Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$108K - $130K *

Drive the development of innovative medical products for the Defense Health Agency, collaborating with military and industry leaders to enhance Warfighter health. Support product management and regula...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $120K *

Drive operational excellence by managing and optimizing complex server environments. Leverage Infrastructure as Code and automation tools to enhance system reliability and security while mentoring tea...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Unlock potential by supporting critical IT systems for Corporate Development, Joint Ventures, and Alliances. Collaborate with stakeholders to enhance applications, ensure data integrity, and drive tec...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$86K - $198K *

Join a team that's dedicated to maintaining mission-ready aircraft by troubleshooting and repairing custom electronics. Collaborate with engineers to enhance equipment reliability while utilizing adva...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$117K - $176K *

Unlock potential by leading Epic module development and optimization. Collaborate across teams to enhance safety and efficiency in healthcare applications, ensuring best practices and innovative solut...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $202K *

Lead the charge in optimizing Epic applications, collaborating across teams to enhance safety and efficiency. Serve as the primary development contact for Epic modules, ensuring effective configuratio...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $202K *

Optimize Epic applications by configuring modules and enhancing system efficiency. Collaborate across teams to support development and achieve safety goals, leveraging your expertise in system analysi...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $176K *

Empower your career by optimizing Epic applications to enhance safety and efficiency. Collaborate across teams to drive system development and configuration, ensuring best practices in healthcare tech...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$117K - $176K *

Unlock potential by serving as the primary development contact for Epic modules, optimizing configurations to enhance safety and efficiency. Collaborate across teams to support and advance the Epic sy...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Optimize healthcare technology management by applying engineering principles to enhance patient care through innovative solutions, project leadership, and cross-departmental collaboration in a dynamic...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Unlock potential by blending healthcare operations and data analytics to enhance workforce efficiency and operational performance. Collaborate with stakeholders to translate complex data into actionab...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Elevate your career by providing Level 3 application support, resolving complex issues, and optimizing SQL performance while collaborating with development teams to enhance system stability and user e...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Join a team that's dedicated to enhancing system reliability and performance. Collaborate across Development, Database, and Cloud/DevOps teams to drive automation, streamline deployments, and resolve...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$96K - $132K *

Join a team that's redefining enterprise operations through innovative AI solutions. Leverage your engineering expertise to design, deploy, and enhance AI agents that drive measurable business outcome...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform the front office support landscape by providing expert technical and functional assistance to traders and risk teams. Ensure seamless trade lifecycle management and enhance reporting capabil...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Unlock your potential by providing essential IT support to users, managing endpoints, and enhancing cybersecurity. Collaborate on projects and contribute to a dynamic team focused on delivering top-no...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Join us to ensure the safe operation of critical imaging equipment, including CT scanners and MRI machines. Your expertise will enhance patient care through maintenance, troubleshooting, and complianc...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Join a team that's dedicated to ensuring mission success through effective logistics and inventory management. Collaborate with multi-disciplinary teams to support operational needs and maintain mater...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in optimizing enterprise-level systems and networks, ensuring stability and performance across multiple locations while enhancing user experience through effective training and automat...

Today

  •   8 - 10 years exp.  •   Information Technology

$80K - $89K *

Support finance systems configuration, reporting, and data integrity within ERP and CRM platforms. Partner with stakeholders to enhance financial operations and ensure accurate data flows between Busi...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Transform your career by analyzing workforce policies and supporting program management. Collaborate on personnel planning and enhance operational efficiency in a dynamic environment, contributing to...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that's redefining high-performance computing through innovative Linux solutions. Leverage your expertise in system configuration, networking, and troubleshooting to enhance cutting-edge te...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$57K - $118K *

Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower your career by overseeing critical data center operations, managing incidents, and ensuring compliance with safety protocols. Collaborate with teams to enhance service delivery and mentor juni...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.