance support processes, and mentor junior engineers while shaping the futur...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Advance your career by providing expert technical support for cutting-edge cybersecurity solutions. Collaborate with global teams to troubleshoot, analyze, and enhance customer experiences while drivi...

Burnaby, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Elevate customer satisfaction by troubleshooting and resolving technical issues with Fortinet’s Secure Access Service Edge product, ensuring seamless communication and effective solutions for clients...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by driving innovative solutions for radio communication systems, ensuring stability and performance across all platforms. Collaborate with diverse teams to enhance operational capabil...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Join a team that's shaping the future of cloud infrastructure by developing innovative server and rack solutions. Collaborate with cross-functional teams to translate customer needs into technical exc...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$91K - $152K *

Unlock potential by providing remote technical support for high-voltage electrical equipment. Collaborate with global teams to ensure seamless commissioning, testing, and troubleshooting, while mainta...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Transform customer software support by resolving equipment application issues, analyzing software problems, and enhancing product knowledge through training. Collaborate with teams to ensure effective...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$146K - $224K *

Join us to drive transformative solutions for enterprise operations and security. Collaborate with sales teams to engage customers, deliver impactful demos, and translate complex challenges into effec...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$70K - $100K *

Champion seamless customer experiences by resolving technical issues and collaborating cross-functionally. Leverage your expertise to enhance product reliability and drive customer satisfaction in a d...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$114K - $130K *

Engage in the integration and coordination of complex rail and transit systems, collaborating across engineering disciplines to manage technical interfaces and ensure successful project delivery in a...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive your career with a mid-level systems engineer role focused on managing requirements for a software-intensive air and missile defense system. Collaborate in an agile environment to translate stak...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$57K - $118K *

Transform data center operations by mentoring technicians, ensuring compliance, and enhancing system reliability. Collaborate with teams to implement solutions and drive continuous improvement in hard...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Unlock potential by guiding a team in data center operations, ensuring optimal performance through mentoring, troubleshooting, and adherence to best practices. Collaborate across technical and non-tec...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Partner with us to enhance data center operations by leveraging your expertise in infrastructure support, troubleshooting, and process improvement. Drive efficiency and innovation while collaborating...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Join a dynamic team to oversee data center operations, ensuring optimal performance and reliability. Collaborate with technical teams, mentor staff, and implement solutions to enhance infrastructure r...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Innovate within a high-stakes environment by overseeing complex electrical and HVAC systems. Ensure reliability and sustainability in mission-critical data center operations while leading projects and...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Optimize enterprise VoIP and telephony systems while collaborating with Federal clients on modern architecture migrations. Provide operational support and ensure seamless connectivity across multiple...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $150K *

Own the technology experience in our New York office, providing IT support, managing compliance tools, and leading employee onboarding while collaborating with senior leadership to ensure seamless ope...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform data center infrastructure by leading design, deployment, and maintenance of systems in hybrid environments. Ensure high availability and performance while collaborating with teams to suppor...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Transform manufacturing processes by optimizing performance, enhancing safety, and driving continuous improvement initiatives. Collaborate cross-functionally to elevate operational efficiency and prod...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$145K - $170K *

Optimize customer success by providing exceptional technical support for cloud technologies. Collaborate with teams to troubleshoot issues, manage alerts, and develop training materials, ensuring seam...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $170K *

Empower our customers by providing exceptional technical support for cloud technologies. Collaborate with teams to resolve complex issues, enhance user experience, and contribute to innovative project...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $145K *

Lead the charge in ensuring the reliable operation of advanced software systems. Provide remote support, troubleshoot issues, and collaborate with engineering teams to maintain optimal performance for...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$74K - $112K *

Empower your career with a pivotal role in technical support, delivering expert troubleshooting for gas engine systems. Collaborate globally to resolve issues, enhance customer satisfaction, and drive...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.