Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Join a team that's dedicated to enhancing software quality through comprehensive testing. You'll lead efforts in test planning, execution, and collaboration with senior management to ensure top-notch...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Discover a rewarding entry-level role providing first-level support for operational technology systems. Collaborate with senior analysts to resolve user issues, enhance your troubleshooting skills, an...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Accelerate project success by enhancing system evaluations with automation, ensuring optimal application performance through proactive monitoring and support. Collaborate across teams in a dynamic env...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Drive innovation by bridging Support and Engineering teams, analyzing complex client issues, and ensuring effective resolutions. Own escalations from start to finish, enhancing collaboration and deliv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$157K - $158K *

Elevate your career by driving innovative solutions in application support, enhancing operational efficiency, and collaborating with cross-functional teams to optimize enterprise software for the fina...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $125K *

Drive the future of Integrated Logistics Support by defining and implementing system requirements for engineering changes, ensuring optimal supportability for naval programs. Collaborate with cross-fu...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform your career by analyzing and enhancing enterprise systems. Collaborate with stakeholders to improve operational efficiency and deliver effective technology solutions that drive business perf...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$136K - $180K *

Engage with us to lead Oracle EPM transformations by optimizing data integration and automating financial processes with cutting-edge AI technologies across finance and analytics teams...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $180K *

Elevate enterprise planning by automating finance processes and enhancing data integration using Oracle EPM technologies. Collaborate with cross-functional teams to ensure seamless implementation and...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $96K *

Empower your career by providing essential IT support and hardware maintenance. Collaborate with a dynamic team to resolve technical issues, enhance user experience, and ensure operational efficiency...

Cambridge, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$136K - $180K *

Engineer data solutions and AI-driven automation to transform finance operations. Collaborate across functions to streamline planning processes, optimize integrations, and enhance analytics. Deliver i...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$94K - $129K *

Drive payroll solutions by collaborating with cross-functional teams, translating business needs into technical requirements, and ensuring effective delivery and optimization of payroll processes...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Elevate payroll solutions by collaborating with cross-functional teams to translate business needs into technical requirements, ensuring effective delivery and continuous improvement in payroll proces...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Collaborate with cross-functional teams to translate business needs into technical requirements, ensuring effective payroll solutions and alignment with organizational goals while driving process impr...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Transform payroll solutions by collaborating with cross-functional teams to align business needs with technical requirements, ensuring efficient delivery and continuous improvement in processes and ou...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Join a dynamic team as a Technical Analyst, collaborating across functions to translate business needs into effective payroll solutions, ensuring alignment with organizational goals and driving contin...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Unlock your potential as a Technical Analyst, collaborating across teams to deliver innovative payroll solutions. Leverage your Workday expertise to enhance processes, drive improvements, and ensure a...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Transform payroll solutions by collaborating with cross-functional teams to translate business needs into technical requirements, ensuring effective delivery and alignment with organizational goals...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$94K - $129K *

Transform payroll processes by collaborating with teams to deliver effective solutions, ensuring alignment with business needs and driving continuous improvement in system functionality and performanc...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$91K - $99K *

Join a dynamic team to enhance HR processes and operational excellence. Leverage data analytics and HRIS tools to drive insights, support decision-making, and ensure consistent service delivery across...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$91K - $99K *

Join a team that's dedicated to enhancing HR processes and operational excellence. This role involves managing projects, leveraging data insights, and supporting HR initiatives to ensure consistent se...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$128K - $176K *

Support customers by optimizing semiconductor manufacturing processes, ensuring high-quality installations, troubleshooting complex systems, and collaborating with R&D teams to enhance product perform...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $158K *

Empower transformation by bridging communication between stakeholders and technical teams. Drive service improvement through innovative ITSM solutions, optimizing workflows and enhancing operational e...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $158K *

Collaborate with stakeholders to design and optimize ITSM workflows, enhancing service delivery and operational efficiency. Drive continuous improvement in communication services through effective Ser...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $158K *

Transform your career by bridging the gap between intelligence community needs and technical solutions. As an ITSM Analyst, you'll design workflows, enhance service delivery, and drive operational eff...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.