Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$125K - $175K *

Join a team that's driving growth through innovative sales enablement strategies. Collaborate across functions to optimize tools, analyze data, and enhance client experiences, all while supporting a c...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $175K *

Drive impactful sales enablement initiatives by optimizing tools, analyzing data, and delivering insights to enhance client experiences and operational efficiency, ultimately supporting revenue growth...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$76K - $89K *

Transform Datacenter projects by leading installation phases, ensuring quality and customer satisfaction. Leverage your expertise to manage teams, uphold standards, and deliver exceptional service thr...

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$82K - $183K *

Join a dynamic team as you lead quality automation efforts, ensuring robust testing strategies and compliance. Collaborate cross-functionally to enhance product quality and drive continuous improvemen...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $97K *

Join a team that's dedicated to optimizing HR operations through hands-on support of Dayforce HCM and iCIMS. Leverage your expertise in HRIS to enhance processes, troubleshoot issues, and drive compli...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $105K *

Optimize your career by providing hands-on support for network and systems in a K-12 environment. Manage infrastructure, troubleshoot issues, and enhance end-user experiences while ensuring minimal di...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$82K - $92K *

Champion the optimization and support of a Salesforce-based CRM platform, bridging business needs and technical solutions. Manage Agile/Scrum processes, ensuring effective delivery of CRM initiatives...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$158K - $179K *

Join a team that's dedicated to enhancing system reliability and performance. As an Application Support Engineer, you'll analyze complex software issues, collaborate with cross-functional teams, and d...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $180K *

Unlock your potential as a Technical Service Manager, driving strategic initiatives and fostering collaboration to meet NASA's mission goals while managing diverse technical service portfolios and enh...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Partner with us to enable scalable adoption of AI platforms, ensuring effective usage and measurable value realization across the enterprise through structured enablement and technical guidance...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's dedicated to managing and enhancing enterprise network infrastructure. Lead technical operations, oversee project delivery, and ensure secure, reliable services while mentoring staf...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$65K - $150K *

Champion the design, security, and maintenance of IT infrastructure, ensuring optimal performance across all business units. Collaborate with teams to enhance capabilities and support seamless operati...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$117K - $195K *

Transform ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to ensure compliance and optimize performance across various modules while...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $195K *

Champion innovative ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to enhance system performance and ensure compliance with federal...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $263K *

Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $263K *

Unlock potential by developing innovative ServiceNow solutions, enhancing ITSM, ITOM, and SPM functionalities. Collaborate with teams to deliver high-quality, secure applications while ensuring compli...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $110K *

Shape the future of project management by leading SAP implementation initiatives, tracking progress, and enhancing team collaboration with innovative tools and supportive coordination. Drive the succe...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Champion the stability and performance of multi-user computer systems while collaborating with network engineers. Ensure optimal operation through system documentation, software installation, and poli...

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead a team that provides critical technical support to users, ensuring optimal system functionality. Engage in troubleshooting hardware/software issues while contributing to the modernization of esse...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive excellence in IT support by managing a centralized Helpdesk team, ensuring quality service for behavioral healthcare facilities, and enhancing operational efficiency alongside clinical systems l...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $136K *

Transform data integrity processes to enhance risk management systems. Collaborate on complex data initiatives within a fast-paced environment, ensuring compliance and delivering high-quality technolo...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$104K - $150K *

Optimize Salesforce solutions by bridging business needs with technical expertise. Collaborate with stakeholders to design, implement, and enhance scalable systems while ensuring data integrity and pr...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$60K - $107K *

Empower your career by providing technical guidance and operational support to enhance user experiences. Collaborate with teams to develop processes, analyze data, and drive improvements in classroom...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$127K - $170K *

Pioneer innovative banking solutions by leveraging your expertise in business analysis and project delivery. Collaborate with stakeholders across regions to transform requirements into effective techn...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Transform your career by leading cross-functional initiatives, managing risks, and driving successful project outcomes in a dynamic environment. Leverage your expertise to communicate effectively with...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.