Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Support cybersecurity awareness and training initiatives, engage with stakeholders, and enhance security culture through effective communication and program coordination. Drive continuous improvement...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in developing, maintaining, and enhancing software systems while ensuring adherence to design requirements. Collaborate on design and testing, troubleshoot software issues, and guide s...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive the future of Army training products by providing expert functional and technical leadership. Collaborate with key stakeholders to ensure effective development, integration, and quality assuranc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's shaping the future of Army training products. As a Lead Functional Support Analyst, you'll provide expert guidance and leadership in developing and sustaining Combined Arms Training...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Optimize network performance and security while managing diverse infrastructure tasks. Collaborate to enhance technology solutions and support operational efficiency, ensuring a robust network environ...

Vernon, BCIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Grow your career with a dynamic role in network administration, focusing on design, implementation, and security of network infrastructures while managing projects and enhancing operational performanc...

Vernon, BCRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Drive innovation in broadcast technology by supporting studio and content creation teams. Utilize your expertise to implement cutting-edge solutions, troubleshoot technical issues, and enhance workflo...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Unlock potential by leading requirements gathering and analysis for system enhancements, driving client engagement, and ensuring successful UAT sign-off in a fast-paced environment focused on healthca...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Shape your career by supporting and maintaining complex broadcast systems for live media production. Collaborate with diverse teams to troubleshoot and enhance critical technologies in a fast-paced en...

3 days ago

  •   Less than 5 years exp.  •   Media

$66K - $135K *

Build and optimize IT server configurations, ensuring timely deployment and compliance with security standards while managing logistics for international shipping and equipment support...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$168K - $198K *

Innovate solutions by collaborating with multidisciplinary teams to enhance system administration and infrastructure maintenance, ensuring operational readiness and compliance throughout the systems e...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Support and enhance system operations by collaborating with stakeholders, managing infrastructure, and optimizing processes through automation, ensuring compliance and operational readiness across div...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Transform IT operations by managing infrastructure, providing support, and enhancing system reliability. Engage in troubleshooting, problem resolution, and improving system performance for effective d...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$121K - $182K *

Unlock potential by leading Oracle Cloud HCM integration efforts, ensuring technical soundness and alignment with transformation goals. Collaborate with cross-functional teams to drive innovative solu...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$81K - $115K *

Join our team to enhance capital reporting processes and ensure compliance with regulatory standards. Collaborate with internal teams to optimize workflows and support financial analysis, contributing...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Elevate your career by providing expert application support in a dynamic Capital Markets Technology team. Leverage your technical expertise to enhance processes, resolve complex issues, and collaborat...

Toronto, ONIn-Person

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Collaborate with cross-functional teams to enhance asset management, procurement, and inventory systems, driving operational efficiency and continuous improvement in business processes...

Calgary, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Join a dynamic team as you manage and enhance critical full stack applications, ensuring reliability and operational resilience while leveraging AI technologies to improve support and productivity in...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Empower clients by monitoring and responding to security threats in complex environments. Collaborate with teams to conduct investigations, leverage advanced technologies, and enhance security posture...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower mission success by connecting stakeholders and technical teams. As a Business Analyst II, assess business needs, support project planning, and drive modernization efforts for risk modeling and...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Engineer automated testing frameworks for UI products, leveraging Java, C++, and Python. Collaborate in a dynamic environment, ensuring quality through effective test script development and communicat...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $114K *

Engage with customers directly to deliver expert service and repairs on heavy equipment. Ensure timely, high-quality workmanship while fostering strong relationships and adhering to safety standards i...

Sudbury, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $125K *

Take ownership of program operations by managing the battle rhythm, coordinating logistics, and ensuring timely communication for leadership meetings, while tracking action items and program metrics t...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive mission success by integrating IT and project management for high-priority initiatives. Serve as a key liaison among Government customers, program leadership, and technical teams to ensure align...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive integration and execution of high-priority IT initiatives, ensuring alignment across stakeholders, schedules, risks, and objectives while communicating effectively with senior leaders...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.