Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$173K - $234K *

Drive quality excellence in complex data integrations, ensuring tax season readiness through strategic leadership and innovative AI solutions. Collaborate across teams to enhance customer experiences...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $126K *

Manage and enhance a secure multi-platform IT environment for critical national security missions. Collaborate with diverse teams to address challenges, implement solutions, and ensure reliable cybers...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$68K - $127K *

Drive operational excellence in data center systems, ensuring compliance and uptime. Collaborate with contractors and internal teams to swiftly resolve issues and maintain high service quality for opt...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$82K - $109K *

Elevate your career by joining a dynamic IT team dedicated to transforming banking technology. We're seeking skilled individuals to implement, support, and enhance application environments, driving in...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $160K *

Join a dynamic team to resolve technical customer issues in real-time, enhancing AI capabilities and improving support workflows. Collaborate closely with customers via Intercom and Slack to drive sol...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $273K *

Unlock your potential as a ServiceNow Developer by designing and supporting robust solutions for efficient IT service management. Collaborate closely with stakeholders to translate business needs into...

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Elevate network security by providing design, installation, and support for Computer Network Defense Systems. Collaborate with engineers to enhance cyber defense capabilities and ensure robust protect...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Drive your career with a senior IT Manager role overseeing infrastructure, systems, and teams. Lead strategic planning, manage operations, and ensure cybersecurity compliance while aligning IT resourc...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate your career by joining a dynamic team focused on enhancing IT security. As a key player, you'll monitor threats, respond to incidents, and collaborate with stakeholders to strengthen the organ...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to support and enhance backend services, ensuring the reliability and performance of production systems through effective monitoring, troubleshooting, and collaboration with cross...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $178K *

Oversee IT project management functions, ensuring consistent execution of standards and governance. Lead a team of Program and Project Managers to deliver technology initiatives effectively across the...

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$62K - $141K *

Join a team that's shaping national security space systems by leading agile engineering efforts. Utilize your technical skills to translate mission needs into actionable solutions while championing Ag...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Accelerate progress at national security space systems by leading agile engineering efforts. Champion Agile principles, facilitate Scrum events, and ensure alignment between development activities and...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$93K - $119K *

Pioneer innovative maintenance solutions by leveraging advanced technologies and expertise. Drive reliability and performance through expert troubleshooting, preventative maintenance, and training, en...

5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$86K - $136K *

Champion complex investigations to safeguard assets and personnel. Collaborate with internal and external stakeholders to resolve high-impact cases, ensuring security and compliance while delivering a...

Edmonton, ABIn-Person

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $136K *

Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$121K - $153K *

Lead a team of Epic Functional Analysts to enhance user support and satisfaction. Oversee training, system implementation, and quality standards while collaborating with stakeholders to ensure effecti...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$97K - $126K *

Drive system excellence by overseeing installation, configuration, and maintenance of operating systems and servers, ensuring optimal performance and security while supporting business needs and compl...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Manage user relationships by troubleshooting technical issues and developing use cases. Collaborate globally to enhance software features and promote enterprise-wide success, ensuring customer satisfa...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion the optimization of AI-driven features, ensuring user alignment and output quality. Collaborate with cross-functional teams to gather requirements, evaluate performance, and drive continuous...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Join a team that's redefining low voltage infrastructure delivery. Leverage your extensive field experience to develop standards, support complex projects, and enhance quality across our North America...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $90K *

Join a dynamic team as a User Interface Automated Test Engineer, where you'll design and implement automated testing frameworks using Java, C++, and Python. Contribute to innovative software solutions...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $140K *

Champion product stability by resolving complex technical escalations, supporting field engineers through troubleshooting, and identifying systemic issues for lasting solutions across assigned system...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Join a team that's dedicated to enhancing cybersecurity for critical intelligence systems. You'll manage updates, troubleshoot complex issues, and ensure compliance, all while collaborating with exper...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock insights by analyzing operational data and developing reporting tools. Collaborate with stakeholders to enhance data quality and streamline processes, delivering polished executive presentation...

Texas, USRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.