Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Champion the development of cutting-edge Mission Integration Systems by collaborating with engineering teams and customers to deliver complex technical solutions that drive project success and innovat...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $162K *

Empower clients by analyzing business needs, facilitating workshops, and translating requirements into actionable solutions. Collaborate with stakeholders to enhance processes and support Salesforce-e...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$82K - $162K *

Join a dynamic team to analyze business needs, facilitate workshops, and support Salesforce solutions. Collaborate with stakeholders to enhance processes and drive impactful change in a fast-paced env...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$82K - $162K *

Join a team that's transforming sales and service processes by analyzing business needs, facilitating stakeholder discussions, and supporting Salesforce solutions to enhance customer experiences and d...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$82K - $162K *

Explore a dynamic role where you'll facilitate workshops, analyze processes, and collaborate with stakeholders to enhance Salesforce-enabled solutions, driving impactful transformations in sales and s...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$101K *

Lead the analysis and design of IT business systems, translating user needs into functional requirements. Collaborate with cross-functional teams to ensure system readiness and compliance, while drivi...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $148K *

Join a team that's dedicated to providing high-level administrative support, managing sensitive information, and enhancing organizational efficiency for a U.S. Army Project Office. Your leadership wil...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to solving complex IT challenges while providing exceptional support. Leverage your technical expertise and communication skills to enhance user experiences and collaborat...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$78K - $116K *

Drive technology solutions that enhance transportation operations. Collaborate with cross-functional teams to design, support, and optimize applications, ensuring operational efficiency and alignment...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$95K - $115K *

Bring your expertise to the forefront as a Business Systems Analyst, driving process improvement and workflow enhancements while ensuring alignment between business needs and technical solutions in a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $134K *

Join a dynamic team to independently manage facilities maintenance projects, optimize resources, and enhance operational efficiency while guiding team members to achieve organizational standards and g...

3 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Unlock potential by leading SAP payroll support, ensuring seamless integration, and driving enhancements aligned with business requirements and best practices for optimal operational efficiency...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$81K - $119K *

Transform complex data into actionable insights, partnering with stakeholders to develop scalable analytical solutions that drive strategic decision-making and enhance business performance through adv...

Vaughan, ONIn-Person

Today

  •   5 - 7 years exp.  •   Healthcare

$81K - $119K *

Analyze complex data to deliver actionable insights that drive strategic decisions. Collaborate with stakeholders to develop scalable reporting solutions and enhance business intelligence capabilities...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Support critical applications by monitoring performance, troubleshooting issues, and coordinating with teams to ensure operational excellence. Engage in incident management and contribute to continuou...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Optimize your career by managing and enhancing technology infrastructure. Lead server architecture, ensure performance and security, and implement innovative strategies to maintain critical environmen...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Elevate your career by monitoring and analyzing security events, investigating incidents, and ensuring compliance with security standards. Collaborate with IT professionals to enhance cybersecurity po...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$67K - $108K *

Support outside plant projects by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and maintain documentation for construction ef...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$67K - $108K *

Explore a dynamic role supporting outside plant projects, ensuring material accuracy and inventory management. Collaborate with teams to enhance processes and track construction milestones while maint...

Appleton, WIRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$85K *

Contribute to a dynamic IT environment by providing expert desktop support, troubleshooting technical issues, and enhancing customer service for employee workstations and laptops. Drive improvements t...

Today

  •   Less than 5 years exp.  •   Staffing

$70K - $140K *

Collaborate to support and enhance critical production applications, ensuring seamless operations and automation. Engage in troubleshooting, process improvement, and user education while thriving in a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $129K *

Drive the development of innovative software solutions for capital markets, enhancing risk management and trading operations. Collaborate with cross-functional teams to deliver high-quality applicatio...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Lead analytical support for hardware and software installations across various platforms, ensuring compliance with policies and standards while developing training documentation and execution requirem...

Today

  •   Less than 5 years exp.  •   Information Technology

$90K *

Join a team that drives customer success through innovative aftersales support, utilizing technical expertise and relationship management to ensure optimal performance of heavy equipment in mining and...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K *

Build strong customer relationships and deliver innovative solutions by leveraging your technical expertise in aftersales support for the mining industry, ensuring operational success and productivity...

Kamloops, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.