Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$67K - $136K *

Elevate your career by joining a dynamic team focused on delivering high-quality technology solutions. Collaborate with experienced professionals to ensure software quality through testing and automat...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Transform user support as the first point of contact for a federal platform. Provide Tier 1 and Tier 2 assistance, diagnose issues, and collaborate with engineering to enhance user experience across l...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $122K *

Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Join a dynamic team to develop cutting-edge software solutions for high-performance computing in aeronautics. Collaborate with experts, mentor junior staff, and enhance data visualization and analysis...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$73K - $125K *

Join a team that drives application support excellence by triaging incidents, managing user access, and enhancing operational efficiency across enterprise applications. Collaborate with stakeholders t...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Join a dynamic team as you analyze military capabilities and support U.S. nuclear enterprise initiatives. Contribute to strategic intelligence efforts, produce high-quality reports, and mentor fellow...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$79K - $89K *

Join a dynamic team as a Network Administrator, providing essential IT support both onsite and remotely. You'll troubleshoot a variety of technical issues, ensuring high standards of service and clien...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Collaborate with cross-functional teams to optimize SAP Finance processes, ensuring effective configuration, support, and continuous improvement in Record to Report, enhancing financial operations and...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$90K - $110K *

Lead the charge in enhancing SAP Finance processes through functional analysis, configuration, and support. Collaborate with cross-functional teams to ensure solutions align with business objectives w...

Montreal, QCIn-Person

1 month ago

  •   5 - 7 years exp.  •   Legal & Accounting

$78K - $88K *

Join a dynamic team to provide expert desktop support, resolving technical issues for a diverse user base. Leverage your troubleshooting skills in a fast-paced environment, ensuring high-quality IT se...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $145K *

Join a team that's pivotal in configuring Epic applications, ensuring optimal performance across modules. Leverage your expertise to enhance healthcare delivery and support organizational best practic...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$97K - $145K *

Lead the charge in configuring Epic applications, serving as the primary development contact. Collaborate with teams to ensure optimal performance and adherence to best practices in healthcare technol...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$105K - $160K *

Collaborate with technical teams and business units to deliver innovative technology solutions. Drive project management and operational improvements, ensuring alignment with business needs and effect...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a team that's driving strategic IT solutions through expert analysis and innovative software asset management. Lead complex projects, mentor colleagues, and collaborate with stakeholders to shape...

3 days ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$74K - $94K *

Optimize maintenance operations by evaluating requests, planning jobs, and ensuring efficient scheduling. Collaborate with production teams to enhance workflow and maintain high standards in job execu...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Drive customer success by bridging operations and engineering in a hands-on role. Troubleshoot complex issues, support integrations, and prototype new capabilities for connected automation systems, en...

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $100K *

Empower your career by providing expert IT support in healthcare. Collaborate with cross-functional teams to resolve technical issues, enhance service quality, and improve support processes while ensu...

Boston, MARemote

Today

  •   5 - 7 years exp.  •   Healthcare

$90K - $100K *

Join a dynamic team to provide expert IT support, troubleshoot complex issues, and enhance healthcare technology solutions. Collaborate with cross-functional teams to ensure high service quality and c...

Today

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Drive efficient IT operations by providing Tier I and II support, managing UNIX and Windows systems, and ensuring seamless communication with management and clients. Enhance system reliability and per...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $170K *

Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$88K - $108K *

Engineer solutions for complex IT and OT systems, ensuring 24x7 operational support, incident resolution, and system stability. Collaborate across teams, lead incident response, and enhance documentat...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$138K - $185K *

Join a team that's dedicated to optimizing telecommunication systems and SIGINT operations. Leverage your expertise to enhance collection strategies, support mission management, and drive technical de...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $198K *

Join a team that's transforming client systems with innovative AI solutions. You'll develop and implement end-to-end applications, ensuring they integrate seamlessly into existing environments while a...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Empower customers by delivering technical expertise through data analytics solutions. Partner closely with sales and product teams to drive successful evaluations and optimize the use of the Omni plat...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$111K - $149K *

Engage in the development and implementation of energy conservation measures for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful pr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.