Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$86K - $198K *
Join a team that's transforming client systems with innovative AI solutions. You'll develop and implement end-to-end applications, ensuring they integrate seamlessly into existing environments while a...
1 week ago
Solutions Engineer II, Pre-Sales
$120K - $145K *
Empower customers by delivering technical expertise through data analytics solutions. Partner closely with sales and product teams to drive successful evaluations and optimize the use of the Omni plat...
Reposted 3 weeks ago
Technical Services Engineer (TSE) I
$111K - $149K *
Engage in the development and implementation of energy conservation measures for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful pr...
1 week ago
Technical Services Engineer (TSE) I
$91K - $122K *
Elevate energy efficiency by providing technical expertise in EaaS projects, focusing on retro-commissioning and energy conservation measures across complex multi-building portfolios in higher educati...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Shape the future of energy management by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measu...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful projec...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Champion energy efficiency by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures in comple...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Transform energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures across...
1 week ago
Technical Services Engineer (TSE) I
$101K - $135K *
Join a dynamic team as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with multi...
1 week ago
Senior Business Application Analyst
$81K - $115K *
Transform business processes by managing projects, ensuring quality, and maintaining adherence to delivery standards. Collaborate with stakeholders to drive efficiencies and mitigate risks in a dynami...
Reposted yesterday
$102K - $128K *
Empower procurement processes by optimizing Coupa configurations and integrations. Collaborate with cross-functional teams to resolve technical issues and enhance user experience, driving continuous i...
1 week ago
Business Application Analyst III
$69K - $98K *
Transform business application processes through effective documentation, testing, and partnership with technology teams. Ensure compliance with project methodologies to deliver high-quality initiativ...
Reposted 3 weeks ago
Technical Services Engineer 2 / 3
$72K - $134K *
Join a team that's redefining training solutions for the U.S. Air Force. Collaborate with experts to design and implement innovative learning systems, ensuring effective skill development across multi...
2 days ago
$80K - $95K *
Take ownership of the transition of military medical facilities to the Shipboard Automated Maintenance Management system, coordinating training and support for maintenance management in a dynamic mari...
4 weeks ago
Analyste de solutions clients / Customer Solution Analyst
$80K - $95K *
Collaborate with a dynamic team to drive technical sales and marketing efforts, engaging with clients to develop high-value proposals and solutions in the energy sector. Leverage your expertise to sup...
2 weeks ago
$80K - $95K *
Transform the IT landscape by leading a dedicated support team, enhancing user experience, and driving continuous improvement in technology solutions across the organization...
2 weeks ago
$80K - $95K *
Manage and develop the IT Support team, ensuring optimal end-user IT experiences. Oversee troubleshooting, installation, and maintenance of systems while fostering a culture of growth and collaboratio...
2 weeks ago
$80K - $95K *
Elevate your career by leading our IT Support team, enhancing user experience, and driving continuous improvement. You'll manage technical support operations, mentor staff, and ensure efficient IT sol...
2 weeks ago
$80K - $95K *
Join a team that's dedicated to enhancing IT support and user experience. Lead a skilled group of IT Support Specialists, ensuring efficient management of technology resources and fostering a culture...
2 weeks ago
$112K - $257K *
Empower our team as a lead full stack developer, driving innovative solutions and guiding a talented group to enhance systems and tackle complex challenges in a dynamic environment...
4 days ago
$86K - $198K *
Join a dynamic team as a senior full stack developer, guiding technical decisions and delivering end-to-end solutions. Elevate development standards, mentor peers, and tackle complex challenges in an...
6 days ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
4 days ago
$108K - $130K *
Drive the deployment and enhancement of business applications, leading technical strategies for Salesforce platforms. Collaborate with teams to define roadmaps, evaluate capabilities, and implement AI...
1 week ago
$110K - $180K *
Analyze and support sensor data fusion for operational requirements, providing training and expertise in geospatial intelligence. Collaborate with the Intelligence Community to enhance mission readine...
1 week ago
AI Development Enablement Lead
$120K - $145K *
Lead the charge in enhancing software development with AI tools. Drive hands-on evaluations, build consensus, and shape adoption across teams while managing the AI Labs initiative for optimal producti...
4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.