Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$77K - $176K *

Unlock actionable intelligence by leveraging your all-source analysis skills to support military and government leaders. Collaborate with a team to produce high-quality intelligence products and brief...

Today

  •   Less than 5 years exp.  •   Business Services

$111K - $139K *

Elevate your career by driving innovation in IT service management. Leverage AI solutions to enhance processes, improve customer experiences, and lead cross-functional initiatives that shape the futur...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$111K - $139K *

Elevate your career by driving innovation in IT service management. Collaborate with cross-functional teams to enhance processes, implement AI solutions, and deliver exceptional service outcomes while...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $105K *

Join a team that's dedicated to orchestrating high-level protocol events and supporting senior leaders. You'll manage logistics, develop event products, and ensure seamless execution of meetings and c...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $145K *

Unlock potential by managing and optimizing IT operations across platforms and applications. Collaborate with teams to ensure security, reliability, and efficiency while developing scalable processes...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $145K *

Join a team that's dedicated to maintaining secure, reliable IT operations. You'll manage platforms, troubleshoot applications, and enhance workflows, ensuring seamless support for internal teams whil...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$95K *

Elevate business insights by analyzing complex data sets and developing impactful reports. Collaborate cross-functionally to drive strategic initiatives and improve data governance, enhancing our deci...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Lead the charge in optimizing our global IT systems, ensuring seamless tech support, automating processes, and enhancing employee experiences for a highly distributed workforce using innovative SaaS a...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$162K *

Join a dynamic team to analyze content engagement and drive audience growth across a top streaming platform. Leverage analytics and data storytelling to influence business strategy and enhance viewer...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$86K - $198K *

Transform security operations by enhancing cloud infrastructure, automating security processes, and collaborating with cross-functional teams to ensure robust protection and compliance against emergin...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Grow your career with a dynamic role leading technical support for product prototypes. Utilize your expertise in troubleshooting and project management to enhance product reliability while collaborati...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock potential by leading technical support for complex systems, mentoring junior engineers, and driving strategic initiatives to enhance product reliability and customer satisfaction in a collabora...

6 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$65K - $98K *

Join a team that's dedicated to enhancing marketing deliverables through structured testing services. Collaborate within an agile environment to ensure quality and exceed client expectations across va...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$65K - $98K *

Optimize testing processes for marketing campaigns across digital channels, ensuring quality and efficiency. Collaborate with agile teams to deliver structured testing services that enhance client exp...

Waterloo, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in enhancing Navy cyber systems through rigorous analysis, workflow documentation, and targeted improvement initiatives, ensuring mission success and cyber resiliency across multiple n...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that drives cyber warfare engineering and security support for Navy programs. Enhance mission outcomes by documenting system capabilities and optimizing workflows for improved efficiency i...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $107K *

Join a team that's dedicated to enhancing public health through data analysis and innovative reporting. As a Senior Health Information Analyst, you'll lead initiatives that support health programs and...

Toronto, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$124K - $145K *

Optimize clinical technology solutions by collaborating with stakeholders, enhancing workflows, and ensuring effective application functionality. Drive user adoption and support system improvements in...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive strategic planning and policy support for international military operations, focusing on cyberspace initiatives and engagement strategies. Leverage extensive experience to advise on tactical and...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $90K *

Drive the design and development of robust business applications on the IBM i (AS/400) platform. Collaborate with cross-functional teams to ensure system performance, reliability, and seamless evoluti...

Knowlton, QCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Lead the charge in optimizing high-performance computing systems, ensuring seamless integration and troubleshooting across diverse Linux environments while collaborating with cross-functional teams to...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $120K *

Develop robust enterprise systems by supporting, enhancing, and integrating ERP and WMS applications. Serve as a critical liaison between stakeholders and tech teams, ensuring application reliability...

Surrey, BCHybrid

Reposted 1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Join a dynamic team to analyze and enhance business processes using AI and automation. Collaborate with stakeholders to document workflows, identify opportunities, and translate needs into actionable...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate the IT support experience by resolving complex technical issues, mentoring Tier 1 staff, and enhancing processes across enterprise platforms. Thrive in a fast-paced environment while ensuring...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Elevate your career by partnering with us to optimize enterprise network performance. You'll troubleshoot complex issues, collaborate with cross-functional teams, and drive improvements to ensure secu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.