Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Sales Engineer (Technical Support)
$73K - $155K *
Support sales activities by providing technical expertise, ensuring successful deployments, and enhancing customer satisfaction through training and integration assistance. Collaborate with stakeholde...
Reposted 3 weeks ago
Sales Engineer (Technical Support)
$73K - $155K *
Support sales activities by providing technical expertise, integration assistance, and training. Collaborate with stakeholders to ensure successful deployments and high customer satisfaction while tra...
Reposted 3 weeks ago
Sales Engineer (Technical Support)
$73K - $155K *
Support sales activities by providing technical expertise, ensuring successful deployments, and enhancing customer satisfaction through training and integration assistance across various unmanned plat...
Reposted 3 weeks ago
Sales Engineer (Technical Support)
$73K - $155K *
Engage in technical support for sales activities, ensuring successful customer deployments and satisfaction through integration assistance, training, and collaboration with stakeholders across various...
Reposted 3 weeks ago
Senior Engineer Production Support
$124K - $143K *
Empower production excellence by designing robust manufacturing processes and procedures. Collaborate with cross-functional teams to enhance mechanical integrity and ensure product performance through...
3 weeks ago
Technical Support Engineer - Electronics/Building Automation
$75K - $90K *
Engage your technical expertise to support advanced building automation solutions. Collaborate with engineering and support teams to ensure seamless deployment and customer satisfaction for large-scal...
2 days ago
$80K - $95K *
Elevate your career by providing Level 3 application support, resolving complex issues, and optimizing SQL performance while collaborating with development teams to enhance system stability and user e...
Reposted 3 weeks ago
Senior Principal Engineering Technologist
$200K - $258K *
Drive innovative mechanical solutions for PC notebooks by establishing requirements, collaborating with teams, and leading design efforts to ensure quality, reliability, and cost-effectiveness in prod...
3 weeks ago
Systems Support Engineer (UAT & Development)
$115K - $175K *
Help us ensure the stability and reliability of non-production environments by collaborating with cross-functional teams to maintain parity with production, reduce outages, and support high-quality re...
3 weeks ago
$120K - $135K *
Champion technical support excellence by leveraging your expertise in ion optics, mass spectrometry, and project management to enhance customer satisfaction and system performance across diverse techn...
Reposted today
Senior End User Support Engineer
$80K - $95K *
Empower end users by providing expert technical support and mentorship. Lead initiatives to enhance user experience and technology adoption while ensuring exceptional service and collaboration within...
Reposted 5 days ago
$92K - $110K *
Join a team that's dedicated to providing exceptional IT support, troubleshooting complex issues, and enhancing productivity for a distributed workforce. Collaborate across departments to ensure seaml...
3 weeks ago
$110K - $130K *
Drive your career forward as the first Sales Engineer, shaping product demos and technical strategies for upper mid-market and enterprise manufacturers. Your insights will influence our roadmap and sa...
2 weeks ago
Engineer, Premier Technical Support
$100K - $120K *
Empower enterprise clients by resolving complex production issues and optimizing ICE Mortgage Technology solutions. Leverage Encompass expertise to enhance workflows, ensure compliance, and drive stra...
1 month ago
Application Support Analyst / SQL & Integration Support Engineer
$73K - $174K *
Unlock your potential by driving technical solutions across multiple locations. Collaborate with teams to enhance system performance, troubleshoot applications, and integrate data seamlessly, ensuring...
Today
$95K - $115K *
Partner with us to enhance IT support and vendor management, ensuring compliance and operational excellence. Leverage your expertise to drive process improvements and deliver exceptional service to ou...
2 weeks ago
Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
$130K - $155K *
Drive technical engagement and support for cloud and hyperscaler customers, bridging engineering and client needs. Lead issue resolution and influence product roadmaps through deep understanding of st...
5 days ago
$150K - $200K *
Champion the resolution of complex technical issues for clients, leveraging expertise in Linux, networking, and cloud environments. Collaborate with teams to enhance service delivery and operational c...
1 week ago
$110K - $130K *
Accelerate project success by enhancing system evaluations with automation, ensuring optimal application performance through proactive monitoring and support. Collaborate across teams in a dynamic env...
Reposted 3 weeks ago
$61K - $141K *
Elevate IT infrastructure by designing and managing VMware environments, ensuring optimal performance and security. Collaborate with teams to translate customer needs into effective engineering soluti...
2 weeks ago
$61K - $141K *
Transform IT infrastructure by leveraging VMware expertise to design, manage, and secure virtual environments. Collaborate with teams to deliver customer-focused solutions that enhance performance and...
2 weeks ago
$61K - $141K *
Optimize IT infrastructure by designing and managing VMware environments, ensuring security and performance. Collaborate with teams to translate customer needs into effective engineering solutions, en...
2 weeks ago
$61K - $141K *
Innovate your career by leveraging your VMware expertise to enhance IT infrastructure. Collaborate with teams to design secure systems, ensuring optimal performance and customer satisfaction while dri...
2 weeks ago
$61K - $141K *
Transform IT infrastructure by leveraging your VMware expertise to design, manage, and secure systems that meet customer needs. Collaborate with teams to enhance performance and drive impactful engine...
2 weeks ago
$61K - $141K *
Join a dynamic team to enhance IT infrastructure through VMware expertise, ensuring optimal performance and security. Your role will involve designing virtual machines and translating customer needs i...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.