Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $110K *

Transform business insights into actionable strategies as a Business Analyst. Collaborate with cross-functional teams to enhance processes and drive technology solutions, ensuring alignment between bu...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $110K *

Empower cross-functional teams by gathering and analyzing business requirements, translating them into actionable insights, and driving process improvements to enhance decision-making and project outc...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Join a dynamic team as a Business Analyst, bridging technology and strategy. Leverage your analytical skills to gather requirements, improve processes, and support decision-making in a fast-paced soft...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Empower business success by bridging needs and tech solutions. Collaborate with teams to transform complex requirements into actionable insights, driving product development and process improvements i...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $110K *

Unlock potential by analyzing complex business requirements in financial services. Collaborate with application and engineering teams, drive data analysis, and support stakeholders to achieve project...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Shape the future of financial services by collaborating on analytical use cases and requirements. Lead discussions with stakeholders, document findings, and ensure technical alignment for successful p...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate customer satisfaction by providing expert technical support for PLCs, HMIs, and connectivity solutions. Collaborate with teams to troubleshoot complex issues, develop training content, and ens...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$113K - $125K *

Champion the development and implementation of strategic plans to optimize school space utilization, enhance educational access, and support community engagement in New York City Public Schools...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Take ownership of cloud-based IT services by reengineering existing solutions into performance-driven applications. Join a team of experts to enhance efficiency, facilitate integration, and deliver in...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Help us optimize our Fixed Income applications by providing expert support, resolving complex issues, and collaborating with teams to enhance service delivery. Thrive in a hybrid work environment whil...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Analyze and optimize business processes by collaborating with stakeholders and technology teams to translate requirements into actionable solutions, ensuring successful project delivery and data integ...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Unlock potential by bridging business needs with technical solutions. Collaborate with cross-functional teams to translate requirements into actionable system specifications, ensuring clarity and trac...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$82K - $128K *

Shape the future of executive support by providing elite tech assistance to senior leaders, ensuring seamless operation across multiple environments. This role demands proactive solutions and expert p...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Join a dynamic team to advocate for customers and solve their complex technical challenges. Collaborate with cross-functional teams and develop internal tools that enhance product performance and scal...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Shape the future of treasury management by providing expert support to clients, resolving complex issues, and enhancing operational efficiency. Collaborate with teams to drive improvements and ensure...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Empower clients by providing expert support for Treasury Management Systems, resolving complex issues, and enhancing operational efficiency. Collaborate with teams to drive continuous improvement and...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Join a dynamic team to provide expert support for Treasury Management System clients, resolving complex issues and enhancing operational efficiency. Collaborate with internal teams to drive continuous...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$121K - $124K *

Lead a dedicated IT team to enhance desktop support for education and clinical environments. Oversee technical infrastructure, manage resources, and ensure timely resolution of issues while fostering...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Tackle ServiceNow development and configuration in a federal environment. Lead the implementation of the Strategic Portfolio Management module and collaborate with stakeholders to enhance portfolio vi...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the design and development of ServiceNow solutions to enhance portfolio management capabilities, aligning them with federal standards while collaborating with cross-functional teams to drive effi...

Arlington, VARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Engage in the development and support of software applications, collaborating with teams to resolve incidents, enhance operational efficiency, and ensure high availability of critical systems while dr...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$68K - $103K *

Empower teams by analyzing metrics and KPIs, coordinating HIM activities, and leading training sessions. Collaborate with stakeholders to enhance workflows and ensure compliance, while driving quality...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Elevate customer support by resolving complex technical issues, managing escalations, and enhancing processes. Collaborate with teams to ensure high-quality service and continuous improvement in suppo...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Empower clients by leveraging your banking expertise to enhance customer experiences. Collaborate with teams to resolve inquiries, troubleshoot issues, and support product quality, ensuring operationa...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to enhancing MRO testing activities, ensuring system functionality, and supporting deployment solutions. Leverage your expertise in IT systems testing and contribute to a...

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.