Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$88K - $105K *

Unlock potential by analyzing complex data and engineering challenges to enhance software solutions. Collaborate with teams to optimize workflows, develop robust applications, and ensure alignment wit...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$93K - $110K *

Join a team that's dedicated to delivering innovative IT solutions for healthcare. You'll coordinate and support imaging and medical systems integration, ensuring reliable technology services across m...

Sudbury, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $90K *

Join a team that's dedicated to enhancing user experiences through expert IT support. As an integral part of our operations, you will engage in technical problem-solving while supporting business cont...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $118K *

Reimagine client engagement by managing Charles River IMS systems, ensuring seamless operations and expert support. Collaborate with teams to deliver top-tier service, enhance performance, and drive c...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$230K - $297K *

Lead architecture and innovation for data center thermal solutions, optimizing performance through advanced cooling and power strategies in collaboration with AI customers and cross-functional teams...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Unlock the potential of your career as an Enterprise Applications Analyst, where you'll leverage your SAP ABAP skills to design, develop, and support SAP applications, enhancing business processes and...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$69K - $158K *

Join our dynamic cyber security team as a Mid-level Code Analyst, where you'll safeguard critical systems and data, analyze code for security risks, and collaborate with experts to enhance our securit...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$104K - $114K *

Join our team to provide exceptional technical support and training, ensuring product success and customer satisfaction. Collaborate with internal teams and mentor junior technicians while driving con...

Val-d'or, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in enhancing customer support by diagnosing issues, resolving technical challenges, and creating documentation that empowers users. Collaborate with engineering to improve product func...

Today

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Join the charge in providing critical application support for .NET and C# systems. Ensure stability and enhance service quality through effective troubleshooting and collaboration with stakeholders in...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$71K - $128K *

Empower our team by analyzing user needs and optimizing system solutions. Lead technology initiatives, translate requirements into specifications, and support data-driven decisions in a dynamic health...

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Unlock potential by developing and supporting full stack software solutions, enhancing system reliability through troubleshooting, automation, and collaboration with cross-functional teams to deliver...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Unlock potential by driving system specifications and application support, ensuring compatibility and efficiency in a hybrid role. Collaborate to enhance data handling and maintain system integrity wh...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Transform complex missile defense systems through hands-on administration of AWS cloud infrastructure and operating systems, ensuring optimal performance and security in a cutting-edge research enviro...

Today

  •   Less than 5 years exp.  •   Technical Services

$80K - $149K *

Elevate your career by contributing to software development projects, collaborating with teams, and solving complex technical challenges while mentoring junior members and driving innovation in a dyna...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead end-to-end IT/OT troubleshooting for laboratory and manufacturing systems, ensuring compliance with GxP/GMP standards. Collaborate with global teams to resolve incidents, manage backups, and main...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$80K - $90K *

Grow your career with us as you manage IT help desk operations, ensuring effective support for users. Be the key liaison, enhance processes, and drive operational efficiency for a world-class tech env...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a dynamic team to bridge business and technology, driving innovative solutions and ensuring successful delivery across complex systems and integrations. Collaborate with stakeholders to translate...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to translating business needs into integrated enterprise solutions. Collaborate with stakeholders to define system requirements and lead the analysis for actionable capabi...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $125K *

Advance the efficiency of IT operations by administering cloud services, managing user access, and supporting Microsoft 365 applications. Collaborate with teams to enhance technology solutions and ens...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $170K *

Champion customer success by delivering proactive and reactive technical support. Collaborate with cross-functional teams to enhance product and service experiences for a designated client base while...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $197K *

Champion the development and implementation of energy conservation measures, providing technical expertise across commissioning processes in complex multi-building projects, while mentoring staff and...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $161K *

Engineer innovative energy solutions by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate across disciplines to enhance energy conservation measures in mul...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$147K - $197K *

Unlock potential by providing expert technical leadership in energy conservation projects, ensuring optimal performance across complex systems in higher education and healthcare environments while men...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$134K - $179K *

Shape the future of energy management by leading complex EaaS projects, optimizing system performance, and mentoring technical teams in a collaborative environment focused on excellence and client sat...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.