Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...

North Carolina, USRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$67K - $101K *

Transform your career by analyzing and enhancing computer systems, collaborating with teams to improve user experiences, and providing operational support to drive efficiency in a dynamic IT environme...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $102K *

Shape the future of financial systems by providing expert Workday support, ensuring data integrity, and enhancing business processes. Collaborate with users to develop reporting solutions and drive sy...

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$86K - $126K *

Contribute to employee development by coordinating and enhancing training programs. Collaborate with leaders to identify needs, manage records, and ensure compliance with business goals and regulation...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion your career by collaborating across teams to enhance trading operations, streamline workflows, and leverage technology for improved efficiency in a dynamic research environment...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$66K - $132K *

Transform data center operations by leading hardware support services, ensuring reliability and availability at scale. Collaborate with cross-functional teams to drive improvements, mentor staff, and...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the internal IT environment, enhance employee tech experience, manage Microsoft cloud platforms, and collaborate with stakeholders to drive operational excellence and project success. Hands-on le...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$60K - $240K *

Solve complex IT challenges by providing robust support for systems infrastructure, enhancing performance and reliability across Linux and Windows platforms while managing critical security configurat...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$68K - $95K *

Help us develop and optimize advanced optical and photonic devices by supporting hands-on assembly, testing, and troubleshooting of integrated systems. Collaborate with engineers to ensure performance...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Lead the charge in integrating advanced weapon systems onto Navy platforms, ensuring technical compatibility and effective collaboration across multidisciplinary teams to support mission-critical oper...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock the potential of secure software development by leading application security initiatives, enhancing security controls, and collaborating with cross-functional teams to ensure robust protection...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$180K - $210K *

Elevate customer success by providing expert technical support for AI-powered robotic systems. Drive incident resolution, enhance support processes, and collaborate cross-functionally to ensure seamle...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Empower digital transformation in mining operations by optimizing systems for safety, productivity, and sustainability. Collaborate with teams and suppliers to enhance technology solutions and drive o...

Sparwood, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Manage and optimize the ManageEngine ITSM environment, driving automation and enhancing service delivery. Collaborate across teams to improve ITIL processes and ensure platform stability, security, an...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Monitor and track installation status for afloat units; analyze cost, schedule, performance data; develop operational schedules; and perform critical analyses to ensure project success and efficiency...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$121K - $161K *

Transform your career by leading the design and implementation of Veeva Vault RIM, ensuring optimal performance and compliance while collaborating with cross-functional teams to enhance user experienc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$92K - $138K *

Advance operational excellence in Help Desk and Technology Support by establishing governance frameworks, driving continuous improvement, and enhancing service delivery through strategic partnerships...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Deliver expert programmatic and analytical support for information systems acquisition, ensuring compliance and coordination with stakeholders. Collaborate with senior leadership in a dynamic environm...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $115K *

Deliver expertise in endpoint management and software deployment while optimizing Microsoft Configuration Manager and Citrix platforms. Enhance user experience by streamlining processes and ensuring c...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $115K *

Help us enhance user experience by optimizing endpoint management and software deployment. Join a team dedicated to technical excellence, focusing on Microsoft Configuration Manager and Citrix platfor...

Calgary, ABIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Lead the charge in managing service desk and NOC operations, ensuring seamless support across multiple sites. Drive incident resolution, oversee team activities, and enhance service performance while...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Elevate operational efficiency by managing global camera and ICS systems. Collaborate with technical teams to optimize installations, streamline maintenance, and ensure security across organizational...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$97K - $120K *

Transform your career by analyzing and troubleshooting application issues, ensuring top-tier service delivery while collaborating with diverse teams to enhance system performance and user satisfaction...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$58K - $105K *

Analyze and design systems to enhance IT operations and support college functions. Collaborate with stakeholders to implement secure, efficient solutions while managing multiple projects and ensuring...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$58K - $105K *

Lead the charge in engineering innovative systems to enhance college operations. Collaborate with diverse teams to design, implement, and manage secure IT solutions, ensuring optimal performance and s...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.