Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $110K *

Join a team that's dedicated to enhancing user experience through application support. You'll troubleshoot and resolve issues for a portfolio of enterprise applications, ensuring seamless access for 1...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $140K *

Drive system reliability and user satisfaction by supporting complex applications, diagnosing issues, and collaborating across teams to enhance processes and improve technical systems in a dynamic inv...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Innovate within a critical project team, driving the deployment of advanced network services. Engage with diverse technical experts to implement and optimize infrastructure solutions supporting global...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$76K - $107K *

Tackle user support challenges by providing effective solutions for hardware, software, and network issues. Collaborate with teams to enhance service delivery and ensure seamless operations in a fast...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$76K - $107K *

Transform user experiences by providing essential IT support, diagnosing issues, and implementing solutions. Collaborate with teams to enhance service delivery and ensure seamless operation of hardwar...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$77K - $91K *

Solve technical challenges as a key support specialist, ensuring customer satisfaction by troubleshooting issues, documenting solutions, and collaborating with engineering to enhance software performa...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$55K - $120K *

Drive operational excellence by ensuring the stability and effectiveness of the Finance platform. Collaborate across teams to support regulatory reporting, incident management, and proactive monitorin...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$79K - $106K *

Join a dynamic team as a Technical Support Engineer, bridging support and engineering. Tackle complex issues, enhance customer satisfaction, and drive improvements in application performance while uti...

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$68K - $127K *

Redefine technology support by delivering advanced on-site solutions, collaborating with teams to enhance operational efficiency, and driving improvements in a complex industrial environment...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$61K - $105K *

Transform business-critical applications by ensuring stability and performance. As an Analyst II, you'll investigate issues, collaborate with teams, and drive continuous improvement to enhance operati...

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$61K - $105K *

Support critical applications by monitoring performance, troubleshooting issues, and collaborating with teams to ensure stability and reliability. Drive operational excellence through effective incide...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to enhancing plant reliability and efficiency. Lead improvement projects, provide technical support, and utilize advanced monitoring tools to optimize operations in a dyna...

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$81K - $115K *

Pioneer exceptional customer experiences by providing expert-level support for Amazon Connect. Collaborate with engineering teams to enhance contact center technology and ensure seamless operations in...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$72K - $99K *

Collaborate with a diverse team to provide IT support, ensuring seamless operation of PCs, printers, and servers. Engage in troubleshooting, user onboarding, and system maintenance to enhance user exp...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $128K *

Lead the charge in delivering innovative technical support solutions, ensuring seamless infrastructure operations and exceptional service for hospital staff and volunteers while managing a skilled tec...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$85K - $100K *

Discover a dynamic role where you analyze systems, bridge gaps, and enhance business functionality while collaborating with diverse stakeholders to drive improvements and ensure project success...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $99K *

Deliver exceptional production support by ensuring system stability, availability, and performance. Drive automation and continuous improvement initiatives while collaborating with cross-functional te...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Information Technology

$165K - $170K *

Optimize the bank's technology infrastructure by resolving complex issues, enhancing service delivery, and ensuring operational continuity through effective monitoring, incident management, and stakeh...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$165K - $170K *

Optimize our critical technology infrastructure by resolving complex issues and enhancing service delivery. Collaborate across teams to ensure optimal performance and implement proactive strategies fo...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Oversee complex technical troubleshooting for enterprise customers, addressing escalated issues with HP commercial notebooks and desktops. Collaborate with engineering teams to ensure effective resolu...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $145K *

Grow your career with an exciting role as an IT Support Engineer, where you will enhance technology operations, drive AI automation, and support a hybrid work environment, ensuring effective IT delive...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$90K - $110K *

Support technical excellence by providing expert guidance on fixed retail scanner solutions, ensuring seamless integration and performance optimization throughout the product lifecycle while collabora...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by diagnosing and resolving production incidents in critical applications, managing high-volume support requests, and producing comprehensive root cause analyses to enhance service de...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $110K *

Join a team that's dedicated to providing hands-on IT support, managing day-to-day operations, and enhancing cybersecurity measures in a fast-paced aerospace environment. Collaborate closely with coll...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion the management of ship testing applications, ensuring compliance and operational efficiency. Lead data evaluation and oversee trial preparations while training personnel to maintain high stan...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.