Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$86K - $198K *

Join a team that's transforming client systems with innovative AI solutions. You'll develop and implement end-to-end applications, ensuring they integrate seamlessly into existing environments while a...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Empower customers by delivering technical expertise through data analytics solutions. Partner closely with sales and product teams to drive successful evaluations and optimize the use of the Omni plat...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $149K *

Engage in the development and implementation of energy conservation measures for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful pr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$91K - $122K *

Elevate energy efficiency by providing technical expertise in EaaS projects, focusing on retro-commissioning and energy conservation measures across complex multi-building portfolios in higher educati...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$111K - $149K *

Shape the future of energy management by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$101K - $135K *

Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful projec...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$101K - $135K *

Champion energy efficiency by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures in comple...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$111K - $149K *

Transform energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures across...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$101K - $135K *

Join a dynamic team as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with multi...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$81K - $115K *

Transform business processes by managing projects, ensuring quality, and maintaining adherence to delivery standards. Collaborate with stakeholders to drive efficiencies and mitigate risks in a dynami...

Toronto, ONIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$102K - $128K *

Empower procurement processes by optimizing Coupa configurations and integrations. Collaborate with cross-functional teams to resolve technical issues and enhance user experience, driving continuous i...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$69K - $98K *

Transform business application processes through effective documentation, testing, and partnership with technology teams. Ensure compliance with project methodologies to deliver high-quality initiativ...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $134K *

Join a team that's redefining training solutions for the U.S. Air Force. Collaborate with experts to design and implement innovative learning systems, ensuring effective skill development across multi...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Take ownership of the transition of military medical facilities to the Shipboard Automated Maintenance Management system, coordinating training and support for maintenance management in a dynamic mari...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Collaborate with a dynamic team to drive technical sales and marketing efforts, engaging with clients to develop high-value proposals and solutions in the energy sector. Leverage your expertise to sup...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform the IT landscape by leading a dedicated support team, enhancing user experience, and driving continuous improvement in technology solutions across the organization...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Manage and develop the IT Support team, ensuring optimal end-user IT experiences. Oversee troubleshooting, installation, and maintenance of systems while fostering a culture of growth and collaboratio...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Elevate your career by leading our IT Support team, enhancing user experience, and driving continuous improvement. You'll manage technical support operations, mentor staff, and ensure efficient IT sol...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing IT support and user experience. Lead a skilled group of IT Support Specialists, ensuring efficient management of technology resources and fostering a culture...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$112K - $257K *

Empower our team as a lead full stack developer, driving innovative solutions and guiding a talented group to enhance systems and tackle complex challenges in a dynamic environment...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join a dynamic team as a senior full stack developer, guiding technical decisions and delivering end-to-end solutions. Elevate development standards, mentor peers, and tackle complex challenges in an...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$70K - $103K *

Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$108K - $130K *

Drive the deployment and enhancement of business applications, leading technical strategies for Salesforce platforms. Collaborate with teams to define roadmaps, evaluate capabilities, and implement AI...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $180K *

Analyze and support sensor data fusion for operational requirements, providing training and expertise in geospatial intelligence. Collaborate with the Intelligence Community to enhance mission readine...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Lead the charge in enhancing software development with AI tools. Drive hands-on evaluations, build consensus, and shape adoption across teams while managing the AI Labs initiative for optimal producti...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.