Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$94K - $151K *

Join a team that's dedicated to enhancing organizational security through collaboration across multiple domains. Assess risks, document findings, and guide stakeholders in implementing effective remed...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $151K *

Join a dynamic team to assess and enhance security across systems and processes. Collaborate with engineering and cross-functional teams to identify risks and develop actionable solutions that ensure...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in developing IT policy strategies, conducting research, and preparing operational plans. Collaborate with stakeholders to ensure clarity and compliance while adapting to emerging tren...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Shape the future of IT policy by conducting research, drafting documents, and preparing strategic plans. Collaborate with teams to monitor trends and communicate updates, ensuring alignment with organ...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $158K *

Unlock potential by blending systems analysis, technical support, and documentation to enhance critical intelligence systems. Collaborate with users and stakeholders to translate complex needs into ac...

Today

  •   5 - 7 years exp.  •   Information Technology

$86K - $181K *

Empower your career as you bridge business needs and security controls, ensuring robust application security within a dynamic team. Collaborate on innovative solutions for a complex Department of Defe...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $102K *

Take ownership of site safety and operational excellence, driving employee engagement and performance. Collaborate with teams to implement strategic initiatives, ensuring adherence to safety standards...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$202K - $224K *

Join a team that supports mission-critical government programs. Analyze requirements, collaborate with cross-functional teams, and optimize telecommunication systems in secure environments to enhance...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $119K *

Lead the charge in Tier 2 service desk operations, overseeing end-user support and hardware asset management in a dynamic IT environment. Ensure efficient incident resolution and maintain high service...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$68K - $102K *

Help us unlock potential by guiding companies in SR&ED tax credit claims, enhancing innovation through strategic support, client relationships, and impactful project management in a high-performance t...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$90K - $110K *

Collaborate with the Service Transition Lead to define and draft the operating model and service transition artifacts for a major cloud migration in a contact centre, ensuring operational readiness ac...

Mississauga, ONIn-Person

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Empower the future of service transition by defining operating models and artifacts for a major contact centre migration. Collaborate closely with stakeholders to ensure operational readiness and driv...

Markham, ONIn-Person

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Analyze and drive the service transition for a major contact centre migration to the cloud. Collaborate closely with the Service Transition Lead to draft essential artifacts, conduct interviews, and e...

Toronto, ONIn-Person

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$103K - $121K *

Shape the future of technology support by leading initiatives in installation, troubleshooting, and user assistance while managing IT staff and improving systems for enhanced operational efficiency...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$149K - $195K *

Lead the implementation and support of SAP systems, ensuring effective configuration, documentation, and user training while collaborating with cross-functional teams to meet business requirements and...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Transform customer onboarding and master data management processes by leveraging your expertise in Oracle ERP. Collaborate with stakeholders to enhance data quality and streamline workflows, ensuring...

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$147K - $178K *

Lead the charge in developing innovative applications and systems software, driving automation and process improvements while collaborating with clients and stakeholders to enhance business outcomes a...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$147K - $178K *

Join us to lead the development and configuration of innovative applications, driving operational strategies and influencing business decisions. Collaborate with teams to enhance software solutions an...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$109K - $138K *

Partner with us to enhance IT services and cybersecurity, ensuring operational efficiency and security across diverse technologies. Lead initiatives, manage vendor relationships, and support teams in...

Surrey, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock your potential as a Workday Technical Specialist, driving HR system enhancements and optimizing processes. Collaborate with stakeholders to deliver innovative solutions that enhance efficiency...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Join a dynamic team to enhance cybersecurity measures, monitor threats, and ensure compliance with RMF standards. Collaborate with technical teams to conduct investigations and optimize security proce...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive integration excellence by analyzing and delivering software solutions that connect systems, ensuring seamless data exchange and operational efficiency across platforms while collaborating with d...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate cybersecurity operations by leading a high-performing team focused on protecting digital assets. Drive threat detection, incident response, and security tool implementation to ensure a resilie...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate enterprise security by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve security practice...

Yesterday

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Transform enterprise security operations by monitoring threats, investigating incidents, and enhancing detection capabilities within a large-scale SOC. Collaborate with technical teams to improve secu...

Columbia, SCRemote

Yesterday

  •   Less than 5 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.