Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$80K - $95K *
Optimize support processes and lead technical resolutions, mentoring junior team members while collaborating with engineering. Elevate customer experiences by addressing complex issues and enhancing t...
Reposted 6 days ago
$67K - $101K *
Transform your career by analyzing and enhancing computer systems, collaborating with teams to improve user experiences, and providing operational support to drive efficiency in a dynamic IT environme...
2 weeks ago
Workday Systems Analyst, Finance
$82K - $102K *
Shape the future of financial systems by providing expert Workday support, ensuring data integrity, and enhancing business processes. Collaborate with users to develop reporting solutions and drive sy...
4 days ago
$86K - $126K *
Contribute to employee development by coordinating and enhancing training programs. Collaborate with leaders to identify needs, manage records, and ensure compliance with business goals and regulation...
3 weeks ago
$110K - $130K *
Champion your career by collaborating across teams to enhance trading operations, streamline workflows, and leverage technology for improved efficiency in a dynamic research environment...
2 weeks ago
$66K - $132K *
Transform data center operations by leading hardware support services, ensuring reliability and availability at scale. Collaborate with cross-functional teams to drive improvements, mentor staff, and...
2 days ago
IT Operations Manager - Internal Technology
$110K - $130K *
Lead the internal IT environment, enhance employee tech experience, manage Microsoft cloud platforms, and collaborate with stakeholders to drive operational excellence and project success. Hands-on le...
Reposted 3 weeks ago
$60K - $240K *
Solve complex IT challenges by providing robust support for systems infrastructure, enhancing performance and reliability across Linux and Windows platforms while managing critical security configurat...
4 weeks ago
Engineering Technician IV (T3/T4)
$68K - $95K *
Help us develop and optimize advanced optical and photonic devices by supporting hands-on assembly, testing, and troubleshooting of integrated systems. Collaborate with engineers to ensure performance...
3 weeks ago
$110K - $120K *
Lead the charge in integrating advanced weapon systems onto Navy platforms, ensuring technical compatibility and effective collaboration across multidisciplinary teams to support mission-critical oper...
4 days ago
Senior Analyst, Application Security
$95K - $115K *
Unlock the potential of secure software development by leading application security initiatives, enhancing security controls, and collaborating with cross-functional teams to ensure robust protection...
1 week ago
$180K - $210K *
Elevate customer success by providing expert technical support for AI-powered robotic systems. Drive incident resolution, enhance support processes, and collaborate cross-functionally to ensure seamle...
3 days ago
$85K - $100K *
Empower digital transformation in mining operations by optimizing systems for safety, productivity, and sustainability. Collaborate with teams and suppliers to enhance technology solutions and drive o...
1 week ago
ManageEngine ITSM Administrator / Automation Engineer
$95K - $115K *
Manage and optimize the ManageEngine ITSM environment, driving automation and enhancing service delivery. Collaborate across teams to improve ITIL processes and ensure platform stability, security, an...
1 week ago
Alteration Installation Team Manager Support
$80K - $95K *
Monitor and track installation status for afloat units; analyze cost, schedule, performance data; develop operational schedules; and perform critical analyses to ensure project success and efficiency...
1 month ago
Principal IT Analyst - Veeva RIM
$121K - $161K *
Transform your career by leading the design and implementation of Veeva Vault RIM, ensuring optimal performance and compliance while collaborating with cross-functional teams to enhance user experienc...
2 weeks ago
IT Help Desk Process Improvement Analyst
$92K - $138K *
Advance operational excellence in Help Desk and Technology Support by establishing governance frameworks, driving continuous improvement, and enhancing service delivery through strategic partnerships...
2 weeks ago
$80K - $95K *
Deliver expert programmatic and analytical support for information systems acquisition, ensuring compliance and coordination with stakeholders. Collaborate with senior leadership in a dynamic environm...
Reposted 2 days ago
Analyste principal.e, Ingénierie des terminaux/Senior Analyst, Business Applications (National)
$85K - $115K *
Deliver expertise in endpoint management and software deployment while optimizing Microsoft Configuration Manager and Citrix platforms. Enhance user experience by streamlining processes and ensuring c...
Reposted 1 week ago
Analyste principal.e, Ingénierie des terminaux/Senior Analyst, Business Applications (National)
$85K - $115K *
Help us enhance user experience by optimizing endpoint management and software deployment. Join a team dedicated to technical excellence, focusing on Microsoft Configuration Manager and Citrix platfor...
Reposted 1 week ago
USAF - Service Desk / NOC Lead
$100K - $120K *
Lead the charge in managing service desk and NOC operations, ensuring seamless support across multiple sites. Drive incident resolution, oversee team activities, and enhance service performance while...
2 weeks ago
Senior Operations Technology Field Services Analyst
$90K - $110K *
Elevate operational efficiency by managing global camera and ICS systems. Collaborate with technical teams to optimize installations, streamline maintenance, and ensure security across organizational...
3 weeks ago
Applications Analyst 2 - Epic Bugsy / Orders
$97K - $120K *
Transform your career by analyzing and troubleshooting application issues, ensuring top-tier service delivery while collaborating with diverse teams to enhance system performance and user satisfaction...
1 week ago
$58K - $105K *
Analyze and design systems to enhance IT operations and support college functions. Collaborate with stakeholders to implement secure, efficient solutions while managing multiple projects and ensuring...
3 weeks ago
$58K - $105K *
Lead the charge in engineering innovative systems to enhance college operations. Collaborate with diverse teams to design, implement, and manage secure IT solutions, ensuring optimal performance and s...
3 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.